{"id":1927794,"url":"https://alion.io/job/markon-solutions-close-support-technician","title":"Close Support Technician","company":{"id":3863685,"name":"Markon Solutions","domain":"markonsolutions.com","url":"https://alion.io/company/markon-solutions","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chantilly, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":130000,"max":160000,"currency":"USD","period":"year","gross":null,"usd_annual":160000},"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-05T20:47:24Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-07T23:40:46Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Description\nMarkon is seeking a Close Support Technician to support an Intelligence Community client in Chantilly, Virginia. This position will provide hands-on desktop support, access administration, and technical problem resolution for users across a variety of IT hardware, software, applications, and operating environments. The Close Support Technician will work directly with customers to diagnose and resolve issues, configure desktop equipment, administer user access, and coordinate more complex requirements with appropriate technical teams and service providers.\nResponsibilities\nProvide timely and dependable desktop support, access administration, and technical problem resolution.\nRespond directly to customers onsite to troubleshoot and resolve IT service requests and technical issues.\nDiagnose and resolve hardware, software, application, configuration, and performance issues affecting PCs, LAN-connected devices, printers, and other desktop technologies.\nSupport multiple operating environments, standard software suites, and project-specific applications and configurations.\nWork closely with customers to understand IT requirements and ensure technical problems are diagnosed and resolved in a timely manner.\nAnalyze customer requirements and coordinate more complex issues with the appropriate technical business units or service providers.\nProvide user account and access administration services.\nPerform the physical setup, installation, and configuration of desktop hardware and software.\nSupport software installations and upgrades as part of technical implementation teams.\nCoordinate IT projects and service activities with customers and appropriate technical providers.\nProvide hands-on support for the movement, installation, and configuration of IT equipment.\nQualifications\nRequired:\nAn active TS/SCI with FSP (Preferrably from this client) is required to be considered.\nBachelor’s degree related to the technical discipline and at least 3 years of relevant experience; ORAssociate’s degree and at least 5 years of relevant experience; OR\nNo degree and at least 7 years of relevant experience.\n\nThorough knowledge of Sponsor desktop hardware and standard application suites.\nDemonstrated experience identifying, troubleshooting, and resolving desktop hardware, software, and performance issues.\nKnowledge of server administration, maintenance, and user account management.\nAbility to provide hands-on desktop configuration, installation, and access administration support directly to customers.\nStrong customer-service and troubleshooting skills with the ability to effectively diagnose and resolve technical problems.\nWillingness to perform physical IT support activities, including moving equipment and the ability to lift up to 20 pounds.\nSalary Range\nUSD $130,000.00 - USD $160,000.00 /Yr.The Markon pay range for this position is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.Overview\nEager to join a team where your skills are valued, your growth is nurtured, and your impact is profound? Look no further than Markon, a premier consulting firm deeply dedicated to advancing our nation's most critical missions.\nAt Markon, we don't just offer jobs - we offer opportunities for personal and professional transformation. Empowering our employees to lead, innovate, and excel, we foster an environment where new ideas are not just welcomed but celebrated. As a perennial Washington Post Top Workplace, we prioritize the well-being and success of our team members, ensuring they can bring their best selves to work.\nHeadquartered in Falls Church, Virginia, Markon has garnered national recognition for our unwavering dedication to excellence in serving the intelligence community, as well as federal civilian and defense agencies. Our growing reach extends across 17 states, 116 countries, and 5 continents, where our team of dynamic professionals collaborates to deliver unparalleled program and project management services.\nMarkon values people and the tremendous impact each individual can make - which is why we’re consistently recognized as one of the best places to work in federal government consulting. Here, you can help solve the nation’s most important challenges, surrounded by colleagues who help you grow, advance, and succeed. We are deeply dedicated to what matters - bringing out the best in each other to advance our clients’ missions.Join us and make a meaningful impact.\nMarkon is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, national origin, age, protected veteran status, or disability status. This job posting will remain open until the position is filled.\nBenefits Offered: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Training and Tuition Assistance, Paid Time Off, and Holidays","description_format":"text","description_chars":5242,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":true,"languages":[]},"benefits":["Equity","Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Government","Health Care","Professional Services"],"lifecycle":[{"event":"open","at":"2026-10-05T20:47:24Z"}],"visa":[],"liveness":{"score":99,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.993,"p_room":1,"age_days":1,"expected_fill_days":30,"reasons":["conf:1","urgency","velocity","win:early","comp:brand"],"computed_at":"2026-10-07T05:47:15Z"},"pay":{"stated_usd_annual":160000,"is_top_pay":true},"html_url":"https://alion.io/job/markon-solutions-close-support-technician","json_url":"https://alion.io/job/markon-solutions-close-support-technician.json","meta":{"generated_at":"2026-10-08T00:20:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":317,"day_limit":5000,"remaining_today":4683,"minute_limit":60,"resets_at":"2026-10-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3863685},"rest":"https://alion.io/mcp/rest/get_company?id=3863685"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmarkon-solutions-close-support-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmarkon-solutions-close-support-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmarkon-solutions-close-support-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/markon-solutions-close-support-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmarkon-solutions-close-support-technician"}]}