{"id":2328065,"url":"https://alion.io/job/mapon-holistic-account-manager-vantaa-finland","title":"Holistic Account Manager | Vantaa, Finland","company":{"id":4644,"name":"Mapon","domain":"mapon.com","url":"https://alion.io/company/mapon","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Vantaa, Finland"],"countries":["FI"],"hiring_countries":["FI"],"hiring_countries_total":1,"salary":{"min":1500,"max":2000,"currency":"EUR","period":"month","gross":true,"usd_annual":26892},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ChatGPT","optional":false}],"status":"live","first_seen_at":"2026-10-07T10:44:38Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-21T04:35:27Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Build the next version of Mapon\nMapon builds B2B SaaS for companies whose work happens in the physical world. Our platform helps businesses manage vehicles, drivers, and equipment, improve road safety, reduce costs, automate daily operations, and comply with complex transport regulations.\nWe started in Riga in 2006. Today, more than 35,000 clients use Mapon, with over 400,000 connected devices on the platform. We have 200+ colleagues across Europe and a network of 150+ partners worldwide. In 2025, Mapon grew revenue by 22.8% to 24.2 million EUR while remaining profitable. We have completed eight acquisitions and intend to keep growing organically and through M&A.\nWe’re now looking for an Account Manager in Finland to help our existing customers get more value from Mapon and grow our business with them. Account Management is a core growth function for us.\nYour mission\nRetain and grow a portfolio of existing customers by helping them achieve better results with Mapon.\nYou’ll own the commercial relationship with your customers: understanding their needs, building trust, identifying opportunities, and turning those opportunities into recurring revenue.\nThis role gives you clear responsibility for your portfolio and room to influence how we develop account management. We’ll teach you the product and the industry. You bring relationship skills, structure, and commercial drive.\nThe challenges you’ll tackle\nOur customers operate across transport, logistics, construction, delivery, and other industries. They have different priorities, fleet sizes, and levels of experience with our products.\nSome need help making better use of what they already have. Others could benefit from additional solutions or wider adoption across their business. Some may be at risk of leaving before they tell us anything is wrong.\nYour challenge is to understand those differences and focus your effort where it matters most. You’ll need to balance customer needs, retention risks, and growth opportunities across your portfolio.\nYou’ll also work across internal teams to make sure customer commitments turn into action.\nWhat you’ll own and do\nYou’ll own customer relationships, retention, and recurring revenue growth across your assigned portfolio.\nDevelop account plans. Understand customer’s operations, priorities, decision-makers, and opportunities for growth.\nGrow existing accounts. Identify and close upsell and cross-sell opportunities that address real customer needs.\nBuild adoption and value. Guide onboarding and help customers use the Mapon capabilities that matter to their business.\nManage retention risks. Recognise declining engagement, unresolved issues, or changing requirements early, and coordinate a clear response.\nPrepare for renewals. Keep commercial conversations moving, contribute to renewal planning, and negotiate with long-term value in mind.\nMaintain a reliable view of your portfolio. Use CRM and product usage data to prioritise work, track opportunities, and forecast results.\nCoordinate internally. Work with Growth, Product, Support, Technicians, and Finance to resolve issues and deliver on commitments.\nRepresent the customer internally. Share useful feedback, surface customer stories, and identify opportunities for referrals.\nWhat success looks like\nCustomers understand the value they get from Mapon and use the solutions relevant to their needs.\nYour portfolio’s recurring revenue grows through expansion while losses from cancellations and reduced spending are kept under control.\nCustomer risks are identified early, with clear actions and follow-through.\nYour growth opportunities and forecasts are grounded in real customer conversations.\nCustomers experience a coordinated team that delivers on its commitments.\nYou contribute practical improvements to how Mapon manages and grows existing accounts.\nWhat we’re looking for\nYou’re likely to be a strong fit if you have:\nExperience in B2B account management, sales, or customer success, with examples of retaining customers and growing existing accounts.\nConfidence in upselling, cross-selling, negotiation, and commercial conversations.\nThe ability to understand a customer’s business and connect their needs with relevant solutions.\nExperience managing a varied customer portfolio and deciding where to spend your time.\nComfort working with CRM and customer data to guide decisions.\nFluency in Finnish and strong English skills, both spoken and written, and the ability to build trust with customers and colleagues.\nSaaS or subscription business experience is useful. So is a background in telematics, fleet management, logistics, mobility, or IoT. Neither is required-we’re ready to help you learn the industry and our products.\nHow you operate\nYou take ownership. You follow through on commitments and keep people informed.\nYou are commercially curious. You want to understand how customers work, what they value, and where growth can come from.\nYou act early. You reach out before a renewal becomes urgent or a customer issue escalates.\nYou prioritise deliberately. You focus on the conversations and actions most likely to improve customer outcomes and portfolio performance.\nYou communicate honestly. You raise difficult issues, set realistic expectations, and address problems directly.\nYou work across teams. You involve the right specialists and stay accountable for moving things forward.\nCompensation\nWe offer a base salary of €4,000 gross per month, plus uncapped performance-based commission.\nBased on existing team performance, €1,500-€2,000 gross per month in commission is an indicative benchmark, bringing combined monthly earnings to approximately €5,500-€6,000 gross. Actual commission depends on results and is not guaranteed. Stronger performance can take your earnings beyond this range. We’ll explain the commission structure, performance measures, and payment schedule during the recruitment process.\nAdditionally we offer:\nJoin an international team of 200+ colleagues with global reach and local soul.\nFlexible hybrid work setup - you’ll be based at our Helsinki office, with the option to work remotely one or two days per week. We’ll agree on either three office days and two remote days, or four office days and one remote day.\nSocial events, teambuilding events, and a supportive work culture.\nAccess to AI tools and paid plans, such as ChatGPT, Gemini, and others if needed, to support your daily work and productivity;\nLaptop, accessories, and everything you need.\nExtra day off on your birthday.\nAnnual training budget.\nFree gym at the office\nFlexible hours to enjoy life outside work.\nWellness days- take time off when you’re not feeling well, without the need for a sick leave certificate;\nReferral bonus - receive a reward when you refer a candidate who successfully joins our team.\nMentor bonus - onboarding mentors receive an additional salary bonus when their new colleague reaches the two-month milestone.\nJoin a friendly, supportive team where you'll thrive, with a well-planned onboarding process starting from day one to ensure your success.\nHiring process\n CV review - Your application will be reviewed by HR and the Hiring Manager (Head of HAM and Partnerships).\n Pre-recorded interview (Testlify) - Selected candidates will be invited to complete a pre-recorded interview via Testlify (in video format) to answer questions and test language knowledge, allowing you to answer at a time that suits you best.\n Online interview - interview with the Hiring Manager and HR (up to 60min).\nBackground check - References from previous employers.\nIf you enjoy building long-term customer relationships and taking responsibility for their commercial growth, we’d like to hear from you.\nThis is your chance to be part of something meaningful, grow your skills, and make your mark in a dynamic and future-focused company. Apply now and let’s shape the future of telematics - together.\n*We provide detailed feedback on interview performance and/or the technical task only to candidates who have reached the final stage of the selection process. \nMapon Finland, OY (reg.no. 23915465)","description_format":"text","description_chars":8110,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Finnish","level":"Advanced (C1)","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Growth opportunities","Hybrid work"],"hiring_locations":[{"name":"Finland","iso":"FI","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Fleet Management"],"lifecycle":[{"event":"open","at":"2026-10-12T08:04:53Z"}],"visa":[],"liveness":{"score":73,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.812,"p_room":0.9,"age_days":13,"expected_fill_days":35,"reasons":["conf:1","win:mid"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":26892,"is_top_pay":false},"html_url":"https://alion.io/job/mapon-holistic-account-manager-vantaa-finland","json_url":"https://alion.io/job/mapon-holistic-account-manager-vantaa-finland.json","meta":{"generated_at":"2026-10-21T06:38:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9469,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4644},"rest":"https://alion.io/mcp/rest/get_company?id=4644"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmapon-holistic-account-manager-vantaa-finland"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmapon-holistic-account-manager-vantaa-finland"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmapon-holistic-account-manager-vantaa-finland"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mapon-holistic-account-manager-vantaa-finland\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmapon-holistic-account-manager-vantaa-finland"}]}