{"id":3535075,"url":"https://alion.io/job/manulife-vp-operational-risk-oversight","title":"VP, Operational Risk Oversight","company":{"id":6650,"name":"Manulife","domain":"manulife.com","url":"https://alion.io/company/manulife","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":90,"open_postings":88,"ghost_share":0.023,"stale_share":0.25,"repost_share":0.159,"time_to_fill_p50_days":28,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13000,"max_usd":33000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2950},"experience_years_min":12,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":true}],"status":"live","first_seen_at":"2026-10-30T17:20:11Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-03T15:32:12Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Position Responsibilities:\nDelivering information risk expertise and advice to the business users enabling them to manage their Resilience & Crisis response risks efficiently and effectively.\nManaging the Resilience & Crisis risk team and function with direct reports in multiple locations with responsibility for all staffing decisions related to this team.\nAdjusting and setting risk commitments within the team. In a changing environment, constantly reviewing and balancing the team’s business-as-usual commitments with short-term/immediate priorities and long-term strategic initiatives. Completing short-term planning and creating long-term strategy that will mature information risk capabilities ensuring the practices keep pace with both internal drivers (company strategy and goals) and external drivers (technology, regulations, threats, vulnerabilities, etc.).\nFostering and maintaining a talent pipeline to ensure staff openings and hiring are managed proactively; devising training paths and development plans to ensure skills within the team are fostered and strengthened to meet both the current and anticipated demand; maintaining and if appropriate attaining new certifications. Anticipating the needs of skills, knowledge, and tools for their team.\nBeing responsible and accountable for team budget and spending. \nStaying abreast of new regulations, laws, and requirements for relevant risks across jurisdictions and overseeing compliance with same as required. Ensuring staff are properly trained and keep current with information risk and resilience developments, and technology (both in use at Manulife and across the industry).\nInteracting with and cooperating with information risk teams globally ensuring uniform processes and compliance with Global Information Risk Management processes, procedures, policies, standards, templates, and guidelines.\nMaintaining and fostering enduring relationships with internal customers namely:Executives and other staff within business lines\nproject managers, developers, and others.\nExecutives and peers within the wider Information Risk Management community executives and others within other second- and third-line of defense teams (Audit Services, Operational Risk, Compliance, Investigative Services, Enterprise Risk, etc.)\n\nLeading the Global ORM function and supporting the Head of Technology, Operational and AI Risk in overseeing operational risk across the Company\nLeading the implementation of the Company's enterprise-level ORM program and ensuring the program adds value to the organization and is aligned with regulatory expectations and industry practices.\nResponsible for driving operational risk transformation towards an effective and efficient integrated model with overall operations. Reimagine and lead with a strategic lens.\nDrive and implement strategic and global operational initiatives to support business goals\nLead talent transformation to attract and retain highly skilled individuals\nEnsuring core program elements are appropriately designed and implemented including the following:\nCompany's ORM Framework document and Operational Risk Policy and Standards.\nRisk Appetite for Operational Risk.\nRisk and Control Assessment program.\nOperational incident data collection database and related processes.\nORM scenario and stress testing program\nEvaluating operational risk on significant projects/programs, new/revised products, and M&A transactions.\nKey risk indicator tracking;\nOperational risk reporting including quarterly dashboard.\nLeading the development and implementation of ORM supporting technology (i.e. Archer\n\nResponsible for communication and reporting requirements related to the ORM Program including the following:Supporting the Operational Risk Committee to facilitate its effective operation and oversight of enterprise level operational risk.\nActing as the key point of contact for discussions with Manulife's primary regulator (OSFI)and other regulators as appropriate.\n\nAct as an ambassador for the ORM program across the Company. Ensuring appropriate communication of the program's benefit and requirements to generate the required organizational support\nCollaborating with other global functional groups to ensure other specific operational risk programs are integrated into the ORM program\nKeeping abreast of industry developments, best practices and trends in ORM. This includes monitoring international developments as they pertain to operational risk and future requirements that may be established by OSFI, or other regulators\nNeed to collaborate extensively with other Global functions and segments to enhance and implement the ORM program\nEffectively communicate requirements and value proposition to build and maintain support.\nRequired Qualifications:\nA minimum of 12-15 years with focus on Business Resiliency, Crisis management and ORM principles, processes and deliverables within a large enterprise.\nPossess extensive operations and business experience in a dynamic, complex, and demanding corporate environment where challenges are addressed on a large, global scale\nHave a successful track record of transforming business models within a large-scale multinational corporation, culminating in an outstanding track record of global execution and delivery.\nHigh ability to collaborate with functions and segments globally to develop impactful solutions.\nDesirable to have technical expertise in operational risk and controls, and continued process improvements / change management.\nStrong communication, influence skills and analysis skills. Ability to communicate risk management practices to a wide range of internal and external stakeholders.\nPossess uncompromising ethics, unwavering integrity and understanding of risk.\nHave a team-oriented outlook, inspiring collaboration and building bridges between cross-functional teams.\nAdvanced critical-thinking skills and the ability to passionately but diplomatically question assumptions and look for the less obvious answer. Ability to leverage data and analytics to improve business outcomes.\nExpertise in best practices of various aspects of information risk management and prior experience as a leader in Information Risk. \nKnowledge of the regulatory environments in Canada and the US.\nPreferred Qualifications:\nStrong leadership, communication, consulting, decision-making and influencing skills.\nSuperior presentation and facilitation skills to all levels and audiences.\nAbility to develop and maintain strong relationships.\nStrong team player (collaborative).\nProblem solving, innovative and strategic thinker.\nEmpowers others.\nInfluences others to think strategically.\nSolid knowledge and understanding of the industry, strategic direction of the Company and operational challenges.\nStrong time management and organizational skills to manage multiple tasks and changing priorities.\nAbility to work effectively in a matrix organization and influence across organizational lines.\nClear, broad, transparent, effective and inclusive communication; able to present information to executive management as well board members in simple, logical business terms.\nPassion, tenacity, conviction and courage in leadership and decision making.\nAgent of change - challenging status quo and being bold with strong managerial courage.\nHave a global mindset, customer empathy and desire to achieve excellence.\nStrong leadership - ability to lead self and others\nSuperior relationship management skills, with experience in effectively addressing and resolving conflict without impacting relationships.\nAbility to influence internal and external stakeholders to achieve results that will have a significant business impact\nStrategic and innovative problem solving.\nWhen you join our team:\nWe’ll empower you to learn and grow the career you want.\nWe’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.\nAs part of our global team, we’ll support you in shaping the future you want to see.\nThe role being advertised is an existing vacancy.\nAbout Manulife and John Hancock\nManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.\nManulife is an Equal Opportunity Employer\nAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.\nIt is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .\nWorking Arrangement\nHybridSalary & Benefits\nEmployees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact  for the salary range for your location.\nManulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact  for more information about U.S.-specific paid time off provisions.\nWe use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.","description_format":"text","description_chars":11211,"description_truncated":false,"requirements":{"experience_years_min":12,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Insurance coverage","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Asset Management & Funds","Health Insurance & Benefits","Life Insurance & Annuities"],"lifecycle":[{"event":"open","at":"2026-10-30T17:20:11Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":28,"reasons":["conf:1","velocity","win:early","comp:brand"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/manulife-vp-operational-risk-oversight","json_url":"https://alion.io/job/manulife-vp-operational-risk-oversight.json","meta":{"generated_at":"2026-11-03T20:53:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3763,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6650},"rest":"https://alion.io/mcp/rest/get_company?id=6650"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmanulife-vp-operational-risk-oversight"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmanulife-vp-operational-risk-oversight"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmanulife-vp-operational-risk-oversight"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/manulife-vp-operational-risk-oversight\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmanulife-vp-operational-risk-oversight"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3535075}},{"tool":"search_jobs","arguments":{"company":"manulife.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3535075},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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