{"id":3139391,"url":"https://alion.io/job/marina-bay-sands-admin-manager-arena-operations","title":"Admin Manager, Arena Operations","company":{"id":449037,"name":"Marina Bay Sands","domain":"marinabaysands.com","url":"https://alion.io/company/marinabaysands","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":275,"ghost_share":0.164,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":101,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":22000,"max_usd":47000,"period":"year","method":"role_country_seniority_unknown","sample_n":124},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-10-22T00:00:00Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-11-05T19:01:18Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":14},"description":"WE TAKE YOU ABOVE BEYOND\nTake your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.\nJob Summary\n\nThe Admin Manager will lead the Arena business-services capability, establishing the administrative, financial oversight, governance, reporting and project-support capabilities required for a new 15,000-seat arena. \nJob Responsibilities\nArena Administration and Executive Support\nLead day-to-day administration for Arena Operations and provide structured executive support to the Vice President, Arena.\nEstablish consistent administrative standards, correspondence, meeting governance, records, calendars and document-control protocols across the arena departments.\nCoordinate management meetings, governance packs, action registers, presentations and executive submissions.\nMaintain appropriate confidentiality, access controls and records for sensitive departmental and company information.\nBusiness Services Team Leadership\nBuild, supervise and develop the Arena team, setting priorities, service standards, workflows and performance expectations.\nAllocate administrative support across arena departments in line with operational priorities and event requirements.\nProvide coaching, training and quality assurance for administrators, coordinators and project-support resources.\nDevelop the function toward a mature department capable of supporting steady-state arena operations.\nEvent Settlement, Venue Hire and Billing\nPrepare and coordinate event settlement administration, venue-hire billing and AV-service billing, working with Finance and relevant operational departments.\nMaintain complete supporting records, approvals, chargeable-service information and reconciliation documentation.\nTrack outstanding information and support timely, accurate financial close-out following events.\nBudgeting, Procurement and Reporting\nCoordinate departmental budgeting, forecasting, expenditure tracking and management reporting.\nManage procurement administration, purchase controls, vendor documentation and interfaces with MBS Procurement.\nDevelop dashboards, reports and business intelligence that support management decisions, resource planning and performance review.\nGovernance, SOPs, Licensing and Compliance\nCoordinate the development, control, review and publication of arena policies, SOPs, forms, templates and governance records.\nMaintain licensing and compliance registers, coordinating submissions and renewals with responsible internal stakeholders.\nSupport audit readiness, risk-control actions, records retention and evidence management.\nCoordinate training records, competency documentation and departmental onboarding requirements.\nProject Management Services\nProvide project management services to Arena departments for operational initiatives, business-system implementation, venue-readiness activities and capital works.\nEstablish project plans, milestones, governance, reporting, risk and issue registers, change controls and stakeholder communication.\nCoordinate the Project Manager and Project Coordinator, ensuring clear scope, ownership, deadlines and escalation.\nMaintain a consolidated portfolio view of departmental projects and provide regular progress reporting to the Vice President, Arena.\nStakeholder and Shared-Service Coordination\nAct as a central liaison between Arena Operations and MBS Shared Services, including HR, Finance, IT, Facility Maintenance, Marketing, F&B and Procurement.\nCoordinate internal business requirements, approvals, recruitment administration, onboarding, payroll and workforce-record interfaces.\nBuild effective relationships with internal promoters and hirers, external partners, vendors and cross-functional stakeholders where business-services support is required.\nContinuous Improvement\nIdentify opportunities to simplify processes, strengthen controls, improve service quality and increase administrative efficiency.\nDevelop scalable systems and templates suitable for pre-opening, event delivery and steady-state operations.\nResolve administrative and coordination issues promptly and escalate material risks appropriately.\nVenue Development and Operator Input\nProvide structured operator input into arena design, development and technical coordination, with emphasis on event operations, guest journeys, front-of-house, back-of-house, artist operations, crowd flow and precinct interfaces.\nReview drawings, plans, specifications, operational narratives, mock-ups and submissions, identifying operational risks, constraints and opportunities early.\nCoordinate Arena Operations feedback, document decisions and track agreed requirements through response and close-out.\nWork with project teams and advisers to balance operational outcomes with safety, licensing, programme, budget and project constraints.\nPre-Opening Mobilisation and Operational Readiness\nDevelop and maintain the integrated operational-readiness plan, milestones, dependencies, risks, actions and readiness reporting.\nCoordinate the development of operating models, Concepts of Operations, SOPs, venue handbooks, event-day plans and departmental readiness requirements.\nPlan operational participation in commissioning, inspections, integrated systems testing, familiarisation, simulations, mock events and opening-readiness exercises.\nTrack handover documentation, training, defects, outstanding works, licences, permits and acceptance evidence affecting operational readiness.\nEvent Operations, Guest Experience and Crowd Management\nDevelop practical operating frameworks for concerts, entertainment, corporate events and other arena uses, covering ingress, egress, crowd management, patron flow, event logistics and venue changeovers.\nChampion a guest-first operating approach across premium, VIP, artist, public and accessible guest journeys while maintaining safe and efficient operations.\nCoordinate operational interfaces across security, fire safety, facilities, cleaning, catering, ticketing, technology, production, hospitality, transport and precinct stakeholders.\nSupport event-readiness reviews and early-event delivery, capturing lessons learned and implementing improvements.\nLicensing, Safety, Risk and Compliance\nCoordinate operational licensing, authority engagement and compliance planning with the responsible MBS functions and external agencies.\nMaintain operational risk, issue and action registers and ensure material concerns are documented, assigned and escalated.\nIntegrate crowd safety, patron welfare, emergency planning and safe operating requirements into venue plans and procedures.\nSupport audit-ready documentation and evidence for operating approvals, readiness gates and management assurance.\nProcurement, Budget and Vendor Readiness\nDefine operational equipment, service, supply and mobilisation requirements and support scopes, specifications, procurement planning and evaluations.\nCoordinate vendor mobilisation, service-readiness plans, training, testing and operational integration.\nSupport budget development, cost tracking and prioritisation of operational-readiness expenditure.\nIdentify practical efficiencies while protecting safety, guest experience, operational capability and opening readiness.\nStakeholder Leadership and Team Development\nLead cross-functional workshops and working groups with clear agendas, decisions, owners, deadlines and follow-through.\nBuild effective relationships with project, operational, commercial and corporate stakeholders, consultants, contractors, promoters, hirers, authorities and vendors.\nSupport recruitment, onboarding, training and mentoring of Arena Operations team members as the organisation grows.\nPrepare concise executive dashboards, papers, recommendations and escalations for the Vice President, Arena.\nJob Requirements\nEducation & Certification\nDiploma or degree in business administration, hospitality, project management, finance, operations or a related field preferred. A recognised project-management qualification is advantageous.\nExperience\nSubstantial experience leading administration, business services, PMO, venue operations support or a comparable multi-stakeholder function.\nExperience establishing processes or teams in a new operation, venue, hospitality, entertainment or major-facility environment is advantageous.\nOther Prerequisites\nSystems Capability: Strong proficiency in Microsoft Outlook, Word, Excel and PowerPoint. Experience with SharePoint, Teams, document-management systems, financial or procurement systems, workforce systems, dashboards and project-management tools is advantageous.\nLeadership & Stakeholder Skills: Demonstrated ability to lead support teams, manage competing priorities, exercise sound judgement, communicate with senior stakeholders and coordinate across operational and corporate functions.\nCommercial & Control Orientation: Ability to support budgets, procurement, billing, settlements, governance, reporting and confidential information with accuracy and accountability.\nOperational Requirements: Willingness to support an event-led operation, including periods of activity outside standard office hours when business needs require.\nMarina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.","description_format":"text","description_chars":9556,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts","Exhibitions","iGaming & Gambling"],"lifecycle":[{"event":"open","at":"2026-10-23T07:36:13Z"}],"visa":[],"liveness":{"score":99,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.993,"p_room":1,"age_days":14,"expected_fill_days":101,"reasons":["conf:10","urgency","velocity","win:early","comp:brand"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/marina-bay-sands-admin-manager-arena-operations","json_url":"https://alion.io/job/marina-bay-sands-admin-manager-arena-operations.json","meta":{"generated_at":"2026-11-05T22:38:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3553,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":449037},"rest":"https://alion.io/mcp/rest/get_company?id=449037"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmarina-bay-sands-admin-manager-arena-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmarina-bay-sands-admin-manager-arena-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmarina-bay-sands-admin-manager-arena-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/marina-bay-sands-admin-manager-arena-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmarina-bay-sands-admin-manager-arena-operations"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3139391}},{"tool":"search_jobs","arguments":{"company":"marinabaysands.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3139391},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}