{"id":1425754,"url":"https://alion.io/job/markel-operations-coordinator","title":"Operations Coordinator","company":{"id":1856685,"name":"Markel","domain":"markel.com","url":"https://alion.io/company/markel","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":76,"open_postings":23,"ghost_share":0,"stale_share":0.957,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Richmond, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":27,"max":47,"currency":"USD","period":"hour","gross":null,"usd_annual":94000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":true,"technologies":[{"name":"ITIL","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Power BI","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"Shift-Left Security","optional":false},{"name":"TCP/IP","optional":false}],"status":"live","first_seen_at":"2026-09-03T00:00:00Z","employer_posted_date":"2026-09-03","last_verified_at":"2026-10-22T00:04:36Z","board_verified":true,"closed_at":null,"days_open":49,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":49},"description":"What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it.\nThe work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.\n\nJoin us and play your part in something special!\n\nThe Process Analyst is responsible for analyzing, documenting, improving, and standardizing Deskside Support processes to enhance operational efficiency, service quality, customer experience, and data accuracy. This role partners with Deskside Support, Service Desk, IT Asset Management, Workplace Resources, and other IT teams to drive continuous improvement initiatives, optimize workflows, develop reporting, and support strategic projects.Operations Coordinator -Deskside Support\nJob Summary\nThe Process Analyst is responsible for analyzing, documenting, improving, and standardizing Deskside Support processes to enhance operational efficiency, service quality, customer experience, and data accuracy. This role partners with Deskside Support, Service Desk, IT Asset Management, Workplace Resources, and other IT teams to drive continuous improvement initiatives, optimize workflows, develop reporting, and support strategic projects.\nKey Responsibilities\nProcess Improvement & Operational Excellence\nIdentify inefficiencies, bottlenecks, and recurring issues within Deskside Support operations.\nMap, document, and maintain end-to-end support processes.\nLead continuous improvement initiatives focused on standardization, automation, and simplification.\nSupport Lean Right and Shift Left initiatives by identifying tasks suitable for redistribution or automation.\nDevelop process documentation, SOPs, workflows, and knowledge articles.\nFacilitate process reviews and stakeholder workshops.\nIT Asset Management Support\nAssist with Hardware Asset Management (HAM) process development and governance.\nReconcile inventory discrepancies and identify process gaps.\nSupport laptop refresh programs and cessation equipment recovery initiatives.\nServiceNow & Workflow Optimization\nReview ServiceNow incidents, requests, catalog items, and workflows for improvement opportunities.\nImprove data quality, categorization, assignment groups, and reporting accuracy.\nAssist with testing and implementation of workflow enhancements.\nSupport automation initiatives where manual effort can be reduced.\nProject & Program Support\nCoordinate Deskside operational projects including:Laptop refresh programs\nOffice moves\nTech Bar initiatives\nHardware standards projects\nWorkplace Resource deployments\nAsset management implementations\n\nMaintain project schedules, risks, action items, and status reporting.\nTrack milestones and ensure deliverables are completed on time.\nSupport development of customer satisfaction improvement plans.\nLaptop Refresh Program Management\nServe as the primary coordinator for the US & Bermuda (US&B) laptop refresh program.\nDevelop and maintain refresh schedules in partnership with the Hardware Asset Manager and Deskside leadership.\nCreate and manage rolling 30-, 60-, and 90-day refresh plans to ensure proactive resource planning and business readiness.\nCoordinate with business leaders, office managers, and key stakeholders to schedule refresh activities while minimizing business disruption.\nDevelop and execute communication plans for refresh initiatives, including pre-refresh announcements, user readiness communications, scheduling notifications, and post-deployment follow-up.\nTrack refresh progress, deployment metrics, risks, and dependencies, providing regular status reports to leadership.\nIdentify locations, departments, and user groups requiring upcoming refresh activities and ensure sufficient inventory and staffing are available to support deployment schedules.\nPartner with Workplace Resources, Service Desk, and Deskside Support teams to coordinate refresh logistics, office deployments, equipment recovery, and asset disposition activities.\nAnalyze refresh data and forecasting trends to improve planning accuracy, resource allocation, and user experience during future refresh cycles.\nDrive continuous improvement of refresh processes, documentation, reporting, and stakeholder communications.\nCustomer Experience & Service Quality\nAnalyze customer feedback and support trends.\nIdentify recurring pain points affecting end-user experience.\nRecommend improvements to service delivery models.\nSkills & Qualifications\nRequired\nExperience in IT Operations, Deskside Support, Service Desk, Asset Management, or Process Analysis\nStrong analytical and problem-solving skills\nExperience with ServiceNow reporting and workflow analysis\nAdvanced Excel and reporting skills\nProcess documentation and workflow mapping experience\nStrong communication and presentation skills\nPreferred\nITIL Foundation certification\nExperience with Power BI\nExperience with IT Asset Management\nLean Six Sigma or process improvement methodologies\nExperience supporting enterprise end-user computing environments\nExperience in supporting end users in a larger organization.\nExperience in supporting Microsoft Managed Desktop - Laptops\nExperience in troubleshooting/supporting Win 10\nExperience in Microsoft Office (2016, 2019, 2021, or O365)\nExperience with Cisco WebEx technology.\nExperience in AV conference rooms technology.\nStrong oral and written communication skills.\nBasic understanding of desktop virtualization technologies and tools, this will be advantageous, although not a necessity.\nBasic understanding of TCP/IP and IP addressing.\nBasic understanding of O365/M365 endpoint management and Intune.\nUp to 20% travel required.\nUS Work Authorization\nUS Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.\nPay information:\nThe salary range for this position is $27.84/hr to $47.84/hr with an incentive target of 10%. The posted salary range reflects the lowest and highest base salary applicable to this role across our U.S. locations. Individual offers are determined based on geographic location, experience, qualifications, internal equity, and other job-related factors. As a result, the salary offered for a specific location will fall within a narrower range than the overall range displayed in this posting. This position may also be eligible to participate in the Company's annual incentive plan.\nWho we are:\nMarkel Group (NYSE - MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.\nWe’reall about people | We win together | We strive for better\nWe enjoy the everyday | We think further\nWhat’sin it for you:\nIn keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work.\nWe offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees’ needs at all stages of life.\n\nAll full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.\n\nWe also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.\n\nAre you ready to play your part?\nChoose ‘Apply Now’ to fill out our short application, so that we can find out more about you.\nCaution: Employment scams\nMarkel is aware of employment-related scamswhere scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order tosteal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These \"job offers\" include convincing offer letters and frequentlyask for confidential personal information. Therefore, for your safety, please note that:\nAll legitimate job postings with Markel will be posted on Markel Careers. No other URL should be trusted for job postings.\n\nAll legitimate communications with Markel recruiters will come from Markel.com email addresses.\n\nWe would also ask that you please report any job employment scams related to Markel to .\nMarkel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law.\nShould you require any accommodation through the application process, please send an e-mail to the .\nNo agencies please.","description_format":"text","description_chars":9927,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Parental leave","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Property & Casualty Insurance"],"lifecycle":[{"event":"open","at":"2026-09-28T23:38:21Z"}],"visa":[],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.357,"p_room":0.36,"age_days":49,"expected_fill_days":32,"reasons":["conf:6","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":{"stated_usd_annual":94000,"is_top_pay":true},"html_url":"https://alion.io/job/markel-operations-coordinator","json_url":"https://alion.io/job/markel-operations-coordinator.json","meta":{"generated_at":"2026-10-22T14:09:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13660,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1856685},"rest":"https://alion.io/mcp/rest/get_company?id=1856685"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmarkel-operations-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmarkel-operations-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmarkel-operations-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/markel-operations-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmarkel-operations-coordinator"}]}