Senior Investment Operations Analyst, Private Markets

Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see - and discover that better can take you anywhere you want to go.

Position Responsibilities

• Support the end-to-end operational lifecycle of private market investments, including capital calls, distributions, subscriptions, funding activities, and cash movements.
• Review, validate, and process complex investment transactions while ensuring compliance with internal controls, policies, and regulatory requirements.
• Perform portfolio reconciliations and investigate operational exceptions, breaks, and discrepancies.
• Prepare and analyze monthly, quarterly, and annual portfolio reporting, including commitments, funded capital, NAVs, distributions, and portfolio exposures.
• Partner with investment teams, fund administrators, custodians, finance, and external managers to ensure timely and accurate execution of investment activities.
• Monitor operational risks, identify control gaps, and support audit, compliance, and governance activities.
• Support valuation, performance reporting, and data quality initiatives across private market portfolios.
• Lead or participate in process improvement, automation, and system enhancement initiatives to improve operational efficiency and reduce risk.
• Maintain and enhance operational procedures, controls, and documentation.
• Serve as a subject matter expert and provide guidance to junior team members on investment operations processes and best practices.

Required Qualifications:

• Bachelor's degree in Finance, Accounting, Business, Economics, or a related field.
• 5+ years of experience in investment operations, fund administration, investment accounting, portfolio reporting, or alternative investment operations.
• Experience supporting Private Equity, Private Credit, Infrastructure, Real Estate, or other private market investment strategies preferred.
• Strong understanding of capital calls, distributions, investment accounting, partnership structures, and investment lifecycle events.
• Experience working with investment managers, custodians, fund administrators, and finance teams.
• Advanced Excel skills and experience with investment management, accounting, or reporting systems.
• Strong analytical, problem-solving, and organizational skills with exceptional attention to detail.
• Excellent communication and stakeholder management capabilities.
• Professional designations such as CFA, CAIA, CPA, CSC, or progress toward completion are considered an asset.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Working Arrangement

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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