{"id":3513614,"url":"https://alion.io/job/maritz-operations-manager-event-management-smm","title":"Operations Manager, Event Management (SMM)","company":{"id":1885741,"name":"Maritz","domain":"maritz.com","url":"https://alion.io/company/maritz-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":71000,"max_usd":138000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":450},"experience_years_min":3,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-29T00:00:00Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-10-30T14:19:05Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Where Human Connection Fuels Possibility\nAt Maritz, decades of innovation and perseverance have built more than just a strong reputation - they’ve shaped a culture where human connection and collaboration are at the heart of everything we do.\nJoining Maritz means becoming part of a workplace grounded in a critical truth; people and their potential is our greatest resource.\nMaritz helps companies achieve their business goals by inspiring people to perform their best. We design experiences, incentives, and recognition programs that spark action and deliver measurable impact.\nAnd we’ve brought this human-first design inward - intentionally building teams that care for each other and collaborate powerfully. In our most recent employee survey, nearly 90% of respondents said that their managers care about their concerns and 82% said they feel genuinely appreciated. We know that when employees feel seen, supported, and celebrated for who they are, they thrive and so does our business.\nThat’s why we’ve created a flexible, environment that empowers you to do your best work without sacrificing what matters most to you. In fact, in that same survey, nearly 90% of respondents said they have the flexibility they need to balance work and personal life and nearly 80% said Maritz does a great job prioritizing employee well being.\nWe have a passion for excellence and genuine care for the people making it possible.\nThe Operations Manager, Event Management (SMM) provides a centralized point of leadership for coordination and execution of face to face, digital and hybrid events/programs ensuring operational excellence across all program operations. This role strives to meet client needs, specifications, objectives, and quality standards.You'll work with the collective event management team and direct reports to maximize contribution margin by effectively managing the customer experience, balancing customer satisfaction, employee satisfaction and organizational cost.\nWhat You'll Be Doing\n65% - Team Management & Leadership:\nProvide mentorship and coaching to the team for all areas of event management across all markets and event types.\n\nCoordinates and facilitates regular team meetings and communications. Identifies training/learning opportunities for direct reports as well as ongoing performance coaching and goal setting.\n\nIdentify opportunities for ROIs on an ongoing basis. Responsible for accurate labor, time tracking and T&E within the team.\n\nProvides ongoing coaching and has regular development conversations. Ensures timely and accurate T&E expense reporting.\n\nAssists in the development and implementation of initiatives to address business goals.\n\nProvides expertise with regards to destination, hotel and organization/internal services. Monitoring and reporting for SLA adherence. Interacts with client stakeholders answering questions and resolving issues.\n\nSupport new initiatives & processes within company and EM. Support new employee onboarding and responsible for invoicing approvals.\n\n35% Target Account Work:\nAct as the Meeting Event Management support for all programs assigned. Responsibilities include project & experience management of assigned programs, relationship management and financial management.\n\nEnsures adherence to workflow process and responsible for client SOPs.\n\nBalances a workload of event management account projects, along with people management.\n\nOversees target accounts in event management for operational consistency, client deliverables, best practices and SOPs on account.\n\nWhat You'll Bring\nBachelor’s degree or equivalent experience required.\n\nMinimum 3-5 years of experience in Meeting, Events and/or Incentive Travel pre-sale and/or post-sale activities required.\n\n1-2 years of proven supervisory and/or leadership experience.\n\nStrong organization, motivation, and communication skills to manage multiple teams.\n\nAbility to interact with all levels of an organization; internal, client, and partner.\n\nExperience working in events within a HCP environment.\n\n Nice to Have\nGlobal travel/hospitality industry experience and knowledge desirable.\n\nUnderstanding of Experience Design and ability to articulate how previous events have achieved business objectives and guest impressions is a plus.\n\nExperience working with and/or exposure to budgets preferred.\n\nDesignations such as PMP (Professional Meeting Planner), CMP (Certified Meeting Planner), CIS, CITP, HMCC, DES certification desired.\n\nThings You Should Know\nThis role may require travel up to 20% of the time.\n\nThis is a remote position.\n\nDISCLAIMER: This job description is designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to confirm or be interpreted as a comprehensive summary of all duties, responsibilities and qualifications required of associates assigned to this job.\nMaritz offers a comprehensive benefits package for full-time employees including medical, dental, vision, life insurance, disability, paid parental leave, 401k, tuition reimbursement, paid time off, year end holiday closure, and more!\nView all details at: www.MaritzBenefits.com\nMaritz will only employ applicants who have authorization to work permanently in the U.S. This is not a position for which sponsorship will be provided. Those who need sponsorship for work authorization now or in the future are not eligible for hire. No calls or agencies please.\nMaritz is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.\nIf you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by calling 1-636-827-0380 or by sending an email to .","description_format":"text","description_chars":6044,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Event Management","Corporate Events","Biotechnology","Exhibitions"],"lifecycle":[{"event":"open","at":"2026-10-30T09:14:20Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":30,"reasons":["conf:2","win:early"],"computed_at":"2026-10-30T17:12:47Z"},"pay":null,"html_url":"https://alion.io/job/maritz-operations-manager-event-management-smm","json_url":"https://alion.io/job/maritz-operations-manager-event-management-smm.json","meta":{"generated_at":"2026-10-30T17:12:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5635,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1885741},"rest":"https://alion.io/mcp/rest/get_company?id=1885741"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmaritz-operations-manager-event-management-smm"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmaritz-operations-manager-event-management-smm"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmaritz-operations-manager-event-management-smm"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/maritz-operations-manager-event-management-smm\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmaritz-operations-manager-event-management-smm"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3513614}},{"tool":"search_jobs","arguments":{"company":"maritz.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3513614},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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