{"id":3528948,"url":"https://alion.io/job/marathon-talent-product-operations-manager","title":"Product Operations Manager","company":{"id":9282,"name":"Marathon Talent","domain":"marathontalent.co","url":"https://alion.io/company/marathon-talent","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Product","role_family":"Product","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Buenos Aires, Argentina","São Paulo, Brazil"],"countries":["AR","BR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":41000,"max_usd":116000,"period":"year","method":null,"sample_n":10387},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-30T15:20:29Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-01T01:54:11Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"We're looking for a Product Operations Manager to lead our core operations across Latin America. You will own the day-to-day performance of our Customer Support, Product Operations, and Payments operations across multiple markets, leading a team of operations leads while continuously identifying what to improve, optimize, and automate so our operations stay reliable, efficient, and ready to scale as we add new partners and volume.\nWhat You'll Do\nLead the company customer Support, Payments, and Product Operations, managing and developing a team of operations leads, analysts, and interns.\nBecome a member of the core leadership Product Org team - helping shape the product, product and geo expansion, and technical strategy across.\nContinuously identify bottlenecks and improvement opportunities across processes, using data to prioritize and lead optimization initiatives end to end.\nOwn end-to-end operational performance across Mexico, Colombia, Peru, and Chile, including SLAs, quality, volumes, and cost per operation.\nDefine and track the team's core KPIs (response and resolution times, CSAT/NPS, Product Operations turnaround, payment and disbursement accuracy) and turn them into clear priorities for the team.\nScale operations alongside product through capacity planning, staffing models, and processes that keep pace with new partners and rising loan volumes.\nDrive automation and AI initiatives, such as AI support agents, Product Operations automation, and ops workflows, to increase operating leverage per team member.\nStrengthen operational controls and QA across Product Operations and payments in partnership with Risk, Legal, and Finance.\nAct as the operations counterpart for Product, Engineering, Growth, and Risk, translating operational pain points into product requirements and ensuring smooth rollouts of new features.\nManage critical escalations with partners and internal teams, and report operational health to leadership.\nRequirements\nProven track record running customer support, payments, or Product Operations/onboarding operations at scale in a fast-growing environment.\nA people leader who hires, coaches, and develops leads, sets clear priorities, builds accountability, and can roll up their sleeves to also do IC work \nExperience operating across multiple countries in Latin America.\nData-driven: you define KPIs, build or work closely with dashboards, and use data to make decisions and prioritize.\nStrong process designer, comfortable setting SLAs, documenting workflows, and managing vendors or BPOs.\nDemonstrated experience in working with data, software, and product teams to build the right operating frameworks, data, and dashboards \nExcellent communicator with stakeholders at all levels. Fluent in Spanish and professional English.\n6-10 years of experience in operations at a fintech, payments, lending, or high-growth tech company, with at least 2 years leading and scaling teams","description_format":"text","description_chars":2930,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Recruiting & Staffing","IT Staffing & Staff Augmentation"],"lifecycle":[{"event":"open","at":"2026-10-30T15:20:29Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":47,"reasons":["conf:1","velocity","win:early"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/marathon-talent-product-operations-manager","json_url":"https://alion.io/job/marathon-talent-product-operations-manager.json","meta":{"generated_at":"2026-11-01T05:12:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8077,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":9282},"rest":"https://alion.io/mcp/rest/get_company?id=9282"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmarathon-talent-product-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmarathon-talent-product-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmarathon-talent-product-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/marathon-talent-product-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmarathon-talent-product-operations-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3528948}},{"tool":"search_jobs","arguments":{"company":"marathontalent.co","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3528948},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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