{"id":2424589,"url":"https://alion.io/job/marmind-customer-support-specialist-mfd","title":"Customer Support Specialist (m/f/d)","company":{"id":2001881,"name":"marmind","domain":"marmind.com","url":"https://alion.io/company/marmind","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"HiBob","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":82000,"period":"year","method":"role_country_seniority_unknown","sample_n":196},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Teams","optional":true}],"status":"live","first_seen_at":"2026-09-18T07:24:06Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-20T18:02:42Z","board_verified":true,"closed_at":null,"days_open":32,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":32},"description":"In this role, you will be responsible for supporting and representing our Facelift product within Entirely. As a Customer Support Specialist, you will be an important part of the experience our customers have with Facelift and with us. You will help customers solve technical questions, understand how to get the most from our platform and feel confident in their day-to-day work.You will join our Customer Success Department and work closely with all experts within the Customer Success Teams. After an intensive onboarding programme, you will gradually take ownership of your own customer cases and processes, while contributing ideas that improve the way we work. This role is a great opportunity for someone who is curious about software, enjoys communicating with people and wants to build deep product expertise in a supportive, international environment.\nResponsabilidades\nWhat will help you succeedYou are curious, technically minded and motivated to learn new things.\nYou enjoy communicating with and advising customers and feel comfortable building rapport with different people.\nYou can understand technical questions, structure information clearly and work towards pragmatic solutions.\nYou have a strong interest in digital media and social media platforms.\nYou communicate confidently in both German and English, in writing and in conversation.\nYou are comfortable appearing on camera for recorded product videos.\nYou are motivated, reliable and enjoy working with a professional team that values collaboration and humour.\nNice to haveInitial experience in software support or a customer-facing role in a digital environment.\nExperience with social media marketing tools or SaaS products.\nA willingness to contribute ideas beyond your own day-to-day cases.\nIf your experience does not match every point but the role sounds exciting, we still encourage you to apply.\nRequisitos\nProvide thoughtful, solution-oriented support to customers via chat, email and Microsoft Teams.\nInvestigate customer questions, ask targeted follow-up questions and identify practical solutions.\nBuild a deep understanding of the Facelift product and use that knowledge to guide customers effectively.\nTake ownership of your own cases and manage them through to resolution.\nHelp create an excellent product and service experience for our customers.\nContribute to improving internal support processes and take part in smaller projects.\nCollaborate with colleagues across Customer Success to strengthen long-term customer satisfaction.\nBeneficios\nA hybrid and flexible working model.\nAn intensive onboarding programme to help you develop strong product expertise.\nRegular feedback and development conversations focused on your individual strengths.\nUp to 20 days of workation.\n30 days of annual leave and competitive compensation.\nFamily-friendly working conditions and the option of a sabbatical.\nCompany pension scheme and a varied corporate benefits programme.\nHealth check-ups and vaccinations.\nRegular social events and a collaborative, international team environment.\nA modern office with a rooftop terrace in the heart of Hamburg.","description_format":"text","description_chars":3124,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"All levels","optional":false}]},"benefits":["Annual leave","Flexible 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