{"id":1965202,"url":"https://alion.io/job/manulife-release-manager","title":"Release Manager","company":{"id":6650,"name":"Manulife","domain":"manulife.com","url":"https://alion.io/company/manulife","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":99,"open_postings":104,"ghost_share":0,"stale_share":0.192,"repost_share":0.058,"time_to_fill_p50_days":18,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Product","role_family":"Product","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Makati, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":24000,"max_usd":53000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":3625},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"CI/CD","optional":false},{"name":"Confluence","optional":false},{"name":"GitHub","optional":false},{"name":"ITIL","optional":false},{"name":"Jira","optional":false},{"name":"Scrum","optional":false},{"name":"ServiceNow","optional":false},{"name":"GitHub Actions","optional":true},{"name":"Power BI","optional":true}],"status":"live","first_seen_at":"2026-10-06T17:06:33Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-12T19:04:19Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Lead the end-to-end Release Management process as part of the Digital Storefront program, ensuring risk-managed product delivery, operational readiness, and adherence to enterprise policies. Drive transformation of release practices, build reporting, and partner across IT to enable reliable, repeatable delivery at appropriate service levels.\nPosition Responsibilities:\nOwn and evolve Digital Storefront Release Management processes, aligning with enterprise standards and governance\nCreate and manage end-to-end release plans: scheduling, coordination, dependency/risk management, and conflict-free implementation windows\nConduct release/change planning and risk mitigation reviews; ensure observability, rollback, and incident response plans are in place\nOversee operational readiness and quality gates; provide executive visibility into change risk posture\nInvestigate ad-hoc issues, drive root cause analysis and remediation; develop collision avoidance strategies\nProvide SME guidance across Release Management, Test Environment, Development, QA, and support segments; enable agile and hybrid delivery cadences\nProtect organizational interests by identifying, escalating, and managing risks, dependencies, controls, and compliance requirements (e.g., DRP/BRP, audit, change management)\nSupport production stability with 2nd/3rd line incident support, post-implementation reviews, and continuous improvement of processes and metrics\nGovernance & Communication\nFacilitate CAB meetings and release readiness reviews.\nCoordinate stakeholder sign-offs and deployment approvals.\nOwn release communications before, during, and after deployment.\nManage release risks, dependencies, conflicts, and escalation processes.\nMaintain audit-ready release documentation and deployment evidence.\nProcess Automation & Standardization\nDrive standardization of release processes across teams.\nDevelop repeatable release templates, checklists, and governance frameworks.\nIdentify opportunities to automate release readiness validation and deployment activities.\nDefine and monitor Release KPIs, release success metrics, and change-failure rates.\nRequired Qualifications:\n5-10 years of progressive experience in Release and Deployment Management within complex enterprise environments, ensuring seamless delivery of software releases while minimizing business and operational risks.\nRelease & Change Management\nStrong experience managing enterprise application releases across Development, QA, Staging, and Production environments.\nDeep knowledge of ITIL-based Change and Release Management processes.\nHands-on experience with ServiceNow Change Management workflows, CAB coordination, risk assessments, approvals, and deployment governance.\nProven ability to manage weekly release cadences, emergency hotfixes, rollback planning, and production deployment activities.\nExperience creating and maintaining release calendars, release communications, and deployment runbooks.\nTools & Platforms\nAdvanced working knowledge of:ServiceNow (Change and Release Management)\nJira (backlog, release tracking, reporting)\nConfluence (documentation and governance)\nGitHub (release readiness, branch management, pull request governance and merge coordination)\n\nAbility to track release scope across multiple teams and boards while maintaining a single source of truth.\nDelivery & Methodology\nStrong understanding of Agile, Scrum, and Hybrid delivery methodologies.\nKnowledge of DevOps delivery principles, CI/CD pipelines, release automation, and deployment controls.\nExperience coordinating releases across multiple geographically distributed teams and stakeholders.\nAbility to balance BAU, defect, enhancement, and major-release deployment streams.\nPreferred Qualifications:\nTechnical & Platform Knowledge\nExperience with:Adobe Experience Manager (AEM) Cloud Service\nAdobe Cloud Manager deployment pipelines\nDigital storefront or enterprise web platform releases\nCloud-based SaaS delivery models\n\nAutomation & AI\nExperience implementing release automation using:GitHub Actions\nCI/CD orchestration tools\nWorkflow automation platforms\n\nKnowledge of AI-assisted release management, including:Automated release-note generation\nAI-driven risk assessment of deployments\nDependency and impact analysis\nAutomated testing insights and regression analysis\nPredictive release health dashboards\n\nQuality & TestingUnderstanding of QA governance and release testing strategies.\nExperience with automated regression testing frameworks.\nFamiliarity with performance, security, and smoke-test validation processes.\n\nReporting & AnalyticsAbility to build dashboards using Power BI, Jira reporting, or ServiceNow reporting.\nTrack release velocity, deployment frequency, lead time, MTTR, and change success rates.\n\nLeadership & Stakeholder ManagementExperience working with global teams across North America, and Asia.\nAbility to influence delivery teams without direct authority.\nExperience managing executive-level release reporting and governance reviews.\n\nWhen you join our team:\nWe’ll empower you to learn and grow the career you want.\nWe’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.\nAs part of our global team, we’ll support you in shaping the future you want to see.\nAbout Manulife and John Hancock\nManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.\nManulife is an Equal Opportunity Employer\nAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.\nIt is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .\nWorking Arrangement\nHybrid","description_format":"text","description_chars":6873,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Asset Management & Funds","Health Insurance & Benefits","Life Insurance & Annuities"],"lifecycle":[{"event":"open","at":"2026-10-06T17:06:33Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":5,"expected_fill_days":18,"reasons":["conf:0","velocity","win:early","comp:brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/manulife-release-manager","json_url":"https://alion.io/job/manulife-release-manager.json","meta":{"generated_at":"2026-10-12T20:07:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32543,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6650},"rest":"https://alion.io/mcp/rest/get_company?id=6650"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmanulife-release-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmanulife-release-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmanulife-release-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/manulife-release-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmanulife-release-manager"}]}