{"id":2837543,"url":"https://alion.io/job/manulife-assistant-manager-operations-2","title":"Assistant Manager Operations","company":{"id":6650,"name":"Manulife","domain":"manulife.com","url":"https://alion.io/company/manulife","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":93,"open_postings":80,"ghost_share":0,"stale_share":0.275,"repost_share":0.038,"time_to_fill_p50_days":27,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-10-19T07:31:53Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-21T04:38:24Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Job Summary:\nResponsible for leading day-to-day operations and team performance while ensuring SLAs and business requirements are achieved. The role requires strong leadership, stakeholder management, reporting and analytical skills, with expertise in outbound call operations.\nKey Accountabilities\nManage daily operations and ensure SLA and performance targets are achieved.\nCoach and develop team members and address performance gaps.\nManage escalations, scheduling, and operational requirements.\nPrepare and analyze weekly and monthly reports.\nDrive process improvements and operational efficiency.\nPartner effectively with BU, onshore, and offshore stakeholders.\nQualifications\nLeadership experience in a BPO environment.\nStrong outbound call operations experience.\nExcellent written, verbal, and stakeholder communication skills.\nStrong analytical, reporting, and MS Office skills.\nAble to manage multiple priorities and deliver under pressure and tight deadlines.\nFSI experience is an advantage.\nWhen you join our team:\nWe’ll empower you to learn and grow the career you want.\nWe’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.\nAs part of our global team, we’ll support you in shaping the future you want to see.\nAbout Manulife and John Hancock\nManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.\nManulife is an Equal Opportunity Employer\nAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.\nIt is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. 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