{"id":2585619,"url":"https://alion.io/job/manulife-avp-global-people-services-pathways","title":"AVP, Global People Services (Pathways)","company":{"id":6650,"name":"Manulife","domain":"manulife.com","url":"https://alion.io/company/manulife","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":99,"open_postings":117,"ghost_share":0,"stale_share":0.222,"repost_share":0.06,"time_to_fill_p50_days":18,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Finance","role_family":"Finance","seniority":"head","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Waterloo, Canada","Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":83000,"max_usd":146000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":58},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-14T00:00:00Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-18T07:10:18Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"The AVP, Global People Services (GPS) - Pathways sets the global strategy, operating model, and service vision for colleague lifecycle moments, including onboarding, job changes, transfers, leaves, exits, organizational change, M&A, and other complex events.\nThis global leader ensures accurate, consistent, compliant, and experience-led delivery while balancing enterprise standards with local requirements. The role improves colleague experience, efficiency, controls, and service resilience, with high-touch oversight for executive, confidential, and business-critical transactions.\nKey Accountabilities\nSet the global strategy for colleague pathways\nDefine the global Pathways strategy, roadmap, operating model, service standards, and decision rights.\nEstablish a scalable enterprise approach for colleague lifecycle events while accommodating local legal, regulatory, and cultural requirements.\nAnticipate workforce needs and identify opportunities to improve service through digital capabilities and leading practices.\nOwn global pathway service delivery\nLead global delivery of high-volume, complex, and high-risk colleague transitions with accuracy, timeliness, care, and compliance.\nSet process standards and escalation models that enable consistent regional execution.\nCoordinate delivery across People & Comms, Payroll, Benefits, Mobility, Legal, Employee Relations, People Technology, People Partners, and business leaders.\nManage service risks, capacity constraints, process gaps, and downstream impacts while building accountability and continuous improvement.\nLead exceptional and VIP service delivery\nEstablish differentiated service and governance for executive, VIP, confidential, urgent, and business-critical cases.\nOversee sensitive transitions and escalations requiring discretion, speed, accuracy, and senior judgment.\nDefine clear criteria for high-touch handling, stakeholder visibility, and executive escalation.\nExercise executive-level decision-making and influence\nMake sound decisions in complex situations, balancing policy, colleague experience, risk, and business needs.\nAdvise and influence senior stakeholders on pathway strategy, priorities, dependencies, risks, and actions.\nResolve cross-functional ownership and accountability issues and represent GPS in senior enterprise forums.\nBuild trusted relationships through transparency, judgment, and dependable delivery.\nSimplify, standardize, and scale transition processes through digital, automation, and AI\nBuild a digital-first mindset that challenges the team to solve service needs with technology, automation, and AI before adding manual work or capacity.\nSimplify and standardize processes to reduce variation, handoffs, rework, escalations, and inconsistent colleague experiences.\nAccelerate adoption of digital tools, workflow automation, self-service, analytics, and AI capabilities to improve quality, speed, scale, and operational efficiency.\nCreate scalable global playbooks, intake and routing models, controls, and quality standards designed for automated and digitally enabled delivery.\nEmbed continuous improvement by using data, root-cause analysis, colleague feedback, and performance insights to identify, prioritize, and measure technology-enabled improvements.\nLead transformation of lifecycle operations\nBuild an integrated, digitally enabled global model that improves colleague experience, resilience, efficiency, and automation.\nLead teams through transformation while maintaining delivery stability, stakeholder readiness, and adoption.\nEstablish dashboards and performance routines that give senior leaders visibility into priorities, capacity, risks, and outcomes.\nDevelop global talent and a culture of ownership, learning, and service excellence.\nLeadership Expectations\nOperate as an enterprise leader, balancing colleague experience, efficiency, compliance, and business outcomes.\nExercise sound judgment, build trusted senior relationships, and create clarity and accountability across a global matrix.\nChampion simplification, automation, continuous improvement, and a high-performing service culture.\nKey Outcomes / Measures of Success\nClear global strategy, operating model, and performance visibility for Pathways.\nImproved colleague experience, transaction accuracy, cycle time, data quality, and compliance.\nReduced defects, rework, escalations, manual processing, and downstream payroll or access issues.\nConsistent global delivery with appropriate local flexibility and strong execution of executive, confidential, and complex cases.\nIncreased automation, stakeholder confidence, service resilience, and positive audit and risk outcomes.\nKey Partnerships\nGPS, People & Comms COEs, People Partner Teams, Corporate Functions.\nExperience and Qualifications\nSignificant leadership experience in global HR operations, colleague lifecycle administration, shared services, service delivery, or HR transformation in a complex organization.\nProven ability to set strategy, design operating models, standardize global processes, lead transformation, and deliver scalable outcomes.\nStrong knowledge of lifecycle events and their colleague data, payroll, benefits, technology, compliance, and cross-functional dependencies.\nDemonstrated discretion and judgment in executive, confidential, sensitive, and high-risk matters.\nStrong executive presence, stakeholder influence, communication, and decision-making in a global matrix.\nExperience using technology, automation, metrics, colleague insights, and controls to improve service while maintaining delivery stability and data integrity.\nWhen you join our team:\nWe’ll empower you to learn and grow the career you want.\nWe’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.\nAs part of our global team, we’ll support you in shaping the future you want to see.\n#LI-Hybrid\nThe role being advertised is an existing vacancy.\nAbout Manulife and John Hancock\nManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.\nManulife is an Equal Opportunity Employer\nAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.\nIt is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .\nReferenced Salary Location\nWaterloo, OntarioWorking Arrangement\nHybridSalary range is expected to be between\n$129,800.00 CAD - $241,200.00 CADEmployees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact  for the salary range for your location.\nManulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact  for more information about U.S.-specific paid time off provisions.\nWe use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.","description_format":"text","description_chars":9198,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Insurance coverage","Retirement plans"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Asset Management & Funds","Health Insurance & Benefits","Life Insurance & Annuities"],"lifecycle":[{"event":"open","at":"2026-10-15T03:47:59Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.902,"p_room":1,"age_days":3,"expected_fill_days":18,"reasons":["conf:16","velocity","win:early","comp:brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/manulife-avp-global-people-services-pathways","json_url":"https://alion.io/job/manulife-avp-global-people-services-pathways.json","meta":{"generated_at":"2026-10-18T18:56:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23309,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6650},"rest":"https://alion.io/mcp/rest/get_company?id=6650"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmanulife-avp-global-people-services-pathways"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmanulife-avp-global-people-services-pathways"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmanulife-avp-global-people-services-pathways"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/manulife-avp-global-people-services-pathways\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmanulife-avp-global-people-services-pathways"}]}