{"id":3768084,"url":"https://alion.io/job/marathon-health-scheduling-coordinator","title":"Scheduling Coordinator","company":{"id":2628314,"name":"Marathon Health","domain":"marathon.health","url":"https://alion.io/company/marathon-5","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":14,"ghost_share":0,"stale_share":0.857,"repost_share":0.071,"time_to_fill_p50_days":33,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":19,"max":25,"currency":"USD","period":"hour","gross":null,"usd_annual":50000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"SharePoint","optional":false}],"status":"closed","first_seen_at":"2026-11-04T20:44:38Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-07T01:20:28Z","board_verified":false,"closed_at":"2026-11-07T01:20:28Z","days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"Marathon Health is a leading advanced primary care provider, partnering with employer and union plan sponsors to improve health for millions of Americans. With nationwide onsite, nearsite, and network health centers, and virtual primary care, Marathon delivers a value-based model that enhances the healthcare experience for members and providers, while driving meaningful cost savings for plan sponsors. Marathon is proud to be certified as a Great Place to Work®, reflecting the company's commitment to building an inclusive, high-trust culture where all employees can thrive. Learn more at marathon.health\nABOUT THE JOB\nThe Scheduling Coordinator delivers exceptional customer service in a call center environment by managing patient communications, scheduling, and providing basic technical support. This role involves addressing inquiries professionally, managing conflict effectively, building rapport, and accurately documenting patient records. Additionally, the Scheduling Coordinator supports wellness and incentive programs, monitors feedback to escalate concerns for resolution and collaborates with the Patient Support Team to integrate customer service into operations while assisting with other tasks as needed to ensure team success and promote Marathon Health’s mission of improving patient care.\nESSENTIAL DUTIES & RESPONSIBILITIES\nChampion exceptional customer service while serving as a collaborative Marathon Health teammate\nManage incoming patient communications in a call center environment, including phone calls and written inquiries\nSchedule acute, preventive, and other services using Salesforce and/or EMR (Athena), while triaging requests appropriately\nProvide basic technical support, including password resets, patient portal registration, and navigation assistance\nRespond to patient inquiries in a professional, timely, and courteous manner, managing conflict effectively and building rapport\nAccurately document, update, and maintain patient records across relevant systems\nSupport patient wellness and incentive programs through data entry, guidance, and updates in the Marathon Health portal\nMonitor client and patient feedback, escalating concerns to the appropriate department for resolution\nCollaborate with the Patient Support Team to integrate customer service seamlessly into clinical and non-clinical operations\nPerform additional duties as needed to support the Patient Support Team\nQUALIFICATIONS\nBachelor’s Degree and a minimum of one (1) year customer service experience in a call center environment preferred or equivalent combination of education and experience. A minimum of one (1) year of healthcare or insurance industry experience is preferred.\nDESIRED ATTRIBUTES\nProfessionalism and CommunicationExcellent verbal and written communication skills.\nPleasant, patient, and composed demeanor with the ability to remain calm under pressure and handle complaints or conflict positively and effectively.\n\nProblem-Solving and Critical ThinkingStrong problem-solving, critical thinking, and attention to detail.\nSolution-oriented approach to negative situations and ability to provide excellent customer care.\n\nOrganizational and Task ManagementAbility to manage tasks and projects with time-sensitive deadlines.\nGood organizational skills and self-motivation to work independently or collaboratively as part of a team.\n\n Technical ProficiencyProficiency with computers, strong typing skills, and experience with Microsoft Office tools (Word, Excel, PowerPoint, Teams, SharePoint, etc.).\nAbility to adapt quickly to new tools and technologies.\n\nCustomer Service and ConfidentialityKnowledge of customer service best practices and ability to maintain confidentiality in all interactions.\n\nPay Range: $19.00-25.00/hr\nThe actual offer may vary dependent upon geographic location and the candidate’s years of experience and/or skill level.\nWe are accepting applications for this position until a candidate has been selected. 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