{"id":2922402,"url":"https://alion.io/job/manulife-operations-analyst-4","title":"Operations Analyst","company":{"id":6650,"name":"Manulife","domain":"manulife.com","url":"https://alion.io/company/manulife","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":90,"open_postings":88,"ghost_share":0.023,"stale_share":0.25,"repost_share":0.159,"time_to_fill_p50_days":28,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Boston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":90160,"max":167440,"currency":"USD","period":"year","gross":null,"usd_annual":167440},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"Azure Cosmos DB","optional":false},{"name":"CyberArk","optional":false},{"name":"ETL/ELT","optional":false},{"name":"HashiCorp Vault","optional":false},{"name":"MS SQL","optional":false},{"name":"Power Apps","optional":false},{"name":"Power Automate","optional":false},{"name":"Power BI","optional":false},{"name":"Qualys Cloud Platform","optional":false},{"name":"SQL","optional":false},{"name":"Unix","optional":false},{"name":"Vault","optional":false}],"status":"live","first_seen_at":"2026-10-19T00:00:00Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-11-03T15:32:12Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"Employer: John Hancock Life Insurance Company (USA)\nJob Site: 200 Berkeley Street, Boston, MA 02116\nJob Title: Operations Analyst\nJob Duties:\nDesign, automate and maintain Power BI and PAIR reporting to enhance visibility into access controls, risk ratings, entitlements, and compliance while supporting data quality, audit readiness;\nDesign and deploy Power BI dashboards and visualizations to automate Key Risk Indicator (KRI) calculations, improve reporting efficiency, and standardize reporting frameworks to improve consistency, performance, and usability across dashboards;\nEnhance server-to-segment and account-to-segment mappings and expand PAIR data models with additional fields and compliance filters to support ACL policy tracking and audit requirements;\nDevelop automation solutions for data integration and reporting including integration of Azure and Active Directory permissions into PAIR to eliminate manual processes and improve data synchronization;\nDevelop ACL segment analysis methodologies for RR2 and enhance Risk Rating (RR1-RR7) frameworks by integrating Azure entitlements and enterprise group data across multiple platforms including Unix, SQL, MongoDB, Cosmos DB, PaaS, and mainframe;\nIdentify and resolve data feed issues including Qualys, address inventory gaps, and ensure accurate data ingestion into PAIR;\nIntegrate new data sources into PAIR model and perform account analysis to identify disabled, revoked, and non-compliant accounts, and develop comparison reports to validate new vs. legacy data structures;\nDesign compliance dashboards integrating APIs from HashiCorp Vault, CyberArk, and Azure Key Vault to track non-compliant accounts, and create Safes and manage account integration to support CyberArk onboarding;\nTest and validate production updates and support deployment into production, and contribute to migration of production, user acceptance testing and development environments to Azure to ensure system stability and data integrity; and\nCollaborate with cross-functional teams to implement data processing logic including multi-home servers, perform end-to-end testing, and support release cycles including quality assurance, scheduling, and deployment.\nWork Arrangement requirement: Hybrid from Boston office (3 days from office, 2 days from home)\nSalary: $112,861 per year\nMinimum Requirements:\nMaster’s degree or foreign equivalent in Computer Science, Information Technology and Management, Information Systems, Data Analytics, or a closely related field and 1 year of experience as a Systems Analyst or Operations Analyst.\nExperience must include the following, which may be gained concurrently:\n1) 1 year of BI development experience using Power BI;\n2) 1 year of ETL data processing experience using data sources including data sets, data flows, MS SQL Server, and Azure Data Lake.\n3) 1 year of project management experience including owning multiple high-stakes business deliverables across hundreds of requests.\n4) 1 year of experience conducting business analysis to identify trends, security risks, and areas for improvement.\n5) 1 year of experience developing queries and code for in-depth data analysis using SQL.\n6) 1 year of experience performing functional, regression and integration testing including developing and executing test plans, identifying defects, and collaborating with development teams to ensure delivery of high-quality deliverables.\n7) 1 year of experience validating data feeds and system integrations while supporting release management, and contributing to automation initiatives to streamline quality assurance processes.\n8) 1 year of experience using identity and access management systems, and risk management frameworks for compliance reporting.\n9) 1 year of experience with Microsoft Power Platform including Power Apps, Power Automate, Power Query, and Power BI Workspaces.\nJob Site: 200 Berkeley Street, Boston, MA 02116\nThe role being advertised is an existing vacancy.\nAbout Manulife and John Hancock\nManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.\nManulife is an Equal Opportunity Employer\nAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.\nIt is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .\nReferenced Salary Location\nBoston, MassachusettsWorking Arrangement\nHybridSalary range is expected to be between\n$90,160.00 USD - $167,440.00 USDEmployees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact  for the salary range for your location.\nManulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.\nWe use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.\nKnow Your Rights IFamily & Medical LeaveIEmployee Polygraph ProtectionIRight to WorkIE-Verify\nCompany: John Hancock Life Insurance Company (U.S.A.)","description_format":"text","description_chars":7348,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[]},"benefits":["Insurance coverage","Life insurance","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Asset Management & Funds","Health Insurance & Benefits","Life Insurance & Annuities"],"lifecycle":[{"event":"open","at":"2026-10-20T12:32:44Z"}],"visa":[],"liveness":{"score":80,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.888,"p_room":0.9,"age_days":15,"expected_fill_days":28,"reasons":["conf:1","velocity","win:mid","comp:junior,brand"],"computed_at":"2026-11-03T05:54:40Z"},"pay":{"stated_usd_annual":167440,"is_top_pay":true},"html_url":"https://alion.io/job/manulife-operations-analyst-4","json_url":"https://alion.io/job/manulife-operations-analyst-4.json","meta":{"generated_at":"2026-11-03T20:56:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3775,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6650},"rest":"https://alion.io/mcp/rest/get_company?id=6650"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmanulife-operations-analyst-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmanulife-operations-analyst-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmanulife-operations-analyst-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/manulife-operations-analyst-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmanulife-operations-analyst-4"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2922402}},{"tool":"search_jobs","arguments":{"company":"manulife.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2922402},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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