{"id":127729,"url":"https://alion.io/job/manulife-salesforce-platform-technical-analyst","title":"Salesforce Platform Technical Analyst","company":{"id":6650,"name":"Manulife","domain":"manulife.com","url":"https://alion.io/company/manulife","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":93,"open_postings":98,"ghost_share":0,"stale_share":0.265,"repost_share":0.041,"time_to_fill_p50_days":27,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Apex","optional":false}],"status":"live","first_seen_at":"2026-08-27T00:00:00Z","employer_posted_date":"2026-08-27","last_verified_at":"2026-10-23T20:32:17Z","board_verified":true,"closed_at":null,"days_open":57,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":57},"description":"Join our team as a Salesforce Administrator and play a pivotal role in enhancing our Salesforce platform to support our mission of delivering exceptional customer experiences. This opportunity allows you to leverage your expertise in Salesforce administration, configuration, and support to drive operational efficiency and innovation.\nHave the skills and experience for the job? Learn more about it below!\nPosition Responsibilities:\nProvide Salesforce admin support, including user administration and password resets.\n\nManage incident triage and technical support for Salesforce production issues.\n\nCoordinate tasks and change tickets for external app upgrades.\n\nOversee system maintenance and seasonal releases, including sandbox management and certificate renewals.\n\nPerforming System Maintenance and Seasonal Release (Refresh, Sandbox Creation/Deletion, Site Switch, Certificate Renewal, and Salesforce Integrations)\n\nAmenable to work at UP Ayala Technohub (Quezon City)\n\nAmenable to work on a hybrid set-up (3x a week onsite)\n\nAmenable to work in night shift\n\nRequired Qualifications:\nMinimum of 3 years of experience as a Salesforce Platform and Application Administrator.\n\nStrong configuration skills, including flows, automation, reports, and dashboards\n\nExperience in Salesforce platform maintenance and organization health checks\n\nAbility to read Apex code; writing Apex code is an advantage\n\nExperience in development, automation, or systems integration is a plus\n\nPreferred Qualifications:\nExperience in managing large-scale Salesforce implementation projects\n\nProficiency in Salesforce deployment and sandbox management\n\nStrong communication skills with a proven ability to work with key business stakeholders\n\nIssue and ticket management experience\n\nKnowledge of Salesforce integrations and external application upgrades\n\nWhen you join our team:\nWe’ll empower you to learn and grow the career you want.\n\nWe’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.\n\nAs part of our global team, we’ll support you in shaping the future you want to see.\n\nAbout Manulife and John Hancock\nManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.\nManulife is an Equal Opportunity Employer\nAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.\nIt is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. 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