{"id":1425773,"url":"https://alion.io/job/markel-senior-claims-handler-ftc","title":"Senior Claims Handler (FTC)","company":{"id":1856685,"name":"Markel","domain":"markel.com","url":"https://alion.io/company/markel","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Finance","role_family":"Finance","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Leeds, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":65000,"max_usd":118000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":48},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-19T00:00:00Z","employer_posted_date":"2026-08-19","last_verified_at":"2026-09-29T04:58:26Z","board_verified":true,"closed_at":null,"days_open":41,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":41},"description":"Senior Claims Handler - Care TeamInitial 1 year FTC role\nLeeds | Hybrid (4 days office / 1 day home)\nThe Opportunity:\nAt Markel, our Care Claims team handles complex, high-impact claims that genuinely matter, supporting organisations and individuals through some of their most challenging moments.\nWe’re now looking for a Senior Claims Handler to join our Leeds team on an initial one year fixed term contract, giving you the opportunity to step into a well-established, high-performing environment with real scope to grow.\nIf you’re currently in insurance claims or private practice, this role offers:\nMore ownership and autonomy over your cases\nA broader, more varied and interesting caseload\nThe chance to move into a strategic, decision-making role\n• Better work-life balance without sacrificing technical challenge\nWhat You’ll Be Doing:\nYou’ll take ownership of a diverse and complex caseload, handling claims across multiple lines, including:\nEmployers’ Liability (EL)\n\nPublic Liability (PL)\n\nProfessional Indemnity / Professional Negligence\n\nPersonal Injury\n\nManagement Liability, Cyber & Commercial Crime\n\nInquests and sensitive safeguarding matters\n\nYou’ll also:\nManage claims from initial notification through to settlement\n\nDevelop and drive your own claims strategy\n\nWork closely with policyholders, brokers, and solicitors\n\nHandle high-value and occasionally high-profile claims\n\nBuild strong customer relationships and deliver great outcomes\n\nYou’ll have real autonomy, not just process execution, but ownership of decisions\nAbout the Team:\nSpecialist Care Claims team (not just injury or casualty)\n\nHandling multi-line, highly varied work\n\nApprox. 8 handlers across 2 teams\n\nSupportive, collaborative, and high-performing culture\n\nStrong track record of internal promotion and development\n\nYou’ll join a team where:\nPeople genuinely support and learn from each other\n\nWork is interesting, meaningful, and never repetitive\n\nThere’s exposure beyond claims into clients, projects, and training\n\nWhat We’re Looking For:\nEssential:\nExperience in claims handling OR a legal background (solicitor / legal exec)\n\nExposure to:\nEL / PL / liability claims\n\nPersonal injury or professional negligence\n\nAbility to manage complex cases independently\n\nStrong communication and decision-making skills\n\nHighly Desirable:\nExperience in insurance claims environment\n\nBackground in care / healthcare or sensitive claims\n\nExposure to multi-line claims\n\nThis is a claims role (not a legal career path). You must have a genuine interest in care sector work and should be comfortable with sensitive and sometimes challenging but quality cases.\nWhy Join Markel?\nAt Markel, we believe insurance is about helping people when it matters most.\nYou’ll be part of a business that:\nPuts people first\n\nEncourages ownership and innovation\n\nInvests heavily in your long-term development\n\nOffers a culture that is both high-performing and genuinely supportive\n\nWhat’s in it for you:\nA great starting salary plus a bonus paid at the end of the FTC & strong benefits package…\n\n25 days paid holiday plus Bank Holidays, with the opportunity to buy / sell extra leave\n\nFantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan as well as other great benefits on offer\n\nFully funded CII qualifications + structured development\n\nClear progression into:\nSenior authority levels\n\nTechnical specialist roles\n\nLeadership opportunities\n\nReady to Apply?\nIf you’re looking for a role where you can:\nTake real ownership of your work\n\nBroaden your experience beyond a narrow caseload\n\nJoin a team that supports and develops you\n\nApply now and take the next step in your career.\nMarkel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.\nWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.\nWe will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at  or call us at 0161 507 5827 to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.\n#LI-Hybrid #PlayYourPartUK","description_format":"text","description_chars":4803,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Property & Casualty Insurance"],"lifecycle":[{"event":"open","at":"2026-09-28T23:38:21Z"}],"liveness":{"score":30,"band":"fade","label":"Fading","p_open":1,"p_active":0.683,"p_room":0.44,"age_days":41,"expected_fill_days":31,"reasons":["conf:0","win:tail","crowd:brand"],"computed_at":"2026-09-29T05:15:26Z"},"pay":null,"html_url":"https://alion.io/job/markel-senior-claims-handler-ftc","json_url":"https://alion.io/job/markel-senior-claims-handler-ftc.json","meta":{"generated_at":"2026-09-29T05:15:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4942,"day_limit":5000,"remaining_today":58,"minute_limit":60,"resets_at":"2026-09-30T00:00:00Z"}}}