{"id":540099,"url":"https://alion.io/job/marinabaysands-spa-receptionist","title":"Spa Receptionist","company":{"id":449037,"name":"Marina Bay Sands","domain":"marinabaysands.com","url":"https://alion.io/company/marinabaysands","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":275,"ghost_share":0.16,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":101,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":23000,"max_usd":41000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":59},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-01T00:00:00Z","employer_posted_date":"2026-09-01","last_verified_at":"2026-11-04T05:35:07Z","board_verified":true,"closed_at":null,"days_open":64,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":64},"description":"WE TAKE YOU ABOVE BEYOND\nTake your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.\nJob Responsibilities\nGreets guests, offers assistance and consultation on Spa enquiries according to Banyan Tree and Forbes standards\nAnswers telephone call in a professional, courteous and polite manner in accordance with Banyan Tree and Forbes standards when providing information, answering enquiry, confirming Spa reservation\nAccepts and accurately records all guest bookings. Ensure that bookings are given equally to therapists\nEnsure that all cashiering functions are carried out in accordance with Spa and MBS Finance accounting procedures\nAccepts responsibility for, and to show initiative in decision making when handling minor guest objections, in order to enhance guest satisfaction\nRefers major guest objections to immediate superior to prevent further guest dissatisfaction.\nEnsure the Spa area is clean and tidy\nCoordinate with Engineering Department on repair and maintenance work required in Spa area.\nConducts inspections of the Spa areas as directed\nEnsure accuracy of administrative duties such as daily spa summary revenue form, cash float, general report, daily revenue report, flash report\nMaximize Spa slots, rooms and therapists’ productivity. Up-selling of Spa packages and Rewards program, and availability of slots\nMaximize and Increase Spa capture rate\nSolve minor guest complaints and raise customers’ satisfaction as per empowerment program at their own level, and refer to superiors for assistance, for more complicated situations\nAct as mini-managers and be more responsible for designated areas assigned to their care\nIncrease inter-action and independence with guests’ contact, in order to raise their confidence level\nBe more independent and not afraid to make their own decisions, instead of always relying or referring to their superiors\nJob Requirements\nEducation & Certification\nNo formal education required Experience\nMinimum 2 years prior experience in a front-line customer service position, preferably in the hospitality or related industry Other Prerequisites\nPossess excellent customer service and communication skills\nAble to operate basic computer applications and handle incoming calls / enquiries\nApplicants should project a professional, healthy and well-groomed appearance\nAble to commit to rotating shifts, including weekends (no overnight shifts)\nMarina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.","description_format":"text","description_chars":2832,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts","Exhibitions","iGaming & Gambling"],"lifecycle":[{"event":"open","at":"2026-09-08T08:30:40Z"}],"visa":[],"liveness":{"score":66,"band":"ok","label":"Likely open","p_open":1,"p_active":0.917,"p_room":0.72,"age_days":64,"expected_fill_days":101,"reasons":["conf:0","urgency","velocity","win:mid","crowd:junior,brand"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/marinabaysands-spa-receptionist","json_url":"https://alion.io/job/marinabaysands-spa-receptionist.json","meta":{"generated_at":"2026-11-04T12:51:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19397,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":449037},"rest":"https://alion.io/mcp/rest/get_company?id=449037"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmarinabaysands-spa-receptionist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmarinabaysands-spa-receptionist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmarinabaysands-spa-receptionist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/marinabaysands-spa-receptionist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmarinabaysands-spa-receptionist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":540099}},{"tool":"search_jobs","arguments":{"company":"marinabaysands.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":540099},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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