{"id":4007027,"url":"https://alion.io/job/manulife-senior-specialist-it-engineer","title":"Senior Specialist, IT Engineer","company":{"id":6650,"name":"Manulife","domain":"manulife.com","url":"https://alion.io/company/manulife","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":90,"open_postings":124,"ghost_share":0.032,"stale_share":0.21,"repost_share":0.185,"time_to_fill_p50_days":27,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Myanmar"],"countries":["MM"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ServiceNow","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Zscaler","optional":false}],"status":"live","first_seen_at":"2026-11-10T07:44:15Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-11T18:51:52Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Role Summary\nThe IT Engineer supports the organization’s IT infrastructure, networks, end-user computing environment, and enterprise systems. This role ensures reliable, secure, and effective IT services while working with regional teams, vendors, and business stakeholders. It offers broad exposure to networking, Microsoft 365, IT support, and infrastructure projects.\nPosition Responsibilities:\nManage and support enterprise LAN, Wi-Fi, SD-WAN, internet, and network security infrastructure.\nAdminister and troubleshoot Cisco routers, switches, Aruba wireless networks, and Zscaler services.\nManage Genesys voice systems and coordinate with telecom providers to ensure service reliability.\nProvide Microsoft 365 administration, user support, and troubleshooting.\nDeliver end-user support, including laptop imaging, hardware/software troubleshooting, and incident resolution.\nSupport and maintain office IT systems, including CCTV, fingerprint access systems, printers, and meeting room technology.\nMonitor, troubleshoot, and optimize network and infrastructure performance.\nManage IT vendors, service providers, contracts, and escalations to ensure service quality.\nCollaborate with regional IT teams on infrastructure projects, deployments, and technology initiatives.\nEnsure compliance with corporate security policies, standards, and best practices.\nManage IT service requests, incidents, changes, and problem records through ServiceNow.\nAssist in IT budgeting, asset lifecycle management, procurement, and cost optimization.\nRequired Qualifications:\nBachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.\n3+ years of experience in IT infrastructure, networking, or technical support.\nHands-on experience with Cisco networking, Aruba Wireless, SD-WAN, Zscaler, Microsoft 365, and ServiceNow.\nStrong troubleshooting, communication, stakeholder management, and project coordination skills.\nPreferred Qualifications:\nExperience in network security, end-user computing support, vendor and telco management, and IT service management.\nStrong project delivery, regional collaboration, stakeholder management, and problem-solving skills.\nKnowledge of IT budgeting and asset management.\nWhen you join our team:\nWe’ll empower you to learn and grow the career you want.\nWe’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.\nAs part of our global team, we’ll support you in shaping the future you want to see.\nAbout Manulife and John Hancock\nManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.\nManulife is an Equal Opportunity Employer\nAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.\nIt is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .\nWorking Arrangement\nIn Office","description_format":"text","description_chars":4093,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Asset Management & Funds","Health Insurance & Benefits","Life Insurance & Annuities"],"lifecycle":[{"event":"open","at":"2026-11-10T07:44:15Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":27,"reasons":["conf:4","win:early","comp:brand"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/manulife-senior-specialist-it-engineer","json_url":"https://alion.io/job/manulife-senior-specialist-it-engineer.json","meta":{"generated_at":"2026-11-11T22:21:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":44234,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6650},"rest":"https://alion.io/mcp/rest/get_company?id=6650"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmanulife-senior-specialist-it-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmanulife-senior-specialist-it-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmanulife-senior-specialist-it-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/manulife-senior-specialist-it-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmanulife-senior-specialist-it-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4007027}},{"tool":"search_jobs","arguments":{"company":"manulife.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4007027},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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