{"id":3673163,"url":"https://alion.io/job/manulife-member-set-up-administrator","title":"Member Set Up Administrator","company":{"id":6650,"name":"Manulife","domain":"manulife.com","url":"https://alion.io/company/manulife","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":90,"open_postings":124,"ghost_share":0.032,"stale_share":0.21,"repost_share":0.185,"time_to_fill_p50_days":27,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Finance","role_family":"Finance","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-03T10:05:16Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-11T12:31:55Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"We’re looking for aMember Set Up Administrator to join our Insurance Operations team at MGS. In this role you will provides essential administrative and operational support to the Group Benefits Medical Underwriting function, helping ensure applications and related requests are accurately reviewed, set up, routed, and prepared for underwriting assessment. The position serves as an important coordination point among Medical Underwriters, Plan Administrators (PA), Plan Member Administrators (PMA), Admin Advantage (AA), and other business partners.\nPosition Responsibilities:\nEvidence of Insurability (EOI)\nProcess Evidence of Insurability forms, including determining whether underwriting is required and validating Client Maintenance information to ensure the member’s request aligns with the applicable plan contract.\nSet up MedOne records for excess and late applicants.\nContact the PA, PMA, or AA for applications that are not in good order or require additional information.\nCreate WIT inquiries to forward EOI or Beneficiary forms and follow up with PMA when required.\nCreate RushTAT requests for PMA when applicable.\nReturn Mail\nProcess Return Mail by checking the system for an updated member address.\nWhen no updated address is available, coordinate with the PA or AA to obtain the correct information and update MedOne accordingly.\nFor PA letters, create a WIT inquiry to verify the address on the system.\nGB_Medical_Underwriting Mailbox\nManage the group's mailbox, which receives responses to MSA inquiries and inquiries from PA, PMA, AA, and RGOs, including Service Representatives, Account Executives, and Group Underwriters.\nReview responses to determine whether sufficient information has been received to complete a pending application setup. Once complete, assign the application to an Underwriter.\nHandle referrals from GB Medinq and Underwriters requiring MSA input.\nCreate WIT inquiries to PDS and RGOs to validate contract information when there are discrepancies in benefit structures.\nMonitor GBMU folders to support timely handling of incoming work.\nCreate and index CSDs as required.\nEscalations and Special Handling\nHandle escalated cases requiring additional review, coordination, or follow-up.\nProcess Overage Dependent Requiring Special Attention applications in accordance with established handling requirements.\nRequired Qualifications:\nFresh graduates are welcome to apply.\nBachelor’s degree holders: preferably At least 1 year of relevant back-office experience preferred (e.g., data entry, document processing, administrative support)\nBasic proficiency in MS Office applications (Word, Excel, PowerPoint)\nFamiliarity with web browsers and common business applications\nAbility to compose grammatically correct, clear, and concise written communication\nMinimum typing speed of 35 WPM with high accuracy\nPreferred Qualifications:\nStrong attention to detail with the ability to accurately review, validate, and maintain member information and documentation.\nGood technical and analytical skills, including proficiency with systems, databases, and data validation.\nEffective communication and customer service skills when working with members, stakeholders, and cross-functional teams.\nStrong organizational and problem-solving skills, with the ability to prioritize multiple tasks, identify discrepancies, and resolve issues appropriately.\nAdaptable and collaborative, with the ability to work effectively in a dynamic environment and contribute positively to team goals.\nWhen you join our team:\nWe’ll empower you to learn and grow the career you want.\nWe’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.\nAs part of our global team, we’ll support you in shaping the future you want to see.\nAbout Manulife and John Hancock\nManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.\nManulife is an Equal Opportunity Employer\nAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.\nIt is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .\nWorking Arrangement\nHybrid","description_format":"text","description_chars":5370,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Asset Management & Funds","Health Insurance & Benefits","Life Insurance & Annuities"],"lifecycle":[{"event":"open","at":"2026-11-03T10:05:16Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":7,"expected_fill_days":27,"reasons":["conf:4","velocity","win:early","comp:junior,brand"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/manulife-member-set-up-administrator","json_url":"https://alion.io/job/manulife-member-set-up-administrator.json","meta":{"generated_at":"2026-11-11T15:44:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29449,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6650},"rest":"https://alion.io/mcp/rest/get_company?id=6650"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmanulife-member-set-up-administrator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmanulife-member-set-up-administrator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmanulife-member-set-up-administrator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/manulife-member-set-up-administrator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmanulife-member-set-up-administrator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3673163}},{"tool":"search_jobs","arguments":{"company":"manulife.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3673163},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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