{"id":982781,"url":"https://alion.io/job/manulife-project-manager-2","title":"Project Manager - PeopleComms Tech PMO","company":{"id":6650,"name":"Manulife","domain":"manulife.com","url":"https://alion.io/company/manulife","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":91,"open_postings":103,"ghost_share":0.019,"stale_share":0.184,"repost_share":0.184,"time_to_fill_p50_days":28,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada","Waterloo, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":68000,"max_usd":115000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":382},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Confluence","optional":false},{"name":"Jira","optional":false},{"name":"Scrum","optional":false},{"name":"Smartsheet","optional":false}],"status":"live","first_seen_at":"2026-09-16T22:05:33Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-05T04:06:19Z","board_verified":true,"closed_at":null,"days_open":49,"trust":{"level":"ok","repost_count":2,"flags":["repost"],"days_open":49},"description":"We’re looking for a strategic, collaborative, and highly organized Project Manager to join our PeopleComms Technology Project Management Office. This role leads complex, global HR technology and transformation initiatives from definition through adoption and value realization. You’ll coordinate cross-functional teams, manage delivery across predictive, Agile, and hybrid approaches, and balance business outcomes, colleague experience, risk, privacy, security, compliance, cost, and sustainable support.\nThis high-visibility role helps shape the future of work by delivering integrated platforms, automation, data, and responsible AI capabilities that improve how HR services are experienced and operated globally.\nWhat You Can Expect\nBoundless opportunities: Build future-ready skills through complex global assignments, continuous learning, coaching, and exposure to leading HR platforms, automation, data, and responsible AI.\nA global impact: Think big, challenge the status quo, and deliver changes that improve how colleagues experience HR services across markets.\nA supportive environment: Bring your perspective, be yourself, and work with an inclusive global team that values flexibility, well-being, recognition, open collaboration, and shared success.\nPosition Responsibilities:\nLead complex, global business and technology initiatives from discovery and planning through implementation, transition to operations, adoption, and value realization.\nPartner with business and product leaders to translate approved outcomes into executable delivery plans, governance structures, milestones, and success measures.\nSelect and apply predictive, Agile, or hybrid delivery methods based on the work, risk profile, dependencies, and organizational readiness.\nOwn integrated plans, budgets, forecasts, resources, vendors, dependencies, risks, issues, assumptions, and benefits, escalating decisions with clear recommendations.\nBuild alignment across business owners, product teams, HR, technology, operations, Legal, Privacy, Security, Risk, Compliance, and external partners.\nEmbed privacy, security, regulatory, records, accessibility, data, and responsible AI requirements into delivery plans and stage gates.\nDrive change readiness and adoption by planning stakeholder engagement, communications, learning, process changes, operating model impacts, and reinforcement.\nUse delivery data and AI-enabled tools responsibly to improve forecasting, decision-making, risk sensing, reporting, and team productivity while maintaining human accountability.\nProvide concise, decision-oriented reporting on outcomes, milestones, financials, capacity, risks, dependencies, adoption, and benefits.\nEstablish a sustainable transition to Day 2 operations, including ownership, support processes, service measures, release planning, documentation, and continuous improvement.\nCoach project teams, strengthen delivery discipline, and foster transparent accountability, inclusive collaboration, and learning.\nRequired Qualifications:\n7+ years of progressive project management experience delivering large-scale, cross-functional technology or transformation initiatives in global, matrixed environments; experience in HR technology, employee experience, or financial services is preferred.\nDemonstrated experience implementing enterprise platforms, preferably Workday Learning, Talent, Performance, or Succession, and learning technologies such as Sana Learn.\nPMP is strongly preferred. A recognized Agile or scaled delivery credential, such as PMI-ACP, Certified ScrumMaster, Professional Scrum Master, or SAFe Agilist, is an asset.\nA recognized change management credential, such as Prosci Change Management certification or CCMP, is an asset.\nDemonstrated ability to deliver complex initiatives within a broader portfolio environment by balancing competing priorities, resource constraints, cross-program dependencies, and sequencing impacts while ensuring alignment to strategic objectives and overall Book of Work commitments.\nDemonstrated ability to influence outcomes without direct authority, driving alignment, decisions, and accountability across business and technology stakeholders while navigating complexity, ambiguity, and competing priorities.\nTraining or certification in responsible AI, AI project management, data governance, privacy, cybersecurity, or risk management is an asset; practical experience deliver`ing AI-enabled or data-intensive initiatives is preferred.\nStrong command of predictive, Agile, and hybrid delivery, including business cases, integrated planning, financial management, vendor delivery, dependency management, governance, benefits realization, and transition to operations.\nWorking knowledge of enterprise architecture, integrations, APIs, data flows, testing, release management, controls, and service management; technical depth is not required, but the ability to challenge assumptions and connect decisions across these areas is essential.\nExperience with project, product, and collaboration tools such as Jira, Confluence, Smartsheet, Microsoft 365, or equivalent platforms, including responsible use of AI-enabled productivity tools.\nExecutive-level communication, facilitation, influence, and decision support skills, with the ability to make complex technical, regulatory, and delivery issues clear to diverse audiences.\nStrong analytical judgement, curiosity, adaptability, and comfort leading through ambiguity, organizational change, and distributed time zones.\nBachelor’s degree or equivalent practical experience in business, technology, human resources, engineering, or a related field.\nWhen you join our team:\nWe’ll empower you to learn and grow the career you want. \nWe’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. \nAs part of our global team, we’ll support you in shaping the future you want to see.\nThe role being advertised is an existing vacancy.\nAbout Manulife and John Hancock\nManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.\nManulife is an Equal Opportunity Employer\nAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.\nIt is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .\nReferenced Salary Location\nToronto, OntarioWorking Arrangement\nHybridSalary range is expected to be between\n$92,900.00 CAD - $142,900.00 CADEmployees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact  for the salary range for your location.\nManulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact  for more information about U.S.-specific paid time off provisions.\nWe use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. 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