{"id":466113,"url":"https://alion.io/job/mark43-technical-account-manager","title":"Technical Account Manager","company":{"id":179529,"name":"Mark43","domain":"mark43.com","url":"https://alion.io/company/mark43","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":81,"open_postings":25,"ghost_share":0.24,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":87,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Manchester, United States"],"countries":["US"],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":121000,"max_usd":234000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":540},"experience_years_min":5,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Claude Code","optional":false}],"status":"live","first_seen_at":"2026-08-28T17:40:15Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-31T07:26:34Z","board_verified":true,"closed_at":null,"days_open":63,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":63},"description":"Applicants must be authorized to work for any employer in the country in which the role is being hired. We are unable to sponsor or take over sponsorship of an employment visa at this time.\nMark43’s mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all. We build powerful, scalable, and elegant software that sets a new standard for the tools upon which our first responders rely. Our users are diverse, and we are therefore committed to embracing diversity of thought and experience within our team. \nWe’re seeking an experienced Technical Account Manager to drive customer success and engagement for our growing list of UK accounts. In this role, you will be responsible for developing and scaling our account management program, ensuring the health and satisfaction of customers through creative, flexible solutions. With at least 5 years in a technical account management role at an enterprise software company, the ideal candidate brings expertise in managing complex accounts, particularly within government sectors. You will collaborate with our Services, Customer Experience, and Sales teams to support a customer-first approach that builds trust and long-term partnership. \nWhat You’ll Do \nIf you were part of our team, here are some things you would do: \nAssist with the implementation and troubleshooting of technical services for public safety agencies in the UK.\nAnalyze customers’ technical landscapes, processes, and policies to recommend services such as interfaces, migrations, and analytics\nAct as a customer advocate, addressing pain points, and collaborating with the Services teams, Customer Experience, Product, and Engineering teams to drive resolution and improvement.\nDeliver technical and product expertise to support sales, build relationships, and align on customer implementation timelines.\nAnalyze customer needs, recommend enhancements, and communicate feedback to developers for continuous improvement.\nTrack and report on account metrics and product performance to support sales goals and customer satisfaction.\nGuide key stakeholders through different stages of technical implementation, including requirements gathering, solutioning, documentation, configuration and mapping, and user acceptance testing\nAlign with Delivery teams on customer implementation timelines and payment milestones. \nWhat You’ll Need \nProven experience as a Technical Account Manager with strong technical support skills across pre- and post-sales.\nAbility to address product queries promptly and train customers for effective product use.\nTechnical expertise in digital technologies, SaaS, and front-end development, with an ability to explain complex concepts to non-technical audiences.\nSkilled in identifying cost-effective solutions and addressing customer needs with strategic recommendations.\nExcellent communication, analytical, and problem-solving skills.\nAbility to work from our customer site in Manchester up to 3 days a week. \nPeople who thrive on our team also tend to share the following characteristics: \nHumble, open, and curious. You’re not afraid to ask questions and understand the importance of being an informed leader.\nPassionate, eager, and motivated. You’re dedicated to the mission of improving public safety and excited to overachieve on your goals. \nRelationship builder. You understand that big wins take time and you’re willing to put in the work day in and day out to build a relationship with the customer. \nInspirational, uplifting, enthusiastic. You’re a leader that will motivate your team and others to successfully achieve their goals. \nWhat We Offer \n28 days holiday plus UK bank holidays\nPrivate medical, dental, and vision insurance through AXA Health and BUPA, fully paid for you and your dependents\n18 weeks paid parental leave for primary caregivers plus a ramp-back programme\n Income protection (75% of salary) and death in service cover (4x salary), fully paid\nPension through Nest with 3% employer contribution\nGym reimbursement for you and your partner\nEquipment allowance to set up your home office\nAI tooling including Claude Code Enterprise licences\nSpring Health membership with therapy sessions and mental wellness tools, fully covered\nCompany performance-based bonus\nPaid sabbatical of one month at your five-year anniversary\nBiannual hackathons, learning budget, and a team that genuinely invests in your growth \nWhat We Value \nHumility. You know the best ideas win, no matter where they come from. You ask questions before making assumptions and you're as happy being wrong as being right, because either way, the team gets to a better answer.\nInclusivity. You respect expertise in all its forms and actively seek out perspectives different from your own. You make space for others and assume good intent.\nExcellence. You care deeply about technical quality in the systems you build, the designs you review, and the decisions you make. You set a high bar, lead by example, and help engineers develop the judgement to meet it independently.\n Diligence. You take ownership, mind the details, and understand that the software this team builds is used in moments that genuinely matter. You stay close to the technical details, surface risks early, and make sure the team delivers responsibly without cutting corners. \nApplicants must be authorised to work in the UK. We are unable to sponsor or take over sponsorship of an employment visa at this time. \nThis role may require you to complete Non-Police Personnel Vetting (NPPV) security clearance up to level 3. \nMark43 is approved to hire in Canada, the UK, and 36 U.S. states, including Alabama, Arizona, California (excluding San Francisco), Colorado, Connecticut, Washington D.C., Florida, Georgia, Iowa, Idaho, Illinois, Indiana, Kansas, Massachusetts, Maryland, Maine, Michigan, Minnesota, Missouri, North Carolina, Nebraska, New Hampshire, New Jersey, New Mexico, New York, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Vermont, Washington, Wisconsin, and West Virginia. Before applying to a remote role, please ensure that you are able to perform the position in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift. \nOur Privacy Notice describes how Mark43 uses and protects the personal information of prospective employees during the recruitment process. It informs you about our handling of the personal information you provide to us when you apply for a position in our organization and in general when you express your interest in joining our team.\nAs a part of Mark43's security measures all employees must: Engage in appropriate use of the company's electronic information resources; Become knowledgeable about and follow relevant security policies and guidelines; Protect the resources under their control, such as passwords, computers, and data that they create, receive, or download; and Promptly report security-related incidents and violations, and responding to official reports of security incidents involving their systems or accounts.\nMark43 is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed, please email  requesting the accommodation.","description_format":"text","description_chars":7665,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":5,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Home office","Parental leave","Vision insurance"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Law Enforcement","Digital Government"],"lifecycle":[{"event":"open","at":"2026-09-06T12:16:24Z"}],"visa":[],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.894,"p_room":0.6,"age_days":63,"expected_fill_days":87,"reasons":["conf:2","velocity","win:late","crowd:"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/mark43-technical-account-manager","json_url":"https://alion.io/job/mark43-technical-account-manager.json","meta":{"generated_at":"2026-10-31T08:58:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13522,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":179529},"rest":"https://alion.io/mcp/rest/get_company?id=179529"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmark43-technical-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmark43-technical-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmark43-technical-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mark43-technical-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmark43-technical-account-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":466113}},{"tool":"search_jobs","arguments":{"company":"mark43.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":466113},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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