{"id":816562,"url":"https://alion.io/job/marcohire-operations-coordinator","title":"Operations Coordinator","company":{"id":679693,"name":"MarcoHire","domain":"marcohire.com","url":"https://alion.io/company/marcohire","size_band":"51-200","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":true,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"US time zones","utc_offset_min":-8,"utc_offset_max":-5},"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["AR","BR","CO","CL","CR","GT"],"hiring_countries_total":6,"salary":{"min":1100,"max":1500,"currency":"USD","period":"month","gross":null,"usd_annual":18000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Asana","optional":false},{"name":"ClickUp","optional":false},{"name":"ChatGPT","optional":true}],"status":"live","first_seen_at":"2026-05-18T12:58:52Z","employer_posted_date":"2026-05-18","last_verified_at":"2026-11-08T15:42:55Z","board_verified":true,"closed_at":null,"days_open":174,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":173},"description":"Type: Full-Time\nLocation: Remote\nWork Timezone: U.S. / North America\nCompensation: $1,100-$1,500/month USD\nAbout Marco: Marco connects the top 1% of global professionals with ambitious, fast-growing companies. We believe the future of work is borderless-and that exceptional people come from anywhere.\nThe Role & Our Client:\nOur client is a fast-growing Mediterranean restaurant franchise, with 7 operating locations and 10 additional locations launching over the next 12-18 months. They're hiring an Operations Coordinator to take ownership of the backend systems and recurring operational workflows that keep their multi-location network running smoothly.\nIf you're a detail-oriented operator who loves bringing order to multi-tool workflows, communicating across a multi-location network, and finding ways to make processes better, faster, and simpler - this is a high-trust role with significant room to grow as the brand expands.\nResponsibilities - What You'll Do:\nOperations tools management: Own the day-to-day backend across the brand's operational stack: Toast POS, Super Order, Opus LMS, Appfront Loyalty, Customer.io and ClickUp. Keep forms, checklists, and project workflows organized and current across all locations.\n\nLocation ops oversight: Review daily opening checklists submitted by each location - including fryer oil quality, station readiness, and equipment status - and flag issues to franchisees in real time.\n\nInventory & data integrity: Manage inventory submissions across all locations. Spot anomalies, follow up on missing submissions, and ensure data integrity across the network.\n\nSOP creation & maintenance: Build and maintain SOPs that codify how each location should operate, working closely with the Chief of Staff and Director of Operations.\n\nForms & reporting: Syndicate weekly employee feedback forms, collect submissions, chase missing data, and reformat outputs into clean weekly reports for leadership.\n\nDelivery platform management: Handle backend menu, listing, and operational accuracy on Uber Eats, DoorDash, and other delivery channels.\n\nCommunity management: Light social monitoring and response on Facebook, Instagram, and TikTok comments, leveraging AI-assisted workflows.\n\nContinuous improvement: Surface process improvement ideas. The brand is in growth mode - this role is for someone who wants to use their brain, not just execute tickets.\n\nCEO Support:\nCalendar support\n\nInbox triage\n\nMeeting notes\n\nFollow-up tracking\n\nClickUp action items\n\nCEO priority tracker\n\nLight research and special projects\n\nMust Have:\nFluent English: C1/C2 level (written and spoken).\n\n1-3+ years in operations, account management, or coordination roles at a fast-paced company.\n\nExperience working with multi-location, multi-account, or franchise portfolios (e.g., food delivery operators like Rappi, consultancies like PwC/EY/Accenture, or marketplace operators).\n\nStrong fluency with operational tools and project management software (ClickUp, Asana, Monday, etc.).\n\nComfort learning new tools quickly - POS systems, inventory management, LMS, and delivery platforms.\n\nStrong written communication for cross-team and cross-location coordination.\n\nProactive problem-solver - comfortable flagging issues and proposing solutions, not just executing tickets.\n\nBonus Points\nExperience supporting U.S.-based hospitality, food service, or multi-location retail businesses.\n\nFamiliarity with Toast POS, Super Order, Opus LMS, or restaurant inventory management systems.\n\nExperience building or maintaining SOP documentation libraries.\n\nComfort with AI-assisted workflows (ChatGPT, automation tools, agent setup).\n\nExperience supporting franchise operations or onboarding new locations.\n\nDetails:\nWork Location: Remote\n\nWork Timezone: U.S. (must overlap with U.S. business hours)\n\nCompensation: $1,100-$1,500/month USD\n\nFully remote role with long-term career growth as the brand expands toward 17+ locations\n\nDirect collaboration with the Founder, Director of Operations, and Chief of Staff\n\nHigh-trust environment with significant exposure to franchise operations and scaling 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