{"id":327194,"url":"https://alion.io/job/marathon-talent-customer-succes-manager-enterprise","title":"Customer Succes Manager - Enterprise","company":{"id":9282,"name":"Marathon Talent","domain":"marathontalent.co","url":"https://alion.io/company/marathon-talent","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bogotá, Colombia","Buenos Aires, Argentina"],"countries":["CO","AR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-04T00:00:00Z","employer_posted_date":"2026-09-04","last_verified_at":"2026-10-30T02:10:27Z","board_verified":true,"closed_at":null,"days_open":56,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":56},"description":"We are looking for a Customer Success Manager (Enterprise) for the NOLA region. We combine AI and No-Code technology to automate complex financial reconciliations and provide full control over payment operations for more than 160 leading companies in 50+ countries.\nOwn the end-to-end customer journey for a portfolio of enterprise accounts.\nBuild and maintain relationships with key stakeholders, including senior decision makers.\nDrive structured governance: cadence, agendas, follow-ups, escalation paths, and accountability.\nTranslate product usage and operational data into business-impact conversations (ROI, savings, operational efficiency).\nIdentify expansion opportunities and partner with revenue leaders to execute land-and-expand motions.\nDetect and mitigate risk early through health indicators, adoption signals, and stakeholder engagement.\nCoordinate internal teams (Product, Implementation, Support, Revenue) to unblock customer outcomes.\nMaintain accurate account context and activity tracking in CRM and internal tooling.\nRequirements\nStrong commercial acumen, with a clear understanding of renewals, contract value, and expansion strategy - comfortable connecting customer outcomes to revenue impact.\nDemonstrated executive presence, able to lead structured, outcome-driven conversations with senior stakeholders and challenge constructively when needed.\nAnalytical and data-driven mindset, capable of interpreting product usage signals and translating them into actionable account strategies and ROI narratives.\nHigh operational discipline, with structured governance, rigorous documentation, and consistent CRM hygiene that drives renewal predictability.\nProven ability to multi-thread relationships and proactively mitigate risk well ahead of renewal cycles.\nComfortable operating in evolving environments, able to create clarity, structure, and forward momentum with minimal supervision.","description_format":"text","description_chars":1910,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Recruiting & Staffing","IT Staffing & Staff Augmentation"],"lifecycle":[{"event":"open","at":"2026-09-05T17:00:46Z"}],"visa":[],"liveness":{"score":33,"band":"fade","label":"Fading","p_open":1,"p_active":0.594,"p_room":0.55,"age_days":56,"expected_fill_days":47,"reasons":["conf:3","velocity","win:tail"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/marathon-talent-customer-succes-manager-enterprise","json_url":"https://alion.io/job/marathon-talent-customer-succes-manager-enterprise.json","meta":{"generated_at":"2026-10-30T06:07:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8513,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":9282},"rest":"https://alion.io/mcp/rest/get_company?id=9282"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmarathon-talent-customer-succes-manager-enterprise"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmarathon-talent-customer-succes-manager-enterprise"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmarathon-talent-customer-succes-manager-enterprise"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/marathon-talent-customer-succes-manager-enterprise\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmarathon-talent-customer-succes-manager-enterprise"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":327194}},{"tool":"search_jobs","arguments":{"company":"marathontalent.co","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":327194},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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