{"id":3899567,"url":"https://alion.io/job/marksman-security-security-account-manager","title":"Security Account Manager","company":{"id":265378,"name":"Marksman Security","domain":"marksmansecurity.com","url":"https://alion.io/company/marksman-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":85,"open_postings":16,"ghost_share":0,"stale_share":0.563,"repost_share":0.063,"time_to_fill_p50_days":22,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chandler, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false}],"status":"live","first_seen_at":"2026-11-06T21:08:36Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-10T06:35:26Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Marksman Security is built on serving our clients and building careers - just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Marksman's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you!\nSite Manager - High-End Security\nPosition Overview\nWe are seeking an experienced, highly professional, and customer-service-oriented Site Manager to oversee security operations at a prestigious, high-end property. This individual will be responsible for maintaining the highest standards of security, professionalism, and guest services while ensuring the property operates in a safe, welcoming, and secure environment.\nThe ideal candidate will possess strong leadership abilities, exceptional communication skills, and a polished professional presence. This role requires someone who understands that security in a luxury environment extends beyond traditional security responsibilities and includes providing an elevated concierge experience.\nThe Site Manager will serve as the primary point of contact for security personnel, property management, tenants, and visitors while ensuring all security procedures and operational expectations are consistently maintained.\nEssential Duties and Responsibilities\n1. Professional Conduct and Guest Services (Concierge Focus)\nExemplary Professional Presence: Maintain a consistently polished, professional appearance and immaculate uniform, serving as a positive and credible first impression for the property.\n\nProactive Engagement: Act as a primary point of contact for building occupants and guests, providing proactive assistance, clear directions, and timely information with an outgoing, engaging, and hospitable demeanor.\n\nTenant Relations: Professionally and promptly assist tenants with building-related inquiries, access issues, and security concerns, establishing positive rapport and escalating complex matters as necessary.\n\nVisitor Management: Efficiently manage visitor sign-in/sign-out procedures, verify identities, issue temporary badges, and announce guest arrivals in accordance with established security protocols.\n\nCustomer Service Excellence: Consistently deliver exceptional customer service while maintaining discretion, professionalism, and confidentiality when interacting with tenants, VIP guests, and property representatives.\n\n2. Site Management and Leadership\nDaily Operations: Oversee daily security operations to ensure all assigned posts are properly staffed, operational expectations are met, and site procedures are followed.\n\nPersonnel Supervision: Provide leadership, direction, and oversight to assigned security personnel, ensuring employees maintain professional standards and fulfill their responsibilities.\n\nScheduling and Attendance: Monitor employee attendance, punctuality, shift coverage, and scheduling needs. Address staffing gaps promptly and coordinate coverage as necessary.\n\nTraining and Development: Ensure security personnel are properly trained on site-specific procedures, customer service expectations, emergency response protocols, and post orders.\n\nPerformance Management: Conduct routine performance observations, provide constructive feedback, address performance concerns, and recognize employees who consistently meet or exceed expectations.\n\nPolicy Enforcement: Ensure all personnel comply with company policies, client expectations, site-specific procedures, and applicable security regulations.\n\nClient Communication: Maintain consistent communication with property management and company leadership regarding staffing, daily operations, security concerns, and overall site performance.\n\nQuality Assurance: Conduct routine inspections of security personnel, assigned posts, uniforms, equipment, and operational procedures to ensure service standards are consistently maintained.\n\n3. Security and Loss Prevention Operations\nAccess Control: Strictly enforce building access control policies, ensuring every individual (tenant, vendor, or visitor) follows proper entry procedures, including key card and badge usage. Prevent unauthorized entry and tailgating.\n\nFoot Patrols: Conduct regular, documented security patrols of the property's interior and exterior perimeter, including common areas, parking garages, and vacant tenant spaces. Identify and report safety hazards and security vulnerabilities.\n\nSurveillance and Monitoring: Proficiently operate and monitor the Closed-Circuit Television (CCTV) system, alarm panels, and other life safety systems, identifying and responding to unusual activities.\n\nEmergency Response: Serve as a primary responder to alarms and critical incidents, including medical emergencies, fire alarms, suspicious activities, and unauthorized persons. Follow established emergency procedures and coordinate with property management and first responders.\n\nLoss Prevention: Identify potential security risks, suspicious activity, and vulnerabilities while implementing appropriate preventative measures to protect the property, occupants, and assets.\n\n4. Documentation and Incident Management\nReport Writing: Prepare detailed, accurate, and professional written reports covering security-related incidents, daily activities, unusual occurrences, and patrol observations using required digital platforms.\n\nCritical Incident Escalation: Immediately and effectively escalate critical incidents and emergencies to the appropriate property management representatives, security contacts, and law enforcement agencies.\n\nKey and Access Card Control: Assist with the accurate inventory and issuance of building keys and access cards. Ensure documentation remains current and credentials for terminated personnel are promptly deactivated and reconciled.\n\nDaily Activity Reports: Maintain accurate daily activity logs, shift summaries, staffing records, and other required operational documentation.\n\nIncident Follow-Up: Monitor outstanding security concerns and incident reports to ensure appropriate follow-up, communication, and resolution.\n\nQualifications and Requirements\nPrevious experience in security supervision, security management, or a similar leadership position.\n\nExperience working in a high-end commercial, residential, corporate, hospitality, or concierge environment preferred.\n\nExceptional customer service and interpersonal communication skills.\n\nStrong leadership, organizational, and problem-solving abilities.\n\nProfessional appearance, demeanor, and communication skills.\n\nAbility to manage personnel, coordinate schedules, and oversee daily operations.\n\nProficiency with computers, email, digital reporting platforms, and security systems.\n\nAbility to remain calm, professional, and decisive during emergencies and high-pressure situations.\n\nStrong written and verbal communication skills.\n\nAbility to maintain confidentiality and exercise sound judgment.\n\nMust meet applicable state security licensing requirements.\n\nAbility to work a flexible schedule as required by site operations.\n\nCompensation and Benefits\nWe believe in investing in our employees and providing opportunities for professional growth and advancement.\nCompensation:\nCompetitive compensation based on experience and qualifications.\n\nBi-weekly pay.\n\nEmployee performance incentives and rewards.\n\nEmployee referral bonus program.\n\nBenefits:\nMedical, dental, and vision insurance.\n\nShort-term disability coverage.\n\nCritical care and hospital indemnity coverage.\n\nComplimentary life insurance.\n\nPet insurance.\n\nLegal assistance and guidance.\n\nIdentity theft protection.\n\nEmployee Assistance Program (EAP).\n\nPaid time off.\n\nPaid on-the-job training.\n\nProfessional Development and Employee Recognition:\nCareer advancement opportunities.\n\nContinuous learning opportunities through our Learning Management System (LMS).\n\nProfessional growth and development opportunities.\n\nEmployee recognition events.\n\nEmployee performance incentives and rewards.\n\nBenefits and eligibility are subject to applicable plan terms and company policies.\nJoin Our Team\nIf you are a motivated security professional with a passion for leadership, exceptional customer service, and maintaining the highest standards of professionalism, we encourage you to apply.\nJoin a team where security, professionalism, and outstanding customer experiences go hand in 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