{"id":4288389,"url":"https://alion.io/job/maricopa-county-pclan-technician","title":"PC/LAN Technician","company":{"id":1763865,"name":"Maricopa County","domain":"maricopa.gov","url":"https://alion.io/company/maricopa-gov","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":92,"open_postings":18,"ghost_share":0,"stale_share":0.444,"repost_share":0.111,"time_to_fill_p50_days":15,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Phoenix, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":25,"max":43,"currency":"USD","period":"hour","gross":null,"usd_annual":86000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-11-13T22:35:17Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-15T02:58:29Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Posting Date\n11/13/26Application Deadline\n11/18/26Pay Range\n$25.00 - $43.00 hourlySalary offers are based on the candidate's equivalent experience and internal equity with other employees within the same job classification. This position is eligible for overtime compensation for all hours worked over 40 in the designated workweek.\nJob Type\nUnclassifiedDepartment\nCounty AttorneyAbout the Position\nThe PC LAN Technician supports MCAO’s daily computing operations by ensuring workstations, peripherals, and related equipment function reliably, contributing to a stable and secure experience for end users. This position is responsible for troubleshooting, repairing, installing, and configuring computer hardware, peripherals, and software while ensuring seamless daily operations for staff across the organization. The technician assists in resolving technology issues and provides solutions to end-users with professionalism and efficiency.\nAbout Us\nWe believe in integrity. We believe in justice for all. We are proud to deliver high-quality prosecution, comprehensive victims’ services, crime prevention programs, and more to the residents of Maricopa County. If you would like to utilize your talents and skills to stand up for Maricopa County, apply today, and join our team!\nProud To Offer\nWork with a greater purpose\nTuition reimbursement\nExceptional work-life balance\nOpportunities for growth and development within Maricopa County\nLow-cost, high-value healthcare for you and your qualifying dependents\nChild care benefits, including access to the Maricopa County Kids Club, dedicated to serving Maricopa County families\nPaid vacation, sick time, and parental leave\nExtensive wellness program, including an incentive\nEnrollment in the Arizona State Retirement System, a defined retirement benefit requiring an 11.98% per paycheck contribution rate that includes a 100% employer match on Day 1\nWant to learn more about the County’s Qualifying and Compensation Philosophy? Follow this link to learn more! Work With Us | Maricopa County, AZ\nWe Require\nHigh school diploma or GED\nThree (3) years of experience in computer/network maintenance, desktop support, applications support, endpoint support, or other closely related technical support\nOther combinations of education and experience may be considered in substitution for the minimum qualifications\nOther Requirements\nMust possess or have the ability to obtain a valid Arizona Driver’s License at time of hire\nMust obtain ACJIS Criminal Justice Practitioner Certification upon hire or promotion and maintain certification throughout the course of this assignment\nRequires occasional on-call and over-time for projects and critical after-hours incidents\nMay be required to testify in Must possess or have the ability to obtain a valid Arizona Driver’s License at time of hire\nMust obtain ACJIS Criminal Justice Practitioner Certification upon hire or promotion and maintain certification throughout the course of this assignment\nRequires occasional on-call and over-time for projects and critical after-hours incidents\nMay be required to testify in court proceedings\nMay be required to travel to perform certain work functions\nNOTE: The Maricopa County Attorney's Office requires a thorough background check of all successful candidates and is authorized to test prospective employees for the presence of illegally accessed drugs. Drug testing is conducted after an offer has been extended and before employment begins.\nWe Also Value\nAssociate’s degree in computer science or a related technology field\nCompTIA A+ certification\nExperience in a justice or law enforcement environment, including familiarity with specialized applications such as JWI, ADRS, or PbK\nStrong customer service and communication skills, including the ability to explain technical concepts to non technical users\nFamiliarity with MCAO’s mission, operations, and internal processes\ncourt proceedings\nMay be required to travel to perform certain work functions\nJob Contributions\nEnd-User Support & Troubleshooting\nTroubleshoot hardware, software, device, basic application-level connectivity, and user access issues\nRun diagnostic tools to identify, isolate, and resolve workstation-related problems\nProvide basic computer access coaching during new employee orientation and as needed during support interactions.\nProvide backup support to Help Desk Specialists during periods of high call volume\nEscalate complex or unresolved issues to appropriate IT personnel following established procedures\nOther duties as assigned\nWorkstation & Device Deployment\nConfigure, deliver, and install computers, mobile devices, peripherals, and authorized software\nSupport IT projects and workstation deployment activities, including equipment setup and office relocations\nInstall or update workstation operating system images as part of new deployments or re-images\nPrepare and stage equipment in designated deployment areas to ensure readiness for installation\nAV & Courtroom Support\nProvide onsite and remote support for meetings, presentations, and courtroom technology setups.\nDocumentation\nLog, track, assign, and update ServiceNow tickets with accurate, detailed information\nCreate, update, and maintain knowledge base and FAQ content for end-user support\nAsset & Inventory Management\nMaintain accurate asset inventory records and user assignments within the property database.\nWorking Conditions\nThe PC LAN Technician will maintain an onsite presence during MCAO business hours, Monday through Friday, 8 AM to 5 PM.\nThis role requires strong listening skills, attention to detail, consistent follow-up on issue resolution, and the ability to remain composed in high-stress situations while managing a high volume of support requests with minimal supervision. The technician must resolve and escalate issues professionally and communicate effectively with end users and ITD teams.\nThe position demands adaptability, resilience, and the ability to adjust to shifting priorities in a fast-paced environment. Success relies on strong interpersonal skills, professionalism, attention to detail, and a willingness to learn. Building trust with approximately 30 ITD team members and more than 1,000 users is essential.\nThis position requires the use of personal or County vehicles for County business. Candidates must possess a valid driver's license, maintain an acceptable driving record, and be physically capable of safely operating vehicles. Use of personal vehicles is contingent upon authorization and appropriate insurance coverage. The role involves reaching overhead; sitting; standing; crouching; crawling; lifting over 40 pounds from floor to waist; and pushing, pulling, or carrying over 40 pounds for extended distances when installing systems and equipment.\nSelection Procedure\nConsideration will only be given to candidates who submit online applications\n\nCandidates will be contacted primarily through email and their Workday online application profile\n\nMust pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive\n\nMaricopa County is an equal opportunity employer and is committed to providing equal employment opportunities to all applicants. If you require a reasonable accommodation during the application process or to perform the essential functions of the position under the Americans with Disabilities Act (ADA), please contact  to initiate the interactive process.\nApply Now!","description_format":"text","description_chars":7579,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Insurance coverage","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Public Health & Prevention","Public Administration & Local Government"],"lifecycle":[{"event":"open","at":"2026-11-13T22:35:17Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Filed H-1B visas in the last two years","filings_12m":0,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-11-14T07:33:33+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":15,"reasons":["conf:1","win:early"],"computed_at":"2026-11-14T05:58:10Z"},"pay":{"stated_usd_annual":86000,"is_top_pay":true},"html_url":"https://alion.io/job/maricopa-county-pclan-technician","json_url":"https://alion.io/job/maricopa-county-pclan-technician.json","meta":{"generated_at":"2026-11-15T05:21:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":126,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1763865},"rest":"https://alion.io/mcp/rest/get_company?id=1763865"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmaricopa-county-pclan-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmaricopa-county-pclan-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmaricopa-county-pclan-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/maricopa-county-pclan-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmaricopa-county-pclan-technician"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4288389}},{"tool":"search_jobs","arguments":{"company":"maricopa.gov","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4288389},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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