{"id":596525,"url":"https://alion.io/job/manulife-director-operations","title":"Director Operations","company":{"id":6650,"name":"Manulife","domain":"manulife.com","url":"https://alion.io/company/manulife","size_band":"1001-5000","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":95,"open_postings":65,"ghost_share":0,"stale_share":0.4,"repost_share":0.015,"time_to_fill_p50_days":18,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Management","role_family":"Management","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cebu City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":22000,"max_usd":49000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":302},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-09T00:00:00Z","employer_posted_date":"2026-09-17","last_verified_at":"2026-09-25T02:37:58Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see - and discover that better can take you anywhere you want to go.\nJOB DESCRIPTION\nStrategic leadership of an Operations group with focus on creating an efficient organization that delivers \"World Class\" service to our clients while mitigating risk to the firm.\nIndividual Responsibilities:\nDay to day strategic leadership of all functions within operations\nEnsure compliance with company procedures and industry regulations\nActively review business metrics and results\nActively review and implement workflow process improvements\nDevelop and growth management pool\nLead department and enterprise level projects and initiatives\nOther duties as assigned Shared Responsibilities:\nPartner with other Operations Team members to implement changes and to ensure a positive client experience Job Requirements:\nBachelor's Degree Preferred\n2-5 years management experience\n5-10 years industry experience\nStrong Knowledge of financial services industry and/or regulations\nDemonstrated passion for providing client centric solutions\nDemonstrated leadership ability and presence\nAbility to develop partnerships and gain consensus\nAbility to manage and implement complex projects\nStrong Analytical and risk assessment skills\nAttention to detail Decision Authorities:\nManage project budgets At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. This job description is not a comprehensive listing of all job duties required for this role. We reserve the right to change these duties or assign additional duties at any time with or without notice\nAbout Manulife and John Hancock\nManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.\nManulife is an Equal Opportunity Employer\nAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.\nIt is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .\nWorking Arrangement\nHybrid","description_format":"text","description_chars":3996,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":2,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Insurance"],"lifecycle":[{"event":"open","at":"2026-09-10T16:05:05Z"}],"liveness":{"score":53,"band":"ok","label":"Likely open","p_open":1,"p_active":0.708,"p_room":0.75,"age_days":15,"expected_fill_days":18,"reasons":["conf:1","velocity","win:late","comp:brand"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/manulife-director-operations","json_url":"https://alion.io/job/manulife-director-operations.json","meta":{"generated_at":"2026-09-25T02:51:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3077,"day_limit":5000,"remaining_today":1923,"minute_limit":60,"resets_at":"2026-09-26T00:00:00Z"}}}