{"id":2424596,"url":"https://alion.io/job/marmind-senior-application-support-specialist","title":"Senior Application Support Specialist","company":{"id":2001881,"name":"marmind","domain":"marmind.com","url":"https://alion.io/company/marmind","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"HiBob","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":81000,"max_usd":166000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":371},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-03T17:05:20Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-13T22:42:45Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"The Senior Application Support Specialist plays a crucial role in ensuring the reliability, usability, and satisfaction associated with critical software applications. By providing advanced technical assistance, mentoring junior team members, and driving process enhancements, they contribute to the overall success of the organization by optimizing operational efficiency, promoting team development, and enhancing user experiences.Responsabilidades\nAdvanced Technical Assistance: Provide expert-level technical support to users, resolving complex issues and serving as a point of escalation for unresolved problems.\nProcess Enhancement: Lead initiatives to streamline support processes, document best practices, and implement improvements to enhance efficiency and effectiveness.\nCollaboration and Leadership: Collaborate with cross-functional teams, including development and quality assurance, to facilitate issue resolution and drive continuous improvement initiatives.\nMentorship and Training: Mentor junior support team members, providing guidance, training, and knowledge sharing to enhance team capabilities and promote professional growth.\nRequisitos\nCustomer Focus: Dedication to delivering exceptional support experiences and fostering positive relationships with users and stakeholders.\nAnalytical Thinking: Advanced analytical and problem-solving skills to diagnose and resolve complex technical issues efficiently.\nCommunication Skills: Excellent communication and interpersonal abilities to interact effectively with users, stakeholders, and cross-functional teams.\nExpertise: In-depth knowledge and expertise in troubleshooting complex technical issues, with a focus on critical software applications.\nLeadership Abilities: Strong leadership and mentoring skills to guide and develop junior team members, fostering a culture of collaboration and continuous learning.","description_format":"text","description_chars":1883,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Software","Project & Work Management Software"],"lifecycle":[{"event":"open","at":"2026-10-13T06:58:52Z"}],"visa":[],"liveness":{"score":71,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.793,"p_room":0.9,"age_days":10,"expected_fill_days":22,"reasons":["conf:2","win:mid"],"computed_at":"2026-10-14T01:10:10Z"},"pay":null,"html_url":"https://alion.io/job/marmind-senior-application-support-specialist","json_url":"https://alion.io/job/marmind-senior-application-support-specialist.json","meta":{"generated_at":"2026-10-14T01:10:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1796,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2001881},"rest":"https://alion.io/mcp/rest/get_company?id=2001881"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmarmind-senior-application-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmarmind-senior-application-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmarmind-senior-application-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/marmind-senior-application-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmarmind-senior-application-support-specialist"}]}