{"id":1445230,"url":"https://alion.io/job/maritz-service-desk-analyst","title":"Service Desk Analyst","company":{"id":1885741,"name":"Maritz","domain":"maritz.com","url":"https://alion.io/company/maritz-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":43000,"max_usd":83000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":298},"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false},{"name":"Windows","optional":false},{"name":"ITIL","optional":true},{"name":"ITSM","optional":true},{"name":"ServiceNow","optional":true}],"status":"closed","first_seen_at":"2026-09-10T00:00:00Z","employer_posted_date":"2026-09-10","last_verified_at":"2026-10-10T12:23:48Z","board_verified":false,"closed_at":"2026-10-10T12:23:48Z","days_open":30,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":30},"description":"Where Human Connection Fuels Possibility\nAt Maritz, decades of innovation and perseverance have built more than just a strong reputation - they’ve shaped a culture where human connection and collaboration are at the heart of everything we do.\nJoining Maritz means becoming part of a workplace grounded in a critical truth; people and their potential is our greatest resource.\nMaritz helps companies achieve their business goals by inspiring people to perform their best. We design experiences, incentives, and recognition programs that spark action and deliver measurable impact.\nAnd we’ve brought this human-first design inward - intentionally building teams that care for each other and collaborate powerfully. In our most recent employee survey, nearly 90% of respondents said that their managers care about their concerns and 82% said they feel genuinely appreciated. We know that when employees feel seen, supported, and celebrated for who they are, they thrive and so does our business.\nThat’s why we’ve created a flexible, environment that empowers you to do your best work without sacrificing what matters most to you. In fact, in that same survey, nearly 90% of respondents said they have the flexibility they need to balance work and personal life and nearly 80% said Maritz does a great job prioritizing employee well being.\nWe have a passion for excellence and genuine care for the people making it possible.\nMaritz is seeking a customer-focused and technically skilled Service Desk Analyst to provide exceptional support to employees across the organization. This role serves as the first point of contact for IT-related issues and requests, delivering outstanding customer service through phone, chat, and in-person interactions, supporting a broad range of technologies and applications.This full-time, on-site role is based at Maritz Headquarters in Fenton, MO and requires working five days per week in the office. The position also includes participation in an after-hours on-call rotation. Some remote work is available after onboarding upon manager discretion.\nWhat you'll be doing\n90%\nProvide first-level technical support for hardware, software, printers, and business applications.\n\nRespond to and resolve incidents and service requests received through phone, chat, and walk-up support.\n\nCreate, update, and manage support tickets while maintaining accurate documentation.\n\nEscalate complex issues to appropriate support teams when necessary.\n\nFollow established service management processes and procedures.\n\nDeliver exceptional customer service and maintain a professional, friendly, and helpful attitude in all interactions.\n\n10%\nContribute to the creation and enhancement of knowledge base articles and process documentation.\n\nParticipate in continuous improvement initiatives that enhance the employee support experience.\n\nWhat you'll bring:\nMinimum of 2 years of experience in a Service Desk, Help Desk, Desktop Support, or similar IT support role.\n\nStrong knowledge of:\nWindows operating systems\n\nMicrosoft 365 applications and services\n\nPC hardware and peripherals\n\nNetwork connectivity troubleshooting\n\nRemote support tools\n\nExcellent verbal communication and phone etiquette skills.\n\nExceptional customer service and interpersonal skills.\n\nStrong written communication skills with the ability to clearly document issues and resolutions.\n\nAbility to troubleshoot technical issues independently and efficiently.\n\nStrong organizational and time-management skills.\n\nAbility to work effectively in a fast-paced, team-oriented environment.\n\nNice to have:\nExperience using the ServiceNow platform for incident, request, asset, or knowledge management.\n\nExperience with the NiCE telephony platform for phone support.\n\nITIL Foundation certification or familiarity with IT Service Management (ITSM) practices.\n\nExperience supporting enterprise environments with distributed or remote workforces.\n\nWhat you should know:\nThis full-time, on-site role is based at Maritz Headquarters in Fenton, MO and requires working five days per week in the office.\n\nThe position also includes participation in an after-hours on-call rotation.\n\nSome remote work is available after onboarding upon manager discretion.\n\nDISCLAIMER: This job description is designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to confirm or be interpreted as a comprehensive summary of all duties, responsibilities and qualifications required of associates assigned to this job.\nMaritz offers a comprehensive benefits package for full-time employees including medical, dental, vision, life insurance, disability, paid parental leave, 401k, tuition reimbursement, paid time off, year end holiday closure, and more!\nView all details at: www.MaritzBenefits.com\nMaritz will only employ applicants who have authorization to work permanently in the U.S. This is not a position for which sponsorship will be provided. Those who need sponsorship for work authorization now or in the future are not eligible for hire. No calls or agencies please.\nMaritz is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.\nIf you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by calling 1-636-827-0380 or by sending an email to .","description_format":"text","description_chars":5701,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Biotechnology","Events & Ticketing","Corporate Events"],"lifecycle":[{"event":"open","at":"2026-09-29T06:25:16Z"},{"event":"close","at":"2026-10-10T12:23:48Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/maritz-service-desk-analyst","json_url":"https://alion.io/job/maritz-service-desk-analyst.json","meta":{"generated_at":"2026-10-12T12:04:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18892,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1885741},"rest":"https://alion.io/mcp/rest/get_company?id=1885741"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmaritz-service-desk-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmaritz-service-desk-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmaritz-service-desk-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/maritz-service-desk-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmaritz-service-desk-analyst"}]}