{"id":3199739,"url":"https://alion.io/job/marketstar-assistant-manager-operations","title":"Assistant Manager - Operations","company":{"id":2825899,"name":"MarketStar","domain":"marketstar.com","url":"https://alion.io/company/market-star","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"HR","role_family":"HR","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9500,"max_usd":22000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2146},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-10-08T00:00:00Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-11-01T18:38:45Z","board_verified":true,"closed_at":null,"days_open":24,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":24},"description":"If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply.\nDisclaimer: MarketStar is committed to ensuring integrity and transparency in our recruitment practices. We DO NOT charge any fees at any stage of the recruitment process. In case you receive any unsolicited requests for payments, please report to immediately.\nRole- Assistant Manager - Operations\nExperience- 3-5 years on AM role. Precisely with Sales LOB.\nLocation- Hyderabad.\nAbout MarketStar:\nIn everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation.\nOur exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.\nWe are excited to have you apply to join our MarketStar team and can’t wait to discuss how we can help you find growth! \nJob Responsibilities:\n\nOversee overall planning and performance of a particular market.\nOwnership for overall delivery of service level components, quality, and productivity targets & indicators for a particular market.\nDetermine operational strategies for a particular market - conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses.\nActively contribute towards improving operational systems, processes, and policies or build efficiency.\nEstablish technical specifications, and production, productivity, quality, and customer-service standards for the particular market.\nLong-term planning, including initiatives geared toward operational excellence.\nContribute to short and long-term planning and strategy for the particular market.\nFacilitate coordination and communication between support functions.\nResponsive & able to build strong relationships with colleagues while focusing on customer delight.\nProvide leadership, mentoring, and coaching for the TL and reps.\nOversee and review escalations and the escalations process for the particular market.\nMaintain employee performance records; track and report on performance outcomes.\nOwnership and problem resolution.\nProvide recommendations for product and process development based on customer feedback and analysis of the same.\nContribute towards hiring and training of reps.\nEnsure strict adherence to policies, processes, and compliance guidelines among the team.\nEmployee engagement and retention.\nExplore new business/revenue opportunities within the existing client base. \nBeing a key point of contact for internal and external clients.\nMaintain track of all pending/open items (internal and external) and ensure closure of the same within in a timely and appropriate manner.\nCore Competencies:\n\nDriving For Results: Challenging, pushing the organization and themselves to excel and achieve Customer Success: Doing the right thing for customers.\nTeam Leadership: Leading others to accomplish team goals and objectives.\nMotivating Others: Inspiring others to perform well by actively conveying enthusiasm and a passion for doing a good job.\nCoaching And Developing Others: Advising, assisting, mentoring and providing feedback to others to encourage and inspire the development of work-related competencies and long-term career growth.\nPlanning And Organizing: Effectively organizing and planning work according to organizational needs by defining objectives and anticipating needs and priorities.\nConflict Management: Managing conflict between people and effectively resolving sensitive issues.\nDecision Making: Making good decisions in a timely and confident manner\nInterpersonal Communication: Communicating clearly and effectively with people inside and outside of the organization.\nResilient & self-: A proactive & never give up attitude\nBusiness Acumen: Understanding general business and financial concepts, understanding the company's business, and using both general and specific knowledge to be effective.\nRelationship Management: Build sustaining and productive relationships with customers and stakeholders.\nMust have skills:\n\nStrategic Planning.\nTeam Management.\nPerformance Management.\nOperational Management.\nHiring, Training and Development.\nCoaching and Mentoring.\nLeadership.\nAttrition Management.\nExcellent communication skills (verbal and written).\nAbility to collaborate and work across the business to achieve shared success.\nProficient in Microsoft Excel, Word, and PowerPoint as well as applications to produce reports/ presentations.\nAbility to set targets, motivate & drive a team of 30 to 40 employees.\nManaging stakeholder/client expectations.\nExposure to the basics of Digital Marketing and Web Technologies would be an added advantage.\nTeam handling experience.\nShould be flexible working in night shifts.\nWhat’s in it for you?\n\nConstant Learning and an entrepreneurial growth mindset. Employee-centric benefits plan including but not limited to Comprehensive Health Insurance, generous Leave Policy, Covid Support, Vaccination drives, Well-being sessions, real-time grievance redressal, and work flexibility.\nWe are a people-first organization with policies and processes that help you bring the best version of yourself into work including fast-track growth for high-potential folks. An opportunity to be associated with the world’s leading brands as clients. To be a part of an organization with more than 60% of homegrown Leaders. Customized training programs that are catered to personal and professional development. We are an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success.\nNote: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Responsibilities may change over time to accommodate business needs.\nIf you’re up for this job, go on and hit the “Apply Now” button!","description_format":"text","description_chars":6700,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Health insurance","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Sales Enablement","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-10-24T07:50:55Z"}],"visa":[],"liveness":{"score":31,"band":"fade","label":"Fading","p_open":1,"p_active":0.686,"p_room":0.45,"age_days":24,"expected_fill_days":15,"reasons":["conf:9","win:tail"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/marketstar-assistant-manager-operations","json_url":"https://alion.io/job/marketstar-assistant-manager-operations.json","meta":{"generated_at":"2026-11-01T21:37:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32972,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2825899},"rest":"https://alion.io/mcp/rest/get_company?id=2825899"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmarketstar-assistant-manager-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmarketstar-assistant-manager-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmarketstar-assistant-manager-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/marketstar-assistant-manager-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmarketstar-assistant-manager-operations"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3199739}},{"tool":"search_jobs","arguments":{"company":"marketstar.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3199739},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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