{"id":3541458,"url":"https://alion.io/job/mapbox-techincal-support-engineer-i","title":"Techincal Support Engineer I","company":{"id":2511,"name":"Mapbox","domain":"mapbox.com","url":"https://alion.io/company/mapbox","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":79,"open_postings":29,"ghost_share":0.241,"stale_share":0,"repost_share":0.069,"time_to_fill_p50_days":73,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":25000,"max_usd":53000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":16},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GitHub","optional":false},{"name":"Jira","optional":false},{"name":"Slack","optional":false}],"status":"live","first_seen_at":"2026-10-30T19:09:28Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-05T16:46:35Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":5},"description":"Mapbox is the leading real-time location platform for a new generation of location-aware businesses. Mapbox is the only platform that equips organizations with the full set of tools to power the navigation of people, packages, and vehicles everywhere. More than 4 million registered developers have chosen Mapbox because of the platform’s flexibility, security and privacy compliance. Organizations use Mapbox applications, data, SDKs and APIs to create customized and immersive experiences that delight their customers.\nWhat We Do\nOur Support Team is composed of a diverse group of professionals such as developers, designers, and data specialists. Our team’s experience allows us to be knowledgeable about every aspect of the Mapbox stack, enabling us to provide exceptional support to our customers.\nWe publish comprehensive documentation and provide direct email support to ensure that our users have the resources they need to succeed.\nMoreover, we are committed to identifying cross-team root issues, advocating for targeted improvements to our products and documentation, and helping our customers grow with Mapbox.\nWhat You'll Do\nBreak down complex customer questions into manageable pieces and find solutions in the Mapbox stack. Communicate those solutions through concise and friendly responses\n\nProvide excellent customer service, manage incoming customer issues, and collaborate with internal teams to ensure customer needs are met or exceeded\n\nAnalyze user feedback and translate it into actionable next steps for our service teams and product engineers\n\nTake on proactive projects to address customer trends and advocate their needs in cross-team communication and projects lead\n\nRegularly analyze ticket data to identify patterns and trends, lead cross-team communication and common tasks to improve customer experience\n\nIndependently lead initiatives aimed at improving customer experience and reducing the volume of support tickets\n\nDevelop and implement standards and best practices into existing processes\n\nParticipate in on-call rotation with the support team to ensure 24/7 availability for our customers\n\nUse excellent written and oral communication skills to clearly articulate solutions to customers and service teams\n\nWhat We Believe are Important Traits for This Role\n2-4 years experience\n\nExcellent written communication skills to clearly articulate technical solutions to customers\n\nExemplary written and oral communication (B1+) and writing skills in English\n\nBroad range of complex technical and analytics skills and tools to reach customer needs (e.g., API’s, Debugging Tools etc.)\n\nCreate examples that demonstrate the best technical solution to customers\n\nStrong debugging skills to troubleshoot and solve customer issues\n\nAbility to prioritize and escalate issues appropriately and effectively\n\nCustomer engagement skills to provide friendly and effective support\n\nFamiliarity with GitHub, Slack, and Jira\n\nPreferred Qualifications\nKnowledge of Support ticketing solutions such as Zendesk and Jira Experience working with engineering and product teams\n\nFamiliarity with geospatial tools and data such as (GeoJSON, Kepler.gl, OSM etc.)\n\nExperience in cross team collaboration and organized activities (work with engineers)\n\nExperience with Mapbox services and their toolchains possibilities\n\nBe able to work both independently and with the team, solving increasingly complex problems\n\nWhat We Value\nIn addition to our core values, which are not unique to this position and are necessary for Mapbox leaders:\nWe value high-performing creative individuals who dig into problems and opportunities.\n\nWe believe in individuals being their whole selves at work. We commit to this through supportive health care, parental leave, flexibility for the things that come up in life, and innovating on how we think about supporting our people.\n\nWe emphasize an environment of teaching and learning to equip employees with the tools needed to be successful in their function and the company.\n\nWe strongly believe in the value of growing a diverse team and encourage people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply.\n\nHow We Support You\nHybrid/Remote Options: Enjoy flexibility to work comfortably from home or periodically from an office where applicable.\n\nCountry-Specific Care & Coverage: Private health, dental, and income protection plans tailored to elevate your regional statutory benefits.\n\nFamily-First Support: Family care, maternity and paternity leave policies to support your growing family.\n\nLifestyle Spending Account: Contributions to support your health, wellness, and personal growth\n\nBalance & Brainpower: Mental health support for you and your dependents.\n\nRest & Recharge: Paid time away, company holidays, and generous absence policies.\n\nTime Off to Give Back: Dedicated paid volunteering time in addition to your standard PTO.\n\nOur annual compensation for this role ranges from $30,400 - $45,600 (salaries are in USD). Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role).\nBy applying for this position, you acknowledge that you have received the Mapbox Non-US Privacy Notice for applicants, which is linked here. Completing this application requires you to provide personal data, such as your name and contact information, which is mandatory for Mapbox to process your application.\nWe are committed to a fair and equitable hiring process. 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