{"id":3632779,"url":"https://alion.io/job/marex-fx-post-trade-client-service-associate-vn3254","title":"FX Post Trade Client Service Associate (VN3254)","company":{"id":1821133,"name":"Marex","domain":"marex.com","url":"https://alion.io/company/marex-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":{"grade":"B","score":83,"open_postings":13,"ghost_share":0,"stale_share":0.692,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-02T17:13:15Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-12T11:15:48Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"About Marex\nMarex Group plc (NASDAQ: MRX) is a diversified global financial services platform providing essential liquidity, market access and infrastructure services to clients across energy, commodities and financial markets. The group provides comprehensive breadth and depth of coverage across four core services: clearing, agency and execution, market making, and hedging and investment solutions. It has a leading franchise in many major metals, energy and agricultural products, with access to 60 exchanges. The group provides access to the world’s major commodity markets, covering a broad range of clients that include some of the largest commodity producers, consumers and traders, banks, hedge funds and asset managers. With more than 40 offices worldwide, the group has over 2,300 employees across Europe, Asia and the Americas.\nFor more information visit https://www.marex.com/\nThe FX & Interest Rates Operations team provides operational support across Marex's FX and interest rate derivatives businesses, covering trade confirmation, settlement, and reconciliation for spot, forwards, swaps, NDFs, and rates products. The team also supports the Global Payments, overseeing the processing and control of client and counterparty payments across currencies and time zones.\nThe IRS Operations department is responsible for the effective and efficient management of all OTC IR product trades and positions. It provides full support to the IRS front office.\nWe are seeking a proactive and client-focused individual to join our FX Post-Trade Operations team. This role sits at the intersection of operations and client service, ensuring clients receive accurate, timely confirmations and support throughout the trade lifecycle. The successful candidate will act as a trusted point of contact for clients, identifying and resolving potential issues before they escalate, while maintaining strong operational discipline around confirmations, settlements, and beneficiary management.\nThe ideal candidate combines strong client relationship skills with operational rigour, taking a proactive, “no surprises” approach to service. This role offers broad exposure to the FX trade lifecycle and close collaboration with clients, Front Office, Middle Office, and Technology.\nResponsibilities:\nClient Service & Relationship Management\nAct as a first point of contact for client queries, anticipating and addressing potential issues before they arise rather than reacting after the fact\nDemonstrate a client-obsessed approach, prioritising client experience and satisfaction in every interaction, both operational and relational\nConfidently manage difficult or sensitive conversations with clients, including around settlement failures, discrepancies, delays, or disputed trade details\nManage and triage the client service inbox, ensuring timely, accurate, and well-prioritised responses to all client queries\nAct as an escalation point for complex or unresolved client issues, coordinating across internal teams to reach resolution\nTrade Lifecycle & Confirmation Management\nPrepare and distribute trade confirmations and mark-to-market (M2M) statements accurately and within agreed timeframes\nApply strong understanding of confirmation matching processes to identify and resolve discrepancies promptly\nSettlements & Payments\nSend proactive settlement reminder communications to clients ahead of key dates to reduce failed or delayed settlements\nApply a strong working knowledge of the payments lifecycle to identify risk points and ensure smooth end-to-end transaction flow\nInvestigate and resolve settlement breaks and failed payments, liaising with counterparties, custodians, and internal teams as required.\nTo be able to use date to be able to assess repetitive escalations, identify and root cause analysis for perm resolution + identify aging cases and escalate where necessary\nManage client beneficiary details, ensuring accuracy, completeness, and compliance with internal standing settlement instruction (SSI) controls\nProcess Improvement & Collaboration\nWork closely with Front Office, Middle Office, Technology, and external counterparties to resolve breaks and mitigate operational risk\nIdentify opportunities to enhance straight-through processing (STP) and reduce manual intervention\nContribute to process improvement initiatives, system upgrades, and control enhancements\nSkills & Experience:\nStrong verbal and written communication skills, with the ability to handle challenging conversations confidently\nSound understanding of FX post-trade operations, including confirmations, settlements, and the payments lifecycle\nAnalytical and problem-solving skills for investigating breaks, discrepancies, and client queries\nOrganisational skills to manage a high volume of client queries and time-sensitive tasks\nRisk awareness, with the judgement to identify and escalate issues appropriately\nPrior experience in FX or multi-asset post-trade operations, client service, or middle office within financial services\nFamiliarity with trade confirmations, settlements, and reconciliation processes\nCompetencies:\nClient Focus:Places client outcomes at the centre of decision-making; builds trust through reliability and clear communication\nProactivity:Anticipates issues and acts ahead of them, rather than waiting to react\nResilience & Composure:Stays calm and professional under pressure, particularly in difficult or sensitive client conversations\nAttention to Detail:Maintains high accuracy in operational tasks where small errors can have significant downstream impact\nOwnership & Accountability:Takes responsibility for issues through to resolution, escalating appropriately when needed\nCollaboration:Works effectively across teams and functions to resolve issues and improve processes\nAdaptability:Manages competing priorities and shifting demands in a fast-paced environment\nIf you’re forging a career in this area and are looking for your next step, get in touch!\nMarex is fully committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We value the differences that a diverse workforce brings to the company. We welcome applications from candidates returning to the workforce. Also, Marex is committed to avoiding circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.\nIf you would like to receive any information in a different way or would like us to do anything differently to help you, please include it in your application.","description_format":"text","description_chars":6659,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Online Brokerage & Trading Platforms","Financial Data & Market Intelligence"],"lifecycle":[{"event":"open","at":"2026-11-02T20:35:14Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Licensed UK visa sponsor (Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Senior or Specialist Worker; Skilled Worker","cap_exempt":false,"checked_at":"2026-11-12T09:37:45+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":58,"band":"ok","label":"Likely open","p_open":1,"p_active":0.615,"p_room":0.945,"age_days":9,"expected_fill_days":22,"reasons":["conf:4","stale_co","velocity","win:mid"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/marex-fx-post-trade-client-service-associate-vn3254","json_url":"https://alion.io/job/marex-fx-post-trade-client-service-associate-vn3254.json","meta":{"generated_at":"2026-11-12T17:36:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":37030,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1821133},"rest":"https://alion.io/mcp/rest/get_company?id=1821133"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmarex-fx-post-trade-client-service-associate-vn3254"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmarex-fx-post-trade-client-service-associate-vn3254"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmarex-fx-post-trade-client-service-associate-vn3254"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/marex-fx-post-trade-client-service-associate-vn3254\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmarex-fx-post-trade-client-service-associate-vn3254"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3632779}},{"tool":"search_jobs","arguments":{"company":"marex.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3632779},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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