{"id":139356,"url":"https://alion.io/job/marcura-it-support-administrator","title":"IT Support Administrator","company":{"id":6705,"name":"Marcura","domain":"marcura.com","url":"https://alion.io/company/marcura","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":95,"open_postings":5,"ghost_share":0,"stale_share":0.2,"repost_share":0,"time_to_fill_p50_days":58,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Atlanta, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":48000,"max_usd":123000,"period":"year","method":"role_country_seniority_unknown","sample_n":1856},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-22T16:00:34Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-10-17T09:18:45Z","board_verified":true,"closed_at":null,"days_open":24,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":24},"description":"About Marcura:\nMarcura is a global leader in maritime technology and operations, supporting nearly one-third of the world’s seaborne commodity trade. Our trusted platforms which span software, data intelligence and payments sit at the centre of digital transformation across the maritime industry. We are now seeking a Junior IT Analyst to join our high-impact team and contribute to the success of one of the sector’s most forward-looking organisations.\nWho We’re Looking For:\nWe’re searching for an IT Support Administrator to join our team.\nThat will:\nWork closely with teams across the business (both US and internationally based employees) supporting internal users with systems maintenance: by monitoring and updating configuration Items (CIs) to ensure accuracy for operational needs.\nDiagnose and resolve issues with software, hardware, connectivity, and user access. \nManage inventory of IT devices, peripheral equipment, and consumables.\nMaintain adequate levels of equipment and consumable products.\nReplacement of defective equipment and tracking of equipment return to and from employees from around the world.\nTake on additional tasks and projects, as assigned\nRequirements\nUnderstanding of IT equipment - workstations, servers, networks, peripherals.\n3+ years of experience in technical support.\n3+ years of experience in general hardware support for servers and workstations.\nExperience troubleshooting within Microsoft Windows.\nExperience troubleshooting within Microsoft Office.\nStrong organizational and documentation skills.\nExperience supporting users (both internal and external) utilizing a ticketing system (zendesk).\nWe’ll give you extra credit for:\nA+ certification\nWorkstation imaging\nPeripheral configuration\nRouter configuration\nBenefits\nWhat We’re Offering in Return\nFreedom: We trust you to do your thing and do it well.\nProfessional Development: We work with you to grow your skills and push you forward.\nTravel: You will get the unique opportunity to travel on ship to meet with crew members around the world.\nEntrepreneurship: We embrace new ideas and people who have the drive to see them through. If you are a doer, look no further\nBenefits: Medical, dental, vision, disability insurance, 401k, flexible spending accounts, parental leave, paid vacation, and more.\nRandom: Snacks, Ping-Pong table, company events (happy hours, lunches with our leadership teams, outings to sports events, etc.).\nBrightwell is an equal opportunity employer (EOE) committed to employing a diverse workforce and sustaining an inclusive culture.","description_format":"text","description_chars":2559,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Company events","Parental leave","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Sea Freight","Financial Software & Embedded Finance"],"lifecycle":[{"event":"open","at":"2026-05-06T00:00:00Z"},{"event":"close","at":"2026-09-14T21:59:21Z"},{"event":"reopen","at":"2026-09-22T11:56:01Z"}],"visa":[],"liveness":{"score":70,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.777,"p_room":0.9,"age_days":24,"expected_fill_days":58,"reasons":["conf:3","win:mid"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/marcura-it-support-administrator","json_url":"https://alion.io/job/marcura-it-support-administrator.json","meta":{"generated_at":"2026-10-17T10:46:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14075,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6705},"rest":"https://alion.io/mcp/rest/get_company?id=6705"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmarcura-it-support-administrator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmarcura-it-support-administrator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmarcura-it-support-administrator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/marcura-it-support-administrator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmarcura-it-support-administrator"}]}