{"id":2203094,"url":"https://alion.io/job/manulife-senior-fraud-analyst","title":"Senior Fraud Analyst","company":{"id":6650,"name":"Manulife","domain":"manulife.com","url":"https://alion.io/company/manulife","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":93,"open_postings":80,"ghost_share":0,"stale_share":0.275,"repost_share":0.038,"time_to_fill_p50_days":27,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Finance","role_family":"Finance","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":61000,"max_usd":106000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":390},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Power BI","optional":false},{"name":"SQL","optional":false},{"name":"Python","optional":true}],"status":"live","first_seen_at":"2026-10-09T22:04:35Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-21T00:05:20Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"At Manulife Bank, we are building an intelligence-led fraud management program that protects our customers, advisors, and business while enabling sustainable growth and exceptional client experiences.\nAs a Senior Fraud Analyst, you will play a key role in performing detailed fraud trend analysis and optimize rules to enhance performance so that the Bank operates within its risk appetite. across retail banking, mortgages, specialized lending, payments, and digital channels.\nThis role combines fraud investigations, analytics, risk assessment, and fraud control optimization to support the Bank's fraud management strategy. You will work closely with Operations, Risk Management, Compliance, Product, Technology, and Enterprise Fraud partners to identify emerging fraud threats, improve fraud controls, and enhance customer protection while maintaining an exceptional client experience.\nPosition Responsibilities:\nWhat You'll Do:\nFraud InvestigationInvestigate suspected fraud events across banking products and customer channels.\nReview alerts, transactions, customer activity, and supporting documentation to identify fraudulent behaviour.\nConduct detailed investigations into control gaps.\nDocument findings, recommendations, and case outcomes in accordance with internal policies.\nEscalate significant fraud events and emerging risks to management.\n\nFraud Detection & MonitoringAnalyze fraud alerts and transactional activity to identify suspicious patterns.\nRecommend enhancements to fraud detection rules and monitoring processes.\nSupport fraud trend analysis and emerging threat assessments.\nMonitor effectiveness of fraud controls and identify opportunities for improvement.\nParticipate in fraud prevention initiatives designed to reduce losses and customer impact.\n\nFraud Analytics & ReportingPrepare recurring and ad hoc fraud reports, dashboards, KPIs, and trend analyses.\nAnalyze fraud losses, recovery rates, alert volumes, investigation turnaround times, and control effectiveness.\nProvide actionable insights and recommendations to leadership.\nSupport data-driven decision making through analysis of fraud patterns and root causes.\n\nFraud Risk & Control ManagementParticipate in fraud risk assessments for products, processes, and strategic initiatives.\nIdentify control gaps and recommend mitigation strategies.\nSupport testing and validation of fraud controls.\nAssist in implementation of new fraud prevention capabilities and technologies.\nContribute to fraud policies, procedures, and playbooks.\n\nContinuous ImprovementIdentify opportunities to automate manual processes and improve operational efficiency.\nContribute to fraud transformation initiatives and strategic projects.\nStay informed on emerging fraud trends, scam typologies, and industry best practices.\nAct as a subject matter expert and mentor for junior analysts.\n\nRequired Qualifications:\nUndergraduate degree in Business, Finance, Economics, Criminology, Data Analytics, Risk Management, or a related discipline.\n3-5+ years of experience in fraud investigations, fraud operations, financial crimes, risk management, banking operations, or compliance.\nKnowledge of Canadian banking regulations and fraud management practices.\nExperience with fraud analytics, reporting tools, SQL, Power BI, or similar platforms.\nKnowledge of Interac, EFT, RTR, digital identity, authentication, and account takeover fraud risks.\nPreferred Qualifications:\nCertified Fraud Examiner (CFE) designation or progress toward obtaining certification.\nExperience writing complex queries to efficiently extract and manipulate large amounts of data.\nExperience with Python for data manipulation is required.\nStrong analytical skills and ability to identify complex fraud patterns.\nExperience working with fraud monitoring tools, case management systems, or analytics platforms.\nWhen you join our team:\nWe’ll empower you to learn and grow the career you want. \nWe’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. \nAs part of our global team, we’ll support you in shaping the future you want to see.\n#LI-HYBRID\nThe role being advertised is an existing vacancy.\nAbout Manulife and John Hancock\nManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.\nManulife is an Equal Opportunity Employer\nAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.\nIt is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .\nReferenced Salary Location\nToronto, OntarioWorking Arrangement\nHybridSalary range is expected to be between\n$73,725.00 CAD - $122,875.00 CADEmployees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact  for the salary range for your location.\nManulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact  for more information about U.S.-specific paid time off provisions.\nWe use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. 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