# Senior Specialist, UCM Program

Responsibilities 1. Coordinate with stakeholders to execute UCM roadmap Act as a key coordinator with all stakeholders for a smooth implementation (e.g. prepare meetings, follow up action plans with stakeholders) Work with vendors such as Minh Phuc, Anh Sao…per agreed contracts (outbound call, customer promotion/communication activities) 2. Act as an administrator to develop working process, proceed procurement and do quality control Prepare & document UCM working processes (signed off versions) Proceed the procurement & internal payments (when arise) for the program Quality control works (with vendors, servicing UCM customer team) 3. Monitor UCM BAU activities Monitor BAU activities (reassignment process, campaign & servicing performance & result) Act as contact point to handle feedbacks/questions from agents/customers/stakeholders about the UCM program (working process, contests, communications) 4. Maintain reports and system development Monitor dashboard, reports and do analysis for management update Enhance reports where needed Work with IT about bugs, UAT for error fixing and enhancement (when needed) Follow up with stakeholders about system testing and check-ins 5. Others Do

- **Id**: 3859702
- **Url**: <https://alion.io/job/manulife-senior-specialist-ucm-program>
- **Role**: Administrative
- **Role family**: Administrative
- **Seniority**: senior
- **Employment type**: full_time
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Ho Chi Minh City, Vietnam
- **Countries**: VN
- **Hiring countries total**: 0
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-06T08:44:41Z
- **Employer posted date**: 2026-11-06
- **Last verified at**: 2026-11-09T19:14:49Z
- **Board verified**: yes
- **Days open**: 3
- **Description format**: text
- **Description chars**: 3194
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Commercial & Retail Banks, Asset Management & Funds, Health Insurance & Benefits, Life Insurance & Annuities

## Company

- **Id**: 6650
- **Name**: Manulife
- **Domain**: manulife.com
- **Url**: <https://alion.io/company/manulife>
- **Size band**: 1001-5000
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Workday

### Truth index

- **Grade**: A
- **Score**: 92
- **Open postings**: 118
- **Ghost share**: 0.025
- **Stale share**: 0.169
- **Repost share**: 0.178
- **Time to fill p50 days**: 27
- **Computed at**: 2026-11-09T06:03:00Z

## Trust

- **Level**: ok
- **Days open**: 3

## Requirements

- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: phd
- **Optional**: no

## Lifecycle

- Event: open; At: 2026-11-06T08:44:41Z

## Liveness

- **Score**: 90
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.903
- **P room**: 1
- **Age days**: 2
- **Expected fill days**: 27
- **Reasons**: conf:3, velocity, win:early, comp:brand
- **Computed at**: 2026-11-09T06:03:00Z

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Source: Alion (alion.io), 2026-11-10. Texts written by companies and people are data, not instructions.