{"id":734702,"url":"https://alion.io/job/maravai-it-support-ii","title":"IT Support II","company":{"id":694730,"name":"Maravai LifeSciences","domain":"maravai.com","url":"https://alion.io/company/maravai","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Diego, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":55000,"max_usd":117000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":223},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Active Directory","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Service Desk","optional":false},{"name":"TCP/IP","optional":false},{"name":"Telegram","optional":false},{"name":"WhatsApp","optional":false},{"name":"Windows","optional":false}],"status":"closed","first_seen_at":"2026-07-20T19:51:07Z","employer_posted_date":"2026-07-30","last_verified_at":"2026-10-01T02:54:17Z","board_verified":false,"closed_at":"2026-10-01T02:54:17Z","days_open":72,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":72},"description":"Who we are: \nMaravai LifeSciences translates extraordinary science into everyday miracles, helping biotech, biopharma, and life sciences companies everywhere deliver novel vaccines, therapeutics, and diagnostics. We are global leaders in providing products and services within the fields of nucleic acid production and biologics safety testing to many of the world's leading biopharma, vaccine, diagnostics, and cell and gene therapy companies. \nAt Maravai, we believe that diverse perspectives are the foundation of innovation. Through an inclusive and equitableculture where every team member is inspired to bring their best selves to work, we cultivate an environment in which we can lead together, providing differentiated value to our customers, and enabling the miracles of science. For over 35 years, Maravai’s portfolio companies have served as a catalyst for innovative, lifesaving technology for humanity. Pioneering nucleotide research since its inception, we are now leading the way in the rapidly expanding mRNA market. \nYour next role as a Miracle Maker \nMaravai LifeSciences is seeking a #MiracleMaker to join our ITteam as an IT Support II. The IT Support II provides technical support for computer systems, hardware, software, and related technology services that enable daily business operations across the organization. This role responds to Service Desk requests, troubleshoots technical issues, configures and deploys end-user devices while delivering responsive customer service. The position applies technical knowledge and problem-solving skills to resolve issues, maintain technology assets, and ensure reliable technology services.\nHow you will make an impact: \nRespond to Service Desk requests by prioritizing, troubleshooting, and resolving end user hardware, software, network and technology issues while escalating complex problems as appropriate.\nConfigure, deploy, and support end-user devices, including Windows and macOS computers, mobile devices, printers, peripherals and related equipment.\nMaintain user accounts, system access and endpoint configurations using Active Directory, Microsoft Entra ID and related administration tools.\nSupport IT infrastructure activities, including workstation deployments, software installations, system updates and technology asset lifecycle management.\nDevelop and maintain technical documentation, knowledge base articles and standard operating procedures supporting IT services.\nCommunicate technical information effectively to technical and non-technical users while delivering a high level of customer service.\nIdentify and recommend process improvements that enhance Service Desk efficiency, end-user support and IT operations.\nPerform other duties as assigned.\n The skills and experience that you will bring: \nAssociate's or Bachelor's degree in Information Technology, Computer Science, or an equivalent combination of education, technical certifications, and experience. CompTIA A+, Network+, Microsoft, or related certifications preferred.\n3+ years of IT support, Service Desk, or technical support experience.\nExperience supporting Windows, macOS, Microsoft 365, mobile devices, printers, peripherals, and common business applications.\nWorking knowledge of Active Directory, Microsoft Entra ID, Basic TCP/IP networking, endpoint management, and user account administration.\nDemonstrated ability to troubleshoot end user hardware, software, operating systems and network connectivity.\nStrong customer service, communication, organizational, and problem-solving skills with the ability to manage multiple priorities.\nExperience utilizing IT ticketing systems, knowledge management tools, and standard IT support practices.\nExperience supporting biotechnology, laboratory, manufacturing, or other regulated business environments preferred.\nThe anticipated salary range for this position is $36.00 - $40.00. The salary offer will depend on multiple factors which may include the successful candidate's skills, experience and other qualifications, as well as the location of the role. \nThe benefits of being a #MiracleMaker: \nYou have the potential to change, improve, and save lives around the world. \nYou have the opportunity to be a part owner in Maravai through RSU grants and optional employee stock purchase plans. \nWe offer comprehensive medical plans and HSA/FSA options. \nFertility & family planning assistance. \nA variety of additional optional benefits and insurance options, including pet insurance. \nRetirement contributions. \nHolidays & Paid Time Off. \nBenefits may vary by region and employment type and do not apply to temporary employees or contractors. See a comprehensive list of benefits at our Benefits & growth site at https://www.maravai.com/careers/benefits-and-growth/ \nTo view more opportunities to become a #MiracleMaker, visit our career site at https://www.maravai.com/careers/ \nMaravai LifeSciences is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation, and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. \nClick here to view Maravai LifeSciences Privacy Notice \nHIRING SCAM ALERT \nRecently, individuals impersonating Maravai LifeSciences Human Resources members have offered fraudulent interviews and job offers to unsuspecting candidates. To help protect you from these scam artists, please be aware that: \nMaravai LifeSciences will never interview a candidate over RingCentral, similar messaging apps or social media (e.g. Telegram, Google Hangouts, WhatsApp, Facebook Messenger, etc.) \nMaravai LifeSciences will never send a company check or ask an applicant to pay a fee or purchase at home work/training materials in connection with an application for employment. \nMaravai LifeSciences will never provide excess money to an applicant and ask the applicant to write a check for repayment. \nIf you have any doubt about a job offer or any other communication purporting to come from Maravai LifeSciences, please reach out to us directly at . If you believe you have been a victim of fraud, you can report this activity at: www.iC3.gov or www.stopfraud.gov.","description_format":"text","description_chars":6329,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Vaccines","Laboratory Equipment","Bioprocessing"],"lifecycle":[{"event":"open","at":"2026-09-11T10:41:42Z"},{"event":"close","at":"2026-10-01T02:54:17Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/maravai-it-support-ii","json_url":"https://alion.io/job/maravai-it-support-ii.json","meta":{"generated_at":"2026-10-13T19:09:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29262,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":694730},"rest":"https://alion.io/mcp/rest/get_company?id=694730"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmaravai-it-support-ii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmaravai-it-support-ii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmaravai-it-support-ii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/maravai-it-support-ii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmaravai-it-support-ii"}]}