{"id":3411759,"url":"https://alion.io/job/marex-application-support-analyst-global-payments-vn3198","title":"Application Support Analyst - Global Payments (VN3198)","company":{"id":1821133,"name":"Marex","domain":"marex.com","url":"https://alion.io/company/marex-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":{"grade":"A","score":88,"open_postings":13,"ghost_share":0,"stale_share":0.692,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":53000,"max_usd":135000,"period":"year","method":"role_country_seniority_unknown","sample_n":2276},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"Service Desk","optional":false},{"name":"Linux","optional":true},{"name":"Oracle","optional":true},{"name":"SQL","optional":true},{"name":"Unix","optional":true},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-10-28T14:01:09Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-09T20:14:12Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"About Marex\nMarex Group plc (NASDAQ: MRX) is a diversified global financial services platform providing essential liquidity, market access and infrastructure services to clients across energy, commodities and financial markets. The group provides comprehensive breadth and depth of coverage across four core services: clearing, agency and execution, market making, and hedging and investment solutions. It has a leading franchise in many major metals, energy and agricultural products, with access to 60 exchanges. The group provides access to the world’s major commodity markets, covering a broad range of clients that include some of the largest commodity producers, consumers and traders, banks, hedge funds and asset managers. With more than 40 offices worldwide, the group has over 3,000 employees across Europe, Asia and the Americas.\nFor more information visit https://www.marex.com/\nRole Summary\nThe Technology Department delivers differentiation, scalability and security for the business. Technology provides digital tools, software services and infrastructure globally to all business groups. Software development and support teams work in agile ‘streams’ aligned to specific business areas. Our other teams work enterprise-wide to provide critical services including our global service desk, network and system infrastructure, IT operations, security, enterprise architecture and design.\nThe Support function provides technical support for all applications. The Application Support team runs a 24/5 global front door to keep us up and running, backed up by business-aligned Support teams that specialize in maintaining their business stream’s applications. Each business-aligned Application Support team works with a corresponding Business Technology and Development team.\nThe Application Support team is responsible for providing technical support for global payments and transaction processing platforms, including cross-border payments, FX settlement, and domestic payment schemes (BACS, CHAPS, SWIFT, SEPA. and local clearing schemes in emerging market countries in Asia, Africa, Europe, and LATAM). The team handles all support requests, incidents, problems, and business continuity activities, to ensure the highest quality delivery of services to end users and clients.\nThe Application Support Analyst is responsible for taking ownership of issues and providing procedural and technical support to various teams and internal/external stakeholders. In addition to driving resolution of day-to-day issues, managing incidents and outages to resolution, this role requires a close partnership with the rest of the infrastructure team, the service desk, and the wider IT group.\nResponsibilities\nProvide technical and functional support for all payments and settlement platforms, covering cross-border payments, FX, BACS, CHAPS, SEPA, and SWIFT and local clearing schemes\nDeliver 2nd and 3rd line application support to all relevant internal teams\nDevelop and maintain automation scripts (e.g., PowerShell, Python) to streamline payment monitoring, reconciliation, and reporting tasks\nSupport the analysis, testing, and implementation of new payment system functionality, schemes, and regulatory changes\nManage incidents, problems, and change requests in line with ITIL standards to ensure reliable payment processing\nAct as liaison between technology teams, payment operations, and business stakeholders to communicate system issues, enhancements, and changes\nMaintain high-quality system and process documentation to support business continuity and audit requirements\nPrioritize and manage concurrent support tasks, ensuring critical payment activities retain focus\nCoordinate with vendors, clearing systems, and financial institutions on system upgrades, patches, and incident resolution\nSupport mandatory scheme and infrastructure upgrades (e.g., SWIFT releases, CHAPS/BACS scheme updates)\nProvide technical input into client onboarding for payment and FX services, ensuring smooth integration and connectivity\nAssist with regulatory and compliance reporting (e.g., FCA, AML, sanctions screening support).\nCollaborate with internal teams on client requirements, ensuring technical feasibility and alignment with payments infrastructure.\nProduce regular transactional and volume reporting across payments systems for operational and management use\nEnsuring compliance with the company’s regulatory requirements under the FCA, NFA, AMF, AFM, MAS.\nAdhere to the operational risk framework for your role ensuring that all regulatory or company determined parameters are complied with\nRole model for demonstrating highest level standards of integrity and conduct and reflecting Company Values\nAt all times complying with the FCA’s Code of Conduct\nTo ensure that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility\nTo report any breaches of policy to Compliance and/ or your supervisor as required\nTo escalate risk events immediately\nTo provide input to risk management processes, as required\nCompetencies, Skills, and Experience\nCompetencies\nA collaborative team player, approachable, self-efficient and influences a positive work environment\nDemonstrates curiosity\nResilient in a challenging, fast-paced environment\nExcels at building relationships, networking and influencing others\nStrategic collaborator with insight and agility, able to anticipate future challenges, ensuring operational effectiveness\nSkills and Experience\nBachelor’s degree in a relevant field (Finance, Computer Science, Information Systems) desirable\nSolid background in Windows and Linux/Unix OS, with strong SQL/Oracle database skills for investigating payments and transaction data\nExperience working in financial services or banking, ideally within payments, treasury, or FX operations\nStrong understanding of payment messaging standards and schemes, including SWIFT MT/MX, BACS, CHAPS, SEPA, Faster Payments and local clearing schemes\nFamiliarity with cross-border payments, FX settlements, and reconciliation processes. Working knowledge of protocols such as FIX and payment formats such as ISO PAIN001 and PACS008 would be an advantage\nExperience supporting payment gateways, messaging hubs, and settlement platforms in a production environment. Exposure to SWIFT messaging connectivity would be an advantage\nProactive approach to issue management, with proven ability to identify problems, analyze root causes, and drive process improvements\nProcess-driven and systematic mindset, with experience applying ITIL practices (Incident, Problem, Change Management)\nAbility to work effectively under demanding conditions while maintaining accuracy and calm decision-making\nExcellent documentation, communication, and stakeholder management skills, able to liaise across operations, treasury, compliance, and technology\nExperience managing vendor relationships and third-party payment providers, including coordinating system upgrades and scheme-mandated changes\nUnderstanding of regulatory requirements impacting payments (e.g., AML, sanctions screening, FCA reporting)\nExperience with API-based integrations and onboarding of clients or counterparties into payments/FX systems\nExperience in Secure File transfer-based integrations\nExperience working in event driven systems, messaging platforms and low latency streaming would be an advantage\nAbility to work collaboratively in a follow-the-sun support model and provide shift/on-call support where required\nExcellent verbal and written communication skills with the ability to explain complex technical/payment issues clearly\nConduct Rules\nYou must:\nAct with integrity\nAct with due skill, care and diligence\nBe open and cooperative with the FCA, the PRA and other regulators\nPay due regard to the interests of customers and treat them fairly\nObserve proper standard of market conduct\nAct to deliver good outcomes for retail customers\nCompany Values\nBe collaborative - by working together across the organization, we foster teamwork, can better respond to challenges and successfully deliver for our clients\nAct with integrity - we pride ourselves on our honesty and high ethical standards. We apply these values when working with all our clients, colleagues and other stakeholders\nBe adaptable and entrepreneurial - we embrace change as markets evolve to constantly increase our efficiency and create innovative solutions for our clients. We are interested in the world around us and inquisitive about understanding the challenges and opportunities our clients face.\nBe respectful - how we treat each other, and our clients says everything about who we are. We always act respectfully and treat people fairly in everything we do.\nNurture talent - we aim to grow our own talent and make Marex the place ambitious, hardworking and talented people choose to build their career. This means giving and taking stretch opportunities, taking risks, and committing to career development and support - for ourselves, and our teams.\nMarex is fully committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We value the differences that a diverse workforce brings to the company. We welcome applications from candidates returning to the workforce. Also, Marex is committed to avoiding circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.\nIf you would like to receive any information in a different way or would like us to do anything differently to help you, please include it in your application.","description_format":"text","description_chars":9751,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Online Brokerage & Trading Platforms","Financial Data & Market Intelligence"],"lifecycle":[{"event":"open","at":"2026-10-28T18:09:07Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 6","filings_12m":6,"filings_prev_12m":17,"green_card_filings_12m":0,"median_offered_wage_usd":122500,"route":null,"cap_exempt":false,"checked_at":"2026-11-09T07:32:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":55,"band":"ok","label":"Likely open","p_open":1,"p_active":0.613,"p_room":0.9,"age_days":11,"expected_fill_days":21,"reasons":["conf:0","stale_co","velocity","win:mid"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/marex-application-support-analyst-global-payments-vn3198","json_url":"https://alion.io/job/marex-application-support-analyst-global-payments-vn3198.json","meta":{"generated_at":"2026-11-10T01:41:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3887,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1821133},"rest":"https://alion.io/mcp/rest/get_company?id=1821133"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmarex-application-support-analyst-global-payments-vn3198"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmarex-application-support-analyst-global-payments-vn3198"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmarex-application-support-analyst-global-payments-vn3198"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/marex-application-support-analyst-global-payments-vn3198\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmarex-application-support-analyst-global-payments-vn3198"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3411759}},{"tool":"search_jobs","arguments":{"company":"marex.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3411759},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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