{"id":1694983,"url":"https://alion.io/job/manulife-associate-director-low-code-solutions-squad-lead","title":"Associate Director, Low Code Solutions Squad Lead","company":{"id":6650,"name":"Manulife","domain":"manulife.com","url":"https://alion.io/company/manulife","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":99,"open_postings":104,"ghost_share":0,"stale_share":0.192,"repost_share":0.058,"time_to_fill_p50_days":18,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hong Kong"],"countries":["HK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Copilot Studio","optional":false},{"name":"Power Apps","optional":false},{"name":"Power Automate","optional":false},{"name":"Agile","optional":true},{"name":"Power BI","optional":true}],"status":"live","first_seen_at":"2026-10-02T11:58:30Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-12T19:04:19Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"We are seeking an Associate Director, Low Code Solutions Squad Lead to lead the Asia Operations low-code solutions portfolio across approximately 10 markets. This is a senior regional Operations role, report to the Head of Data Automation and Low-Code Solution, accountable for shaping strategy, prioritizing demand, and delivering scalable, reusable low-code solutions that materially improve operational efficiency, risk control, and customer outcomes.\nThe role owns the end-to-end lifecycle of Operations-led low-code solutions, from demand intake through delivery, adoption, and value realization. The incumbent will lead a regional squad and is accountable for delivering 4-5 production-ready solutions annually, with a strong focus on cross-market reuse and long-term sustainability.\nThis role partners closely with senior Operations leaders and stakeholders, while working in strong alignment with Technology teams to ensure compliance with enterprise architecture, security, and governance standards.\nPosition Responsibilities:\n1. Regional Squad & Portfolio Leadership\nLead the Asia Operations Low-Code Solutions Squad, establishing clear priorities, delivery standards, and consistent ways of working across markets\nOwn the regional low-code solutions portfolio with end-to-end accountability from demand intake and prioritization through delivery and value realization\nGovern squad capacity, demand prioritization, and delivery sequencing across multiple markets and value streams\nLead, coach, and develop low-code and automation capabilities across markets, building a sustainable Operations talent pipeline\nFoster a strong culture of regional collaboration, knowledge sharing, and solution reuse to maximize cross-market leverage\nGovern annual delivery capacity and solution throughput, balancing business value, complexity, risk, and scalability\n2. Solution Design & Delivery Oversight\nShape solution problem statements, scope, success measures, and expected operational benefits\nPriorities initiatives based on enterprise Operations value, rather than local optimization or technology-driven requests\nOversee solution lifecycle activities including design, build coordination, testing, deployment, and stabilization\nEnsure clear ownership of outcomes, benefits tracking, and adoption within Operations\nProactively identify and manage risks and issues and resolve cross-market or cross-team dependencies\n3. Senior Stakeholder Management\nAct as a trusted partner to marketed Operations Heads and regional functional leaders (e.g. Servicing, Claims, Underwriting Operations, Contact Centers, New Business, Policy Administration)\nProvide structured updates to senior stakeholders on progress, risks, and benefits realization.\nRepresent the low-code portfolio in regional Operations governance and leadership forums\nInfluence prioritization decisions through clear articulation of trade-offs and long-term operational impact\n4. Technology Partnership & Governance Alignment\nServe as the primary Operations interface to Technology partners, including IT delivery teams, data platforms, information security, architecture, and Power Platform CoE\nEnsure solutions comply with enterprise standards for architecture, security, data privacy, and ALM\nReinforce clear accountability boundaries:Operations: solution intent, prioritization, value, and adoption\nTechnology: platform enablement, integration, infrastructure, and controls\n\nPromote best practices in low-code governance, reuse, environment strategy, and lifecycle management\n5. Governance, Risk & Scalability\nProvide hands-on expertise and technical direction on Microsoft Power Platform (Power Apps, Power Automate, Copilot Studio, Dataverse) as required\nEnsure all solutions comply with enterprise governance, including security, data privacy, architecture, and audit requirements\nChampion reuse, standard components, and shared assets to minimize technical debt and BAU overhead\nPartner with IT and platform owners to shape low-code guardrails, ALM practices, and operating models suitable for Operations-led delivery at scale\nRequired Qualifications:\nBachelor’s degree in Business, Information Systems, Computer Science, Engineering, or a related discipline\nProfessional certifications related to Microsoft Power Platform, Automation, Low-Code Development, or Digital Transformation are an advantage\nStrong experience with Microsoft Power Platform (Power Apps, Power Automate, Copilot Studio)\nExcellent executive communication, influence and decision-making skills\nDirector-level experience leading regional or enterprise-scale Operations, automation, or transformation initiatives\n10+ years of experience working across Operations, Technology, or Transformation functions, with proven senior stakeholder engagement in Financial industry, preferred in insurance.\nDemonstrated experience leading solution portfolios or delivery squads, with accountability for outcomes rather than task execution\nProven ability to manage multi-market complexity and influence senior leaders across geographies\n Fluent in English (spoken and written) for regional and senior-stakeholder communication\n Working proficiency in Chinese (Mandarin and/or Cantonese) preferred, to effectively engage with Asia market stakeholders and squad members\nAbility to communicate complex technical and operational concepts clearly to both technical and non-technical audiences\nPreferred Qualifications:\nFinancial services or insurance Operations experience\nExperience in App/low code solution ALM, security models, and CoE operating models\nExperience operating within enterprise governance, risk, and compliance frameworks\nExposure to data platforms, Dataverse, Power BI, or analytics-enabled decisioning\nExperience scaling solutions across multiple markets or regions\nAgile or hybrid delivery experience\nMicrosoft Power Platform certification (e.g. PL-200)\nWhen you join our team:\nWe’ll empower you to learn and grow the career you want.\nWe’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.\nAs part of our global team, we’ll support you in shaping the future you want to see.\nAbout Manulife and John Hancock\nManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.\nManulife is an Equal Opportunity Employer\nAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.\nIt is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .\nWorking Arrangement\nHybrid","description_format":"text","description_chars":7754,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Chinese","level":"Advanced (C1)","optional":true},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Asset Management & Funds","Health Insurance & Benefits","Life Insurance & Annuities"],"lifecycle":[{"event":"open","at":"2026-10-02T11:58:30Z"}],"visa":[],"liveness":{"score":80,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.889,"p_room":0.9,"age_days":9,"expected_fill_days":18,"reasons":["conf:0","velocity","win:mid","comp:brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/manulife-associate-director-low-code-solutions-squad-lead","json_url":"https://alion.io/job/manulife-associate-director-low-code-solutions-squad-lead.json","meta":{"generated_at":"2026-10-12T23:01:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":37772,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6650},"rest":"https://alion.io/mcp/rest/get_company?id=6650"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmanulife-associate-director-low-code-solutions-squad-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmanulife-associate-director-low-code-solutions-squad-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmanulife-associate-director-low-code-solutions-squad-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/manulife-associate-director-low-code-solutions-squad-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmanulife-associate-director-low-code-solutions-squad-lead"}]}