{"id":419128,"url":"https://alion.io/job/manulife-payroll-analyst","title":"Payroll Analyst","company":{"id":6650,"name":"Manulife","domain":"manulife.com","url":"https://alion.io/company/manulife","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":93,"open_postings":96,"ghost_share":0,"stale_share":0.24,"repost_share":0.083,"time_to_fill_p50_days":27,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Finance","role_family":"Finance","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Boston, United States","Toronto, Canada","Waterloo, Canada"],"countries":["US","CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":61875,"max":103125,"currency":"USD","period":"year","gross":null,"usd_annual":103125},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-09-01T00:00:00Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-29T07:11:54Z","board_verified":true,"closed_at":null,"days_open":58,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":58},"description":"We are seeking a highly skilled Payroll Analyst to support complex U.S. payroll operations with sound judgment, technical payroll expertise, and a continuous improvement mindset. Our North American Payroll team supports approximately 5,500 U.S. employees across all 50 states and five Employer Identification Numbers (EINs).\nThis role is responsible for delivering accurate, compliant payroll while reducing risk, strengthening controls, improving processes, and enhancing the employee experience.\nThe successful candidate will be curious, analytical, and comfortable partnering across Payroll, HR, Finance, Benefits, Tax, Technology, vendors, and business stakeholders to solve problems, support payroll-related projects and implementations, influence change, and drive meaningful business impact\nThe best Payroll Analysts do more than process payroll. They improve it by preventing errors, solving root causes, improving controls, reducing manual work, and delivering measurable results.\nPosition Responsibilities:\nPayroll Operations, Compliance & Analysis\n\nIndependently process, audit, and validate high-volume payroll accurately and on time across multiple jurisdictions, legal entities, pay groups, and payroll cycles.\n\nHandle escalated payroll support cases, including complex employee, manager, HR, and vendor inquiries requiring research, judgment, and timely resolution.\n\nLead complex payroll activities, including equity compensation, executive payroll, deferred compensation, board payments, mobile employee payroll, relocation, annual compensation, bonus cycles, taxable benefits, and special tax treatment items.\n\nLead quarterly and year-end activities, including reconciliations, audits, amended filings, adjustments, taxable benefit reporting, and employee reporting requirements.\n\nResearch and resolve complex payroll, tax, and benefits issues while applying federal, state, local, and other regulatory requirements.\n\nInvestigate payroll discrepancies, determine root causes, and recommend sustainable solutions.\n\nTesting, Controls & Continuous Improvement\n\nSupport payroll system, configuration, integration, and process changes through structured end-to-end testing and validation.\n\nDevelop test scripts, scenarios, and validation plans, including regression, integration, parallel, negative, and exception testing.\n\nAnticipate edge cases and confirm that results align with business requirements.\n\nDocument testing outcomes, defects, risks, and recommendations.\n\nIdentify opportunities to simplify, automate, standardize, and strengthen payroll processes and controls.\n\nCreate and maintain process documentation, job aids, and operating procedures while contributing to projects that reduce risk and support scalable payroll operations.\n\nTechnology & AI Enablement\n\nUse Workday, ADP GlobalView, SAP-based payroll tools, and related technologies to support payroll delivery, integrations, and issue resolution.\n\nSupport and troubleshoot inbound and outbound payroll integrations, including retirement plans, deferred compensation, benefits, withholding, garnishments, tax filings, and workers' compensation reporting.\n\nUse approved AI, automation, reporting, and productivity tools to improve research, reconciliations, documentation, testing, analysis, process mapping, and communications.\n\nIdentify practical technology and workflow improvements while protecting confidential data, validating outputs, maintaining human review, and ensuring payroll compliance.\n\nPartnership & Team Impact\n\nBuild strong partnerships with Benefits, Pension, Compensation, Finance, Tax, Technology, and external vendors.\n\nCommunicate complex payroll concepts in clear, business-friendly language.\n\nShare knowledge, support teammates, and contribute to a culture of learning and continuous improvement.\n\nInfluence positive change through expertise, credibility, and collaboration.\n\nAnalyze payroll impacts related to benefits programs, including disability, paid family leave, taxable wages, deductions, imputed income, and year-end reporting.\n\nIdentify trends, risks, and opportunities through payroll, benefits, tax, and reporting data.\n\nEvaluate impacts, risks, and alternatives before recommending changes or corrections.\n\nApply sound judgment when navigating ambiguous or non-standard payroll situations.\n\nRequired Qualifications:\n5+ years of progressive payroll experience with increasing levels of responsibility.\n\nStrong analytical, troubleshooting, and problem-solving skills, including the ability to independently research and resolve complex payroll, tax, and benefits issues.\n\nExperience with payroll audits, reconciliations, quarterly and year-end activities, taxable benefit reporting, and employee year-end reporting.\n\nExperience supporting payroll system or process changes, including documenting requirements and decisions, managing scope, developing test scenarios, and executing positive and negative testing.\n\nExperience with ADP GlobalView, SAP, or similar enterprise payroll systems.\n\nExpert-level knowledge of gross-to-net payroll processing, including earnings, deductions, taxable benefits, statutory remittances, employer liabilities, general ledger impacts, payroll funding, and accounting reconciliations.\n\nAdvanced Excel and data analysis skills.\n\nAbility to manage multiple priorities, work independently with minimal direction, and collaborate effectively within a team environment.\n\nPreferred Qualifications:\nCPP, FPC, or similar payroll certification.\n\nExperience supporting international payroll operations, including expatriate payroll, mobile employees, cross-border taxation, and related compliance requirements across jurisdictions such as Canada, the United Kingdom, and Hong Kong.\n\nBenefits administration or operations experience, particularly where benefits programs affect payroll taxation, disability payments, paid leave, taxable wages, or year-end reporting.\n\nExperience serving as a lead tester, project contributor, subject matter expert, mentor, or escalation point.\n\nWhen you join our team:\nWe’ll empower you to learn and grow the career you want.\n\nWe’ll recognize and support you in a flexible environment where well being and inclusion are more than just words.\n\nAs part of our global team, we’ll support you in shaping the future you want to see.\n\n#LI Hybrid \n#LI-JH\nThe role being advertised is an existing vacancy.\nAbout Manulife and John Hancock\nManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.\nManulife is an Equal Opportunity Employer\nAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.\nIt is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .\nReferenced Salary Location\nBoston, MassachusettsWorking Arrangement\nHybridSalary range is expected to be between\n$61,875.00 USD - $103,125.00 USDEmployees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact  for the salary range for your location.\nManulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.\nWe use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.\nKnow Your Rights IFamily & Medical LeaveIEmployee Polygraph ProtectionIRight to WorkIE-Verify\nCompany: John Hancock Life Insurance Company (U.S.A.)","description_format":"text","description_chars":9753,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Insurance coverage","Life insurance","Parental leave","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Commercial & Retail Banks","Asset Management & Funds","Health Insurance & Benefits","Life Insurance & Annuities"],"lifecycle":[{"event":"open","at":"2026-09-06T03:37:58Z"},{"event":"close","at":"2026-10-01T08:41:35Z"},{"event":"reopen","at":"2026-10-22T22:46:33Z"}],"visa":[],"liveness":{"score":19,"band":"cold","label":"Long shot","p_open":1,"p_active":0.668,"p_room":0.28,"age_days":58,"expected_fill_days":27,"reasons":["conf:3","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-29T05:49:05Z"},"pay":{"stated_usd_annual":103125,"is_top_pay":false},"html_url":"https://alion.io/job/manulife-payroll-analyst","json_url":"https://alion.io/job/manulife-payroll-analyst.json","meta":{"generated_at":"2026-10-29T11:00:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16688,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6650},"rest":"https://alion.io/mcp/rest/get_company?id=6650"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmanulife-payroll-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmanulife-payroll-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmanulife-payroll-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/manulife-payroll-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmanulife-payroll-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":419128}},{"tool":"search_jobs","arguments":{"company":"manulife.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":419128},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}