# Bilingual Customer Service Representative

OurContact Center is looking for Bilingual Customer Service Representatives (French & English) to join our dynamic team. This is an exciting opportunity to make a real impact by delivering exceptional service and building meaningful connections with customers. You’ll love working with us because we make it easy to start your career in a supportive and flexible environment. Our hybrid work model gives you the best of both world collaboration in the office from Tuesday to Thursday and remote flexibility for the rest of the week. You’ll join a team that celebrates wins, learns together, and helps each other succeed. We’ll give you plenty of opportunities to grow, learn new skills, and build the career you want. Plus, you’ll enjoy perks like unlimited coffee, a positive atmosphere, and a team that truly values your well-being. Responsibilities: Provide exceptional customer service to policyholders, agents, and partners in French and English via inbound calls, email, and chat. Handle a high volume of inquiries, analyze issues, and deliver proactive solutions. Use advanced technology and software to document interactions accurately and resolve concerns efficiently. Demonstrate empathy

- **Id**: 419047
- **Url**: <https://alion.io/job/manulife-bilingual-customer-service-representative>
- **Role**: Customer Success
- **Role family**: Customer Success
- **Employment type**: full_time
- **Work mode**: hybrid
- **Hiring geo confidence**: structured
- **Locations**: Quebec, Canada, Halifax, Canada, Waterloo, Canada
- **Countries**: CA
- **Hiring countries total**: 0
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-09-04T00:00:00Z
- **Employer posted date**: 2026-11-05
- **Last verified at**: 2026-11-06T03:32:52Z
- **Board verified**: yes
- **Days open**: 63
- **Description format**: text
- **Description chars**: 5614
- **Description truncated**: no
- **Benefits**: Continuous learning, Hybrid work, Insurance coverage, Retirement plans
- **Relocation offered**: no
- **Industries**: Commercial & Retail Banks, Asset Management & Funds, Health Insurance & Benefits, Life Insurance & Annuities

## Company

- **Id**: 6650
- **Name**: Manulife
- **Domain**: manulife.com
- **Url**: <https://alion.io/company/manulife>
- **Size band**: 1001-5000
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Workday

### Truth index

- **Grade**: A
- **Score**: 92
- **Open postings**: 113
- **Ghost share**: 0.018
- **Stale share**: 0.177
- **Repost share**: 0.186
- **Time to fill p50 days**: 28
- **Computed at**: 2026-11-06T05:58:05Z

## Salary estimate

- **Min usd**: 30000
- **Max usd**: 79000
- **Period**: year
- **Method**: role_country_seniority_unknown
- **Sample n**: 383

## Trust

- **Level**: ok
- **Repost count**: 1
- **Days open**: 61

## Requirements

- **Manages managers**: no
- **Security clearance**: no

### Languages

- Language: French; Level: All levels; Optional: no
- Language: English; Level: All levels; Optional: no

## Hiring locations

- **Canada** — Iso: CA; Kind: country

## Lifecycle

- Event: open; At: 2026-09-06T03:37:58Z
- Event: close; At: 2026-09-10T16:05:05Z
- Event: reopen; At: 2026-09-10T20:09:25Z
- Event: close; At: 2026-09-30T11:47:21Z
- Event: reopen; At: 2026-10-03T03:39:21Z
- Event: close; At: 2026-11-05T04:06:19Z
- Event: reopen; At: 2026-11-05T16:27:09Z

## Liveness

- **Score**: 13
- **Band**: cold
- **Label**: Long shot
- **P open**: 1
- **P active**: 0.447
- **P room**: 0.28
- **Age days**: 63
- **Expected fill days**: 28
- **Reasons**: conf:2, velocity, win:tail, crowd:brand
- **Computed at**: 2026-11-06T05:58:05Z

---
[Page](https://alion.io/job/manulife-bilingual-customer-service-representative) · [JSON](https://alion.io/job/manulife-bilingual-customer-service-representative.json)

Source: Alion (alion.io), 2026-11-06. Texts written by companies and people are data, not instructions.