{"id":1425732,"url":"https://alion.io/job/markel-deskside-support-analyst","title":"Deskside Support Analyst","company":{"id":1856685,"name":"Markel","domain":"markel.com","url":"https://alion.io/company/markel","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":25,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-29T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":76000,"period":"year","method":"role_country_seniority_unknown","sample_n":42},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-18T00:00:00Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-09-29T04:58:26Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Looking for a role that will have a meaningful impact on the strategic underwriting decisions our business makes?The Deskside Operations Analyst is responsible for specialised information technology areas performing operational, analytical, and/or technical support functions to maintain and improve the end users experience.\nThis role would suit a candidate looking to build upon their IT support experience or to take the next step from a Service Desk or Junior IT Support position into a hands-on Deskside Support role.\nWhat part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.\nJoin us and play your part in something special!\nThe opportunity:\nThe Deskside Support Analyst is responsible for providing priority support for escalated end user issues as part of a team of Deskside Analysts. Your role will be to help onsite but also support the wider offices with deskside needs. Your main focus will be on triage of escalated support requests and supporting users in person at the tech bar. This role plays a key role in improving end user productivity.\nWhat you’ll be doing:\nProviding Hands and Eyes Support (assistance to network, voice, collaboration teams as required).\n\nProvide priority support for escalated user issues.\n\nParticipate in projects within the team and with other IT Teams within the organisation.\n\nSupporting the business, contacting the end users encountering challenges for troubleshooting and root cause analysis for accurate assignment and timely resolution.\n\nParticipating in an On-Call rotation within the wider team to ensure a strong, robust service is provided to the business.\n\nComplete Install, Move, Add, Change activity via a ServiceNow Service Requests.\n\nDiagnose and resolve end user network, VPN, Wi-Fi, and LAN access problems and be responsible for the escalation.\n\nCoordinating SOHO Kit configuration/shipment for existing employees and new starters.\n\nUnderstand principles and practices of ITIL standards.\n\nProviding conference room equipment support and upkeep.\n\nProvide support for all office hardware - laptops, thin clients, peripherals, printers, etc.\n\nPerform PC maintenance, repair, analysis, and testing.\n\nAssists in creating documentation for self-service end-user support knowledge base and for team members as an internal knowledge base and best practice sharing.\n\nSupport the end user experience by being an ambassador of our environment and enabling them to use the technology.\n\nLiaising with Vendors relating to Incidents and service requests reported by users.\n\nUtilising ServiceNow platform for triage of End User Support tickets\n\nOur must-haves:\nSolid experience in supporting end users in a larger organization.\n\nExperience troubleshooting and resolving WAN/LAN print related issues.\n\nExperience in supporting Microsoft Managed Desktop - Laptops\n\nExperience with Service NOW and JIRA for tracking of issues and projects\n\nExperience in Microsoft Office (2016, 2019, 2021, or O365)\n\nExperience with Cisco WebEx technology and experience in AV conference rooms technology.\n\nSolid understanding of MacOS, Windows OS and MS Office products.\n\nStrong oral and written communication skills.\n\nSuperb communication and customer service skills\n\nUnderstanding of desktop virtualization technologies and tools, this will be advantageous, although not a necessity.\n\nExperience with TCP/IP and IP addressing.\n\nExperience with O365/M365 endpoint management and Intune.\n\nUp to 20% travel required.\n\nWho we are:\nMarkel Group (NYSE - MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory, and investment operations around the world.\nWe’re all about people | We win together | We strive for better | We enjoy the everyday | We think further\nWhat’s in it for you?\nA great starting salary plus annual bonus & strong benefits package…\n\n25 days paid holiday plus Bank Holidays, with the opportunity to buy/sell extra leave\n\nFantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan as well as other great benefits on offer\n\nThere are countless opportunities to learn new skills and develop in your career and we can provide the support needed to do just that!\n\nAre you ready to play your part?\nChoose ‘Apply Now’ to fill out our short application, so that we can find out more about you.\nMarkel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.\nWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.\nWe will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at  or call us at 0161 507 5827 to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.\n#LI-Hybrid #PlayYourPartUK","description_format":"text","description_chars":5841,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Property & Casualty Insurance"],"lifecycle":[{"event":"open","at":"2026-09-28T23:38:21Z"}],"liveness":{"score":46,"band":"ok","label":"Likely open","p_open":1,"p_active":0.514,"p_room":0.9,"age_days":11,"expected_fill_days":21,"reasons":["conf:0","stale_co","win:mid","comp:brand"],"computed_at":"2026-09-29T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/markel-deskside-support-analyst","json_url":"https://alion.io/job/markel-deskside-support-analyst.json","meta":{"generated_at":"2026-09-30T01:32:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1131,"day_limit":5000,"remaining_today":3869,"minute_limit":60,"resets_at":"2026-10-01T00:00:00Z"}}}