Associate Product Manager, Ecosystem Integrations

The Associate Product Manager, Ecosystem Integrations supports the strategy and delivery of the connections that enable our Get Care and broader Member Experience strategy. The role works across Product, Engineering, Architecture, Security, Operations, and external partners to deliver consistent, secure, and scalable customer Single Sign-On (SSO) and third-party care vendor integrations.:

Position Responsibilities:

Individual Responsibilities

1. Ecosystem Integration Delivery

Support end-to-end delivery of customer SSO and third-party care partner integrations, from discovery and requirements through build, testing, launch, and post-launch stabilization. Coordinate internal and external teams while managing timelines, dependencies, risks, decisions, data exchange, and issue resolution.

2. Product Discovery & Requirements

Translate member, customer, partner, and business needs into clear product requirements, user stories, acceptance criteria, process flows, and journey maps. Partner with Design, Engineering, Architecture, Security, and CIAM teams to define and validate solutions, including SSO and identity federation requirements such as SAML 2.0 and OIDC.

Shared Responsibilities

1. Roadmap, Backlog & Prioritization

Co-manage the ecosystem integration roadmap, backlog, and delivery plan across multiple workstreams. Prioritize opportunities based on member value, strategic alignment, delivery effort, risk, and reuse while supporting clear ownership and cross-functional alignment.

2. Integration Standards, Launch Readiness & Performance

Contribute to reusable integration patterns for customer onboarding, vendor connectivity, data exchange, monitoring, and operational support. Coordinate cross-functional launch readiness and monitor adoption, authentication success, reliability, defects, support volume, and member experience to identify opportunities for improvement.

Required Qualifications:

• Experience: Minimum of five years' experience in Digital Product Management, encompassing identity or SSO integration expertise.
• Experience: Two to four years of relevant experience in digital product management, business analysis, technology delivery, platform integrations, or a related role. Experience supporting SSO, APIs, identity, or third-party integrations is an asset.
• Education: University degree or equivalent experience in business, technology, engineering, design, or a quantitative field.
• Product Execution: Demonstrated ability to convert ambiguous needs into structured requirements, prioritize work, and support delivery across the product lifecycle.
• Technical Fluency: Ability to understand and communicate integration concepts, including APIs, data flows, authentication, SAML 2.0, OIDC, identity providers, environments, testing, and production support.
• Cross-functional Collaboration: Ability to build effective working relationships with business stakeholders, technical teams, control functions, operations teams, and external partners.
• Structured Problem Solving: Ability to break down complex problems, identify dependencies and risks, evaluate options, and recommend practical next steps.
• Ownership and Accountability: Proactive follow-through, attention to detail, and accountability for outcomes, decisions, and commitments.
• Communication: Strong written and verbal communication skills, with the ability to prepare concise product documentation and stakeholder updates.
• Learning Agility: Curiosity and willingness to build deeper expertise in digital health, member experience, identity, platform integration, and partner ecosystems.
• Bilingualism (English and French) is a strong asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Working Arrangement

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.