{"id":3531739,"url":"https://alion.io/job/manychat-social-community-manager","title":"Social Community Manager","company":{"id":1756687,"name":"Manychat","domain":"manychat.com","url":"https://alion.io/company/manychat-com","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Communications","role_family":"Communications","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Austin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":62000,"max_usd":168000,"period":"year","method":"role_country_seniority_unknown","sample_n":2428},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Claude","optional":false},{"name":"Instagram","optional":false},{"name":"OpenAI","optional":false},{"name":"WhatsApp","optional":true}],"status":"live","first_seen_at":"2026-10-30T16:14:56Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-14T20:06:34Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"WHO WE ARE\nCreating content that resonates is great - turning that attention into growth is even better. That's what Manychat does.\nOur AI-powered automations help creators and brands engage with audiences across Instagram, Messenger, WhatsApp, and TikTok - at the right moment, with the right message, minus the manual work.\nWe're 400+ people across three continents behind the leading platform for conversational growth, with AI skills shaping how we build, how we work, and how we grow.\nWHO WE'RE LOOKING FOR\nSomeone asks a question, shares a complaint, or makes a joke about Manychat. Who gets to answer first? You.\nAs our Social Community Manager, you’ll be the human voice of Manychat on social. You'll talk with our community every day, answer questions about the platform, and notice what people say about us. You'll also help us find new ways to connect with them.\nYou don’t need to know our product yet. We’ll teach you. What matters is that you’re calm and respectful with people, curious about what makes an audience care, and eager to learn. This is an early-career role, based in Austin, Texas, with three days a week in the office.\nYOUR FUTURE TEAMMATES\nMeet the Marketing team:\nWe're the voice of Manychat. A voice that's loud, creative, opinionated, and weird in the best possible way. We combine passion, data, and storytelling to cut through the noise and fuel mad growth.\nWHAT YOU'LL DO\nPost and engage with content on Manychat's social channels, and take over posting and engagement for our social team's content as you grow into the role.\n\nTalk with our community by replying to comments and DMs, and building real relationships with our audience.\n\nAnswer platform questions from creators and customers, and pass what you can't solve to the right team.\n\nListen to social conversations to gather sentiment, spot trends, and find opportunities for us to join in.\n\nFlag negative sentiment to our brand health team quickly.\n\nHelp our content travel by supporting podcast distribution and reposting content on channels where Manychat isn't posting yet.\n\nShare what you learn with the Head of Social and the wider team, including analytics and listening insights.\n\nGrow into more over time: managing the content calendar and bringing your own ideas to the team.\n\nTO SHINE IN THIS ROLE\nYou'll need:\nA calm, respectful tone when replying to people, including when they have a problem or a complaint.\n\nClear writing that sounds like a real person.\n\nA good feel for how people use social platforms, like Instagram and TikTok.\n\nEagerness to learn Manychat and our product. The first few weeks are for learning, and we'll help.\n\nGood organization, so nothing gets missed across several channels.\n\nIt would be great if you have:\nExperience in social media or community management. A recent graduate with a social media internship is welcome to apply.\n\nAn eye for trends and ideas that could get people engaged.\n\nA thoughtful approach to analytics and social listening.\n\nComfort on camera (a bonus, not a requirement).\n\nWHAT WE OFFER\nWe care deeply about your growth, well-being, and comfort:\nProfessional development budget for conference tickets, online courses, and other relevant resources to help you grow.\n\nComprehensive medical, dental, and vision coverage for you and your dependents.\n\nHybrid work and generous, flexible time off - planned with your team, not rationed by a rigid quota.\n\nIn-office perks, including free meals and snacks.\n\nCompany-funded sport activities, annual offsites and team-building events.\n\nAI isn't a perk here - it's how we work. Claude, OpenAI, and more are on by default from day one, and we back teams in adopting whatever makes them faster.\n\nManychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.\nThis commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. 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