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The ideal candidate will provide first and second-level technical support, troubleshoot IT issues, and ensure seamless delivery of IT services to end users.\nKey Responsibilities\nProvide technical support for hardware, software, network, and system-related issues.\nRespond to and resolve incidents and service requests within agreed SLAs.\nTroubleshoot Windows operating systems, Microsoft Office 365, Outlook, and collaboration tools.\nManage user accounts, permissions, and access through Active Directory.\nSupport laptops, desktops, printers, mobile devices, and peripheral equipment.\nCoordinate with global IT teams and third-party vendors for issue resolution.\nDocument incidents, solutions, and troubleshooting procedures in the ticketing system.\nMonitor and escalate critical incidents when necessary.\nEnsure high levels of customer satisfaction through effective communication and support.\nRequired Skills\nStrong experience in IT Service Desk / Technical Support roles.\nHands-on knowledge of:Windows 10/11 Administration\nMicrosoft Office 365\nActive Directory\nOutlook & Exchange\nVPN and Remote Support Tools\nITSM tools such as ServiceNow, Remedy, or Jira\n\nBasic understanding of networking concepts (TCP/IP, DNS, DHCP).\nExcellent troubleshooting and problem-solving skills.\nStrong verbal and written communication skills.\nAbility to work in a fast-paced environment and manage multiple priorities.\nPreferred Qualifications\nBachelor's degree in Computer Science, Information Technology, or a related field.\nITIL Foundation certification is preferred.\nMicrosoft certifications will be an added advantage.\nExperience supporting international users and global 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