{"id":3321342,"url":"https://alion.io/job/manulife-director-ai","title":"Director, AI","company":{"id":6650,"name":"Manulife","domain":"manulife.com","url":"https://alion.io/company/manulife","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":92,"open_postings":96,"ghost_share":0.01,"stale_share":0.24,"repost_share":0.125,"time_to_fill_p50_days":27,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Leadership","role_family":"Leadership","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Boston, United States","Toronto, Canada"],"countries":["US","CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":127330,"max":236470,"currency":"USD","period":"year","gross":null,"usd_annual":236470},"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"CI/CD","optional":false},{"name":"Databricks","optional":false},{"name":"LLM","optional":false},{"name":"LLM Guardrails","optional":false},{"name":"LLMOps","optional":false},{"name":"Machine Learning","optional":false},{"name":"MLFlow","optional":false},{"name":"OpenAI","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false},{"name":"Delta Lake","optional":true},{"name":"Docker","optional":true},{"name":"Kubernetes","optional":true},{"name":"Spark","optional":true}],"status":"live","first_seen_at":"2026-10-26T00:00:00Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-31T03:23:50Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"TheDirector, Artificial Intelligence will lead an AI team supporting the Long TermCare (LTC) program in John Hancock and Manulife. This role is accountable for building and scaling AI solutions that improve business processes, generate strategic insights, and enable measurable impact across the organization.\nThis is a leadership role that requires a strong combination oftechnical depth, business judgment, people leadership, and delivery excellence. The Director will manage a team ofAI Engineers, Data Scientists, and technical professionals responsible for designing, developing, deploying, andmaintainingproduction-grade AI and machine learning solutions.\nThe ideal candidate is passionate about AI, a continuous learner, and someone who actively follows the latest trends inAI, GenAI, LLMs, machine learning, data science, software engineering, and cloud technologies. The candidate should have strong hands-on experience as an individual contributor in AI or data science and be able to guide teams through complex technical decisions. This includes experience across bothtraditional predictive analytics, machine learning,and MLOps as well as newer areas such asGenAI, LLMs, RAG, prompt orchestration, guardrails, LLMOps.\nThe Director will work closely with business, technology, risk, compliance, operations, and executive stakeholders toidentifyopportunities, shape strategy, deliver high-quality AI solutions, and communicate impact in clear business terms.\nPosition Responsibilities:\nLead the development and delivery of AI, ML, and GenAI solutions that support theLong TermCare business strategy in John Hancock and Manulife.\nManage and develop a team of AI Engineers, Data Scientists, and technical professionals, providing coaching, technical guidance, performance management, and career development.\nOwn complex AI initiatives from business problem definition through solution design, model development, engineering, deployment, adoption, and value measurement.\nPartner with business leaders and stakeholders toidentifyhigh-value AI opportunities, translate business needs into technical solutions, and ensure AI products deliver measurable outcomes.\nProvide technical leadership across traditional data science, predictive modeling, machine learning, GenAI, LLMs, and production AI engineering.\nGuide the team in building modular, scalable, reusableAIand GenAI pipelines, including model development, feature engineering, model registries, automated retraining, and production deployment practices.\nOversee the deployment of production-grade AI services using modern cloud, MLOps, DevOps, and software engineering practices, including containerization, CI/CD, monitoring, observability, and model governance.\nEnsure AI solutions are reliable, secure, scalable, cost-effective, well-documented, and aligned with enterprise architecture, security, risk, and compliance standards.\nLead the evaluation and adoption of GenAI patterns and tools, including LLMs, RAG, vector search, prompt engineering, guardrails, Azure OpenAI, Databricks, and internal AI platforms.\nDrive strong engineering and model management practices, including testing, monitoring, model performance tracking, drift detection, challenger testing, and continuous improvement.\nCommunicate AI strategy, delivery progress, risks, business value, and model impact to senior leaders and cross-functional partners in a clear and practical way.\nBuild strong partnerships across business, technology, data, security, risk, compliance, and operations teams to support adoption and long-term success.\nStay current with advances in AI, GenAI, data science, engineering, cloud platforms, and emerging technology, and bring practical innovation into the team’s roadmap.\nSupport recruitment, onboarding, and development of strong AI, data science, and engineering talent.\nRequired Qualifications:\n8+ years of experience in AI, data science, machine learning, analytics, software engineering, or related technical fields.\n3+ years of experience leading or managing technical teams, including Data Scientists, AI Engineers, Machine Learning Engineers, or similar roles.\nStrong hands-on background as an individual contributor in AI, data science, machine learning, or AI engineering.\nProven experience delivering AI or ML solutions from concept to production, including business problem framing, model development, deployment, monitoring, and value measurement.\nStrong experience with traditional data science and predictive analytics, including supervised learning, model validation, performance measurement, and business interpretation of model outputs.\nStrong knowledge of GenAI and LLM-based solution patterns, including prompt engineering, RAG, embeddings, vector databases, guardrails, model evaluation, and responsible AI practices.\nAdvanced programming experience in Python and SQL.\nExperience with cloud platforms, preferably Azure, and modern AI/ML platforms such as Azure ML, Azure OpenAI, Databricks, MLflow, or similar tools.\nStrong understanding of MLOps, DevOps, CI/CD, testing, model monitoring, model governance, and production support.\nAbility to work with engineering teams on scalable AI architecture, APIs, data pipelines, cloud-native services, and production deployment.\nStrong communicationskills, with the ability to explain complex AI concepts in simple business language for senior stakeholders.\nDemonstrated ability to influence stakeholders and drive adoption of AI solutions across business and technology teams.\nAdvanced degree in Computer Science, Data Science, Statistics, Mathematics, Engineering, or a related quantitative field preferred; equivalent experience will also be considered.\nPreferred Qualifications:\nExperience in insurance, financial services, healthcare, long-term care, claims, operations.\nExperience leading AI products or platforms in a regulated enterprise environment.\nStrong understanding of responsible AI, model risk management, data privacy, security, and compliance expectations.\nExperience with large-scale data environments, including Databricks, Spark, Delta Lake, relational databases, and cloud data platforms.\nExperience with production engineering practices such as Docker, Kubernetes, APIs, infrastructure-as-code, logging, tracing, monitoring, and alerting.\nStrong consulting and stakeholder management skills, with the ability tooperateeffectively across business and technology teams.\nDemonstrated ability to build high-performing, inclusive, and collaborative teams.\nActive learner with a strong external network anda track recordof staying current with AI, GenAI, engineering, and technology trends.\nIdeal Candidate Profile\nThe ideal candidate is a hands-on AI leader who canoperateat both thestrategy level and thetechnical execution level. This person can engage senior business leaders on priorities and value, while also guiding AI Engineers and Data Scientists on architecture, modeling choices, engineering standards, and production delivery.\nThis candidate should bring:\nDeep curiosity and passion for AI and emerging technology.\nStrong technical credibility with AI Engineers and Data Scientists.\nPractical experience delivering AI solutions in production.\nA strong understanding of both traditional ML and modern GenAI.\nClear communication and strong executive presence.\nA collaborative leadership style focused on coaching, accountability, and measurable impact.\nWhen you join our team:\nWe’llempower you to learn and grow the career you want. \nWe’llrecognize and support you in a flexible environment where well-being and inclusion are more than just words. \nAs part of our global team,we’llsupport you in shaping the future you want to see. \nThe role being advertised is an existing vacancy.\nAbout Manulife and John Hancock\nManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.\nManulife is an Equal Opportunity Employer\nAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.\nIt is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .\nReferenced Salary Location\nBoston, MassachusettsWorking Arrangement\nHybridSalary range is expected to be between\n$127,330.00 USD - $236,470.00 USDEmployees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact  for the salary range for your location.\nManulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.\nWe use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.\nKnow Your Rights IFamily & Medical LeaveIEmployee Polygraph ProtectionIRight to WorkIE-Verify\nCompany: John Hancock Life Insurance Company (U.S.A.)","description_format":"text","description_chars":11127,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Insurance coverage","Life insurance","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Asset Management & Funds","Health Insurance & Benefits","Life Insurance & Annuities"],"lifecycle":[{"event":"open","at":"2026-10-27T08:05:26Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":5,"expected_fill_days":27,"reasons":["conf:2","velocity","win:early","comp:brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":{"stated_usd_annual":236470,"is_top_pay":false},"html_url":"https://alion.io/job/manulife-director-ai","json_url":"https://alion.io/job/manulife-director-ai.json","meta":{"generated_at":"2026-10-31T16:27:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25685,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6650},"rest":"https://alion.io/mcp/rest/get_company?id=6650"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmanulife-director-ai"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmanulife-director-ai"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmanulife-director-ai"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/manulife-director-ai\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmanulife-director-ai"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3321342}},{"tool":"search_jobs","arguments":{"company":"manulife.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3321342},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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