{"id":200857,"url":"https://alion.io/job/manulife-associate-director-experience-analytics","title":"Associate Director, Experience Analytics","company":{"id":6650,"name":"Manulife","domain":"manulife.com","url":"https://alion.io/company/manulife","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":93,"open_postings":94,"ghost_share":0,"stale_share":0.234,"repost_share":0.064,"time_to_fill_p50_days":27,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Analytics","role_family":"Analytics","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kuala Lumpur, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":25000,"max_usd":54000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":404},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Python","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-09-04T12:17:32Z","employer_posted_date":"2026-09-04","last_verified_at":"2026-10-28T11:25:24Z","board_verified":true,"closed_at":null,"days_open":54,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":54},"description":"Description\nThe Experience Analytics Shared Service Center (XPSSC) plays a pivotal role supporting business units in their monitoring and experience study capabilities, as well as ensuring the Asia segment is future ready to adopt new technology, support sustainable quality growth in Asia, and our strategic priority of using AI to reimagine how we work and create value. The incumbent will lead the modernization initiatives with respect to those two assumptions across all Asia segment. This includes initially supporting ADM (Actuarial Data Modernization), PBI monitoring dashboards build and subsequently conducting end to end study analysis for studies, monitoring and forecasting.\nPosition Responsibilities:\nLead end-to-end mortality and morbidity (excl. health) experience studies across Asia, including scoping, data validation, analysis, recommendations, documentation, and audit readiness.\n\nDrive modernization of mortality/morbidity analytics, supporting ADM data modernization and shaping future study workflows, controls, and templates.\n\nOversee quarterly and monthly monitoring, using PBI dashboards to explain trends, exceptions, and G/L impacts to senior stakeholders.\n\nTranslate analytical results into clear business narratives, providing insights and actionable recommendations for pricing, valuation, and management teams.\n\nEngage regularly with BU Chief Actuaries and experience teams to gather feedback, align methodologies, and continuously improve XPSSC value delivery.\n\nPartner with IT and RAS/GFA teams to ensure data pipelines, dashboards, and analytical outputs meet actuarial needs and RAS/GFA governance standards.\n\nChampion consistency and best practices, maintaining standardized templates, documentation, and study methodologies across Asia.\n\nIdentify opportunities for automation and AI-enabled analytics, reducing manual work and improving efficiency and insight quality.\n\nManage, coach, and develop junior actuarial staff, providing technical guidance, performance direction, and professional growth support.\n\nRequired Qualifications:\nFellow or near-Fellow (FSA or Equivalent) with 5-7 years of actuarial experience\n\nStrong technical capability in experience study methodologies, GLMs, exposure/A-E calculations, credibility, and trend analysis; proficiency in SQL, R, Python, or similar analytical tools.\n\nDemonstrated leadership experience, including coaching junior staff and providing technical oversight.\n\nProven ability to engage and influence senior stakeholders, with clear communication skills to translate complex analytics into actionable insights.\n\nPreferred Qualifications:\nExperience working in modernizing data environments (e.g., data lakes, ADM/EDL, dashboards) is a plus.\n\nHands-on work in mortality and/or morbidity experience studies is a plus\n\nWhen you join our team:\nWe’ll empower you to learn and grow the career you want.\n\nWe’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.\n\nAs part of our global team, we’ll support you in shaping the future you want to see.\n\nAbout Manulife and John Hancock\nManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.\nManulife is an Equal Opportunity Employer\nAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.\nIt is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .\nWorking Arrangement\nHybrid","description_format":"text","description_chars":4669,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Asset Management & Funds","Health Insurance & Benefits","Life Insurance & Annuities"],"lifecycle":[{"event":"open","at":"2026-09-04T12:17:32Z"}],"visa":[],"liveness":{"score":27,"band":"fade","label":"Fading","p_open":1,"p_active":0.737,"p_room":0.36,"age_days":53,"expected_fill_days":27,"reasons":["conf:0","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/manulife-associate-director-experience-analytics","json_url":"https://alion.io/job/manulife-associate-director-experience-analytics.json","meta":{"generated_at":"2026-10-28T12:53:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17240,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6650},"rest":"https://alion.io/mcp/rest/get_company?id=6650"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmanulife-associate-director-experience-analytics"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmanulife-associate-director-experience-analytics"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmanulife-associate-director-experience-analytics"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/manulife-associate-director-experience-analytics\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmanulife-associate-director-experience-analytics"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":200857}},{"tool":"search_jobs","arguments":{"company":"manulife.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":200857},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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