{"id":4047391,"url":"https://alion.io/job/mapon-holistic-accounts-manager-aarhus-denmark","title":"Holistic Accounts Manager | Aarhus, Denmark","company":{"id":4644,"name":"Mapon","domain":"mapon.com","url":"https://alion.io/company/mapon","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Finance","role_family":"Finance","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Aarhus, Denmark"],"countries":["DK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ChatGPT","optional":false},{"name":"Claude","optional":false}],"status":"live","first_seen_at":"2026-11-10T20:34:46Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-12T19:37:54Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Build the next version of Mapon\nMapon builds B2B SaaS for companies whose work happens in the physical world. Our platform helps businesses manage vehicles, drivers, and equipment, improve road safety, reduce costs, automate daily operations, and comply with complex transport regulations.\nWe started in Riga in 2006. Today, more than 35,000 clients use Mapon, with over 400,000 connected devices on the platform. We have 200+ colleagues across Europe and a network of 150+ partners worldwide. In 2025, Mapon grew revenue by 22.8% to 24.2 million EUR while remaining profitable. We have completed eight acquisitions and intend to keep growing organically and through M&A.\nWe’re looking for an Account Manager in Denmark to grow sales within a portfolio of 200+ existing customer accounts. Your primary focus will be identifying and closing upsell and cross-sell opportunities. Account Management is a core growth function for us.\nYour mission\nThis is a sales role focused on existing customers. You’ll grow your portfolio’s recurring revenue by selling additional solutions and expanding customers’ use of Mapon. Retaining customers and managing commercial relationships are also part of your responsibility.\nYou’ll use CRM, revenue and product usage data to decide which customers to contact and where to invest your time. You’ll lead commercial conversations and turn customer needs into sales opportunities.\nManaging 200+ accounts requires structure and deliberate prioritisation. You’ll combine focused work with high-potential customers with regular outreach and follow-up across the wider portfolio.\nWe’ll teach you the product and the industry. You bring commercial drive, relationship skills and a disciplined approach to managing your work.\nThe challenges you’ll tackle\nOur customers operate across transport, logistics, construction, delivery, and other industries. They have different priorities, fleet sizes, and levels of experience with our products.\nSome need help making better use of what they already have. Others could benefit from additional solutions or wider adoption across their business. Some may be at risk of leaving before they tell us anything is wrong.\nYour challenge is to understand those differences and focus your effort where it matters most. You’ll need to balance customer needs, retention risks, and growth opportunities across your portfolio.\nYou’ll also work across internal teams to make sure customer commitments turn into action.\nWhat you’ll own and do\nYou’ll own customer relationships, retention, and recurring revenue growth across your assigned portfolio.\nPrioritise and manage your portfolio. Use customer data to plan outreach across 200+ accounts and focus effort where the commercial impact is greatest. Develop detailed account plans for selected high-value or high-potential customers.\nOwn the sales process within your portfolio. Proactively identify customer needs and recommend relevant solutions. Prepare offers, negotiate and close upsell and cross-sell opportunities.\nBuild a pipeline from existing customers. Turn customer conversations and data into qualified opportunities. Maintain clear next steps and follow through until a decision is made.\nBuild adoption and value. Help customers understand the business value of relevant Mapon solutions and identify opportunities for wider use.\nManage retention risks. Recognise declining engagement, unresolved issues or changing requirements early. Lead the commercial response and involve the right team when specialist help is needed.\nPrepare for renewals. Start commercial conversations early, contribute to renewal planning and negotiate with long-term value in mind.\nMaintain a reliable view of your portfolio. Keep CRM records and opportunities current. Use customer and product usage data to prioritise work and forecast results.\nCoordinate internally. Work with Growth, Product, Support, Technicians and Finance to move sales opportunities forward and deliver on customer commitments. Keep ownership of commercial next steps while specialists handle their areas.\nRepresent the customer internally. Share useful feedback, surface customer stories and identify opportunities for referrals.\nYou own the commercial relationship and sales opportunities. Our Support team handles technical questions and troubleshooting directly with customers.\nYour focus is proactive sales, renewals and retention. You are not expected to serve as the technical help desk for your portfolio.\nWhen a technical issue puts a customer relationship or sale at risk, you work with Support on the customer impact and commercial next steps. Support owns the technical investigation and resolution.\nWhat success looks like\nYour portfolio’s recurring revenue grows through upsell and cross-sell while losses from cancellations and reduced spending are kept under control.\nYou build and close a healthy pipeline of opportunities within your existing customer base.\nYou maintain consistent outreach and follow-up across your portfolio. More time goes to the strongest growth opportunities and material retention risks.\nCustomer risks are identified early, with clear actions and follow-through.\nYour opportunities and forecasts are grounded in customer conversations and reliable CRM data.\nCustomers understand the value of the solutions they buy and know where to get technical support.\nYou contribute practical improvements to how Mapon manages and grows existing accounts.\nWhat we’re looking for\nYou’re likely to be a strong fit if you have:\nExperience in B2B account management, sales or customer success, with clear examples of closing sales and growing revenue from existing customers.\nConfidence in proactive outreach, upselling, cross-selling and negotiation.\nThe ability to understand a customer’s business and connect their needs with relevant solutions.\nExperience managing a large customer portfolio through segmentation, structured outreach and disciplined follow-up.\nExperience using CRM and customer data to prioritise sales opportunities and identify retention risks.\nClear communication and the ability to build trust with customers and colleagues.\nSaaS or subscription business experience is useful. So is a background in telematics, fleet management, logistics, mobility, or IoT. Neither is required-we’re ready to help you learn the industry and our products.\nHow you operate\nYou take ownership. You follow through on commitments and keep people informed.\nYou are commercially curious. You want to understand how customers work, what they value and where growth can come from.\nYou initiate sales conversations. You actively create opportunities within your portfolio and are comfortable asking for the business.\nYou act early. You reach out before a renewal becomes urgent or a customer issue escalates.\nYou prioritise deliberately. You use data and commercial judgement to decide where your time will have the greatest impact.\nYou communicate honestly. You raise difficult issues, set realistic expectations and address problems directly.\nYou work across teams. You involve the right specialists and stay accountable for commercial progress.\nCompensation\nA competitive, stable base salary plus an uncapped performance bonus. Every bit of new monthly recurring revenue you close through upselling and cross-selling flows straight into your bonus, so your earnings grow with your results. There’s no ceiling.\nWe’ll walk you through the full bonus structure, targets and payout schedule during the recruitment process.\nAdditionally we offer:\nJoin an international team of 200+ colleagues with global reach and local soul.\nPartly subsided lunch at the office.\nHybrid work setup - work from home or in a cozy office in Galten (mainly work is organized from the office).\nAccess to paid AI tools such as Claude, ChatGPT, Gemini and others when useful for your work.\nSocial events, team buildings, and a supportive work culture.\nLaptop, accessories, and everything you need.\nExtra day off on your birthday.\nAnnual training budget.\nFlexible hours to enjoy life outside work.\nHealth Days- take time off when you’re not feeling well, without the need for a sick leave certificate;\nReferral bonus - receive a reward when you refer a candidate who successfully joins our team;\nJoin a friendly, supportive team where you'll thrive, with a well-planned onboarding process starting from day one to ensure your success.\nHiring process\nCV review - Your application will be reviewed by HR and the Hiring Manager (Head of Holistic Accounts Management).\nPre-recorded interview (Testlify) - Selected candidates will be invited to complete a pre-recorded interview via Testlify (in video format) to answer questions and test language knowledge, allowing you to answer at a time that suits you best.\nOnline interview - interview with the Hiring Manager and HR (up to 60min).\nBackground check - References from previous employers.\nIf you enjoy building long-term customer relationships and taking responsibility for their commercial growth, we’d like to hear from you.\nThis is your chance to be part of something meaningful, grow your skills, and make your mark in a dynamic and future-focused company. Apply now and let’s shape the future of telematics - together.\n*We provide detailed feedback on interview performance and/or the technical task only to candidates who have reached the final stage of the selection process.\nMapon Denmark ApS (Reg. no. 38434640)","description_format":"text","description_chars":9438,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities","Hybrid work"],"hiring_locations":[{"name":"Denmark","iso":"DK","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Fleet Management","IoT Platforms & Solutions"],"lifecycle":[{"event":"open","at":"2026-11-11T00:32:12Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":31,"reasons":["conf:3","win:early"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/mapon-holistic-accounts-manager-aarhus-denmark","json_url":"https://alion.io/job/mapon-holistic-accounts-manager-aarhus-denmark.json","meta":{"generated_at":"2026-11-12T23:47:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":50235,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4644},"rest":"https://alion.io/mcp/rest/get_company?id=4644"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmapon-holistic-accounts-manager-aarhus-denmark"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmapon-holistic-accounts-manager-aarhus-denmark"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmapon-holistic-accounts-manager-aarhus-denmark"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mapon-holistic-accounts-manager-aarhus-denmark\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmapon-holistic-accounts-manager-aarhus-denmark"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4047391}},{"tool":"search_jobs","arguments":{"company":"mapon.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4047391},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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