Specialist, Claims Investigator

MAIN TASKS

Going to the scene: Search for signs and assess the situation surrounding the accident. Check for indicators (observe wounds, surface traces, locations, and related vehicles). Record information using a camera or phone to take photos of the scene and document it.

Search for witnesses (contact people present at the scene to gather information). Record testimonies (ask about what they heard and saw, and carefully note every detail).

Interview the insured, witnesses, and related individuals.

Check and verify information (compare testimonies from different witnesses to find the truth).

Verify evidence: work directly with hospitals, police, and relevant authorities...

Collect evidence: Create an evidence list (including photos, videos, recordings, documents...).

Save evidence (ensure evidence is stored safely and is not lost or damaged).

Analyze data. Review the collected information (analyze the evidence and testimonies to determine the cause of the accident). Utilize tools and software for effective data analysis.

Final investigation report: Draft an incident report with clear conclusions and supporting evidence.

Suggest actionable solutions to address the identified issues. Recommend preventive measures to mitigate future risks.

EDUCATION

Police, Law, Finance, Economy.

A bachelor's degree in criminal justice, criminology, law enforcement, or a related field is often required. Advanced degrees or specialized certifications can be advantageous.

PROFESSIONAL / TRADE QUALIFICATION

Certifications from recognized institutions, such as Certified Fraud Examiner (CFE), Certified Financial Crime Specialist (CFCS), or equivalent, can enhance credibility and expertise.

EXPERIENCE

Relevant Experience: Prior experience in law enforcement, private investigation, fraud examination, or a related field is typically required. Experience in specific industries (e.g., insurance, finance) can be beneficial.

Legal Knowledge: Thorough understanding of legal principles, regulations, and ethical standards related to investigations.

COMPETENCIES

Analytical Skills: Strong analytical and critical thinking skills to assess complex situations, analyze data, and draw accurate conclusions.

Attention to Detail: Meticulous attention to detail to ensure that no piece of evidence or information is overlooked.

Communication Skills: Excellent verbal and written communication skills for interviewing witnesses, writing reports, and presenting findings.

Problem-Solving Skills: Ability to think creatively and solve problems efficiently under pressure.

Technical Proficiency: Familiarity with investigative tools and technologies, such as data analysis software, surveillance equipment, and information management systems.

Research Skills: Strong research skills to gather and verify information from various sources

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Working Arrangement