{"id":1425766,"url":"https://alion.io/job/markel-business-analyst","title":"Business Analyst","company":{"id":1856685,"name":"Markel","domain":"markel.com","url":"https://alion.io/company/markel","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":26,"ghost_share":0,"stale_share":0.731,"repost_share":0,"time_to_fill_p50_days":42,"computed_at":"2026-10-06T05:45:30Z"}},"role":"Analytics","role_family":"Analytics","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Richmond, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":57000,"max_usd":109000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":685},"experience_years_min":3,"visa_sponsorship":true,"relocation_package":false,"has_equity":true,"technologies":[{"name":"ITSM","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"Power BI","optional":false},{"name":"Service Desk","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-08-25T00:00:00Z","employer_posted_date":"2026-08-25","last_verified_at":"2026-10-06T21:14:14Z","board_verified":true,"closed_at":null,"days_open":43,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":43},"description":"What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it.\nThe work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.\n\nJoin us and play your part in something special!\n\nThe Support Analyst is responsible for one or more technologies or functions within IT, including analyzing performance and ensuring the technology or function is meeting customer requirements. The Support Analyst makes decisions based on independent judgment to resolve a range of complex technical problems and demonstrates technical and process expertise as it relates to their area of responsibility while continually working to improve overall service delivery.The IT Operations Analyst is responsible for supporting operational excellence initiatives across IT Service Operations through process improvement, operational analysis, data insights, and cross-functional coordination activities. This role will partner closely with Service Desk, Deskside Support, Tier 2 Operations, and ITSM to improve workflows, identify operational inefficiencies, support strategic initiatives, and enhance service delivery consistency across the organization.\nThis individual will lead operational analysis and coordination efforts, support operational governance activities, assist with workflow optimization and process standardization, and help drive continuous improvement initiatives across multiple operational areas. The role requires a highly organized and analytical individual who can operate independently, manage competing priorities, and influence operational improvements across both technical and business teams.\nResponsibilities\nAnalyze operational workflows and identify opportunities for process optimization, standardization, and efficiency improvements\nPull, analyze, and interpret operational data and trends to support operational and strategic decision making\nLead and support operational improvement initiatives across Service Desk, Deskside, Tier 2 Operations, and ITSM\nCoordinate cross-functional operational activities, follow-ups, and action tracking across multiple teams and stakeholders\nAssist with process mapping, operational documentation, workflow development, and governance activities\nSupport KPI, SLA, and operational performance management activities, including identifying trends and improvement opportunities\nDevelop and maintain dashboards, operational summaries, and leadership reporting as needed\nSupport operational governance cadences, service management initiatives, and operational maturity efforts\nAssist with project coordination activities including operational planning, meeting facilitation, status tracking, and stakeholder communication\nPartner with technical and business teams to improve operational consistency, customer experience, and service delivery effectiveness\nIdentify operational risks, gaps, and inefficiencies and provide recommendations for improvement\nSupport quality assurance, service review, and continuous improvement activities\nPerform a variety of operational and strategic support activities as business needs evolve\nCompetencies\n3+ years of experience in business operations, IT operations, operational analysis, service management, project coordination, or related operational support roles preferred\nExperience with reporting and analytics tools such as Service Now, Advanced Excel skills, Power BI Data Modeling, SQL, DAX or similar platforms preferred\nBachelor's degree in Computer Science, Information Technology, or a related field preferred\nStrong analytical, organizational, and problem-solving skills\nExperience analyzing operational data, trends, and service performance metrics\nExperience with process mapping, workflow analysis, and operational improvement initiatives preferred\nStrong understanding of operational governance, service management, and cross-functional operational support models preferred\nExcellent verbal and written communication skills\nAbility to communicate operational and technical information in a business-friendly manner\nAbility to collaborate effectively across technical teams, operational leadership, and business stakeholders\nStrong project coordination and operational planning skills\nAbility to manage multiple priorities and operational initiatives simultaneously\nSelf-starter with the ability to work independently and drive operational follow-through\nStrong attention to detail with a focus on operational consistency and execution\nFlexible, adaptable, and able to operate effectively in a fast-paced and evolving operational environment\nUS Work Authorization\nUS Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.\nPay information:\nThe base salary offered for the successful candidate will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure, demonstrated competencies, geographic location, and other factors. The salary for the position is $74,320 - $127,710 with a 12% bonus potential.\nWho we are:\nMarkel Group (NYSE - MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.\nWe’reall about people | We win together | We strive for better\nWe enjoy the everyday | We think further\nWhat’sin it for you:\nIn keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work.\nWe offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees’ needs at all stages of life.\n\nAll full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.\n\nWe also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.\n\nAre you ready to play your part?\nChoose ‘Apply Now’ to fill out our short application, so that we can find out more about you.\nCaution: Employment scams\nMarkel is aware of employment-related scamswhere scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order tosteal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These \"job offers\" include convincing offer letters and frequentlyask for confidential personal information. Therefore, for your safety, please note that:\nAll legitimate job postings with Markel will be posted on Markel Careers. No other URL should be trusted for job postings.\n\nAll legitimate communications with Markel recruiters will come from Markel.com email addresses.\n\nWe would also ask that you please report any job employment scams related to Markel to .\nMarkel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law.\nShould you require any accommodation through the application process, please send an e-mail to the .\nNo agencies please.","description_format":"text","description_chars":8668,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Parental leave","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Property & Casualty Insurance"],"lifecycle":[{"event":"open","at":"2026-09-28T23:38:21Z"}],"visa":[],"liveness":{"score":21,"band":"cold","label":"Long shot","p_open":1,"p_active":0.486,"p_room":0.44,"age_days":42,"expected_fill_days":42,"reasons":["conf:3","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-06T05:45:30Z"},"pay":null,"html_url":"https://alion.io/job/markel-business-analyst","json_url":"https://alion.io/job/markel-business-analyst.json","meta":{"generated_at":"2026-10-07T02:12:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3647,"day_limit":5000,"remaining_today":1353,"minute_limit":60,"resets_at":"2026-10-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1856685},"rest":"https://alion.io/mcp/rest/get_company?id=1856685"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmarkel-business-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmarkel-business-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmarkel-business-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/markel-business-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmarkel-business-analyst"}]}