{"id":2279139,"url":"https://alion.io/job/marmon-holdings-technical-trainer-internal-university","title":"Technical Trainer- Internal University","company":{"id":5432,"name":"Marmon Holdings","domain":"marmon.com","url":"https://alion.io/company/marmon","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":97,"ghost_share":0,"stale_share":0.897,"repost_share":0,"time_to_fill_p50_days":39,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Education","role_family":"Education","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brooklyn Park, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":56000,"max_usd":112000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":488},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-06-30T00:00:00Z","employer_posted_date":"2026-06-30","last_verified_at":"2026-11-05T06:28:48Z","board_verified":true,"closed_at":null,"days_open":128,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":128},"description":"Marmon Foodservice Technologies, Inc.As a part of the global industrial organization Marmon Holdings-which is backed by Berkshire Hathaway-you’llbe doing things that matter, leading at every level, and winning a better way. We’recommitted to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’sempowered to be their best.\nThough you may not know us by name, you’ve most likely enjoyed meals and refreshments supported by our industry-leading brand portfolio. For decades, we’ve designed and manufactured foodservice equipment for some of the world’s biggest, most recognized consumer brands.\nWe are driven to innovate with a clear purpose in mind: revolutionizing the future of foodservice. Guided by our commitment to Doing Things That Matter, Leading at Every Level, and Winning a Better Way, we focus on delivering meaningful impact for our customers, our communities, and each other.\nThe Technical Trainer - Internal University position builds and sustains a scalable, high-impact technical training program by designing and governing the Internal Technical University-ensuring consistent development of role-based proficiency, and long-term capability across the Aftermarket organization.\nThis role creates value by transforming service demands, technical complexity, and performance gaps into structured learning paths and certifications. This collaborative role drives close alignment with Customer Operations, Support, Engineering, and Field teams. The Technical Trainer ensures the organization develops the right skills at the right time to meet evolving customer needs.\nRole Summary\nThe Technical Trainer - Internal University is responsible for designing, managing, and growing internal technical expertise.This includes building structured curricula, certification frameworks, and role-based development pathways.\nThis role serves as the capability architect for the organization, ensuring technical training is not only delivered-but systematically built, measured, and scaled to support long-term performance improvement.\nThe Technical Trainer partners closely with Technical Trainers (Virtual), NPD Readiness Leads, Technical Case Owners, and Customer Operations Leads to ensure training aligns to real-world service demand and drives measurable improvements in diagnostic quality, execution consistency, and customer outcomes.\nKey Responsibilities\n1. Technical University Strategy & Program Ownership\nDesign and manage the Internal Technical University framework across the organization \nDefine structured learning pathways for internal job roles, including internal MFT teams, and to external customers \nEstablish clear progression models aligned to: Skill development \nRole expectations \nBusiness needs \n\nEnsure the program is consistent and easily scalable\n2. Curriculum Design & Development\nBuild comprehensive technical curricula for: Equipment knowledge \nDiagnostic troubleshooting \nService workflows and tools \n\nContent is designed from foundational level to advanced level audiences\nEnsure content is consistent and easily scalable\n3. Certification & Capability Validation\nDesign and manage certification programs to validate technical competency \nEstablish criteria for: Skill proficiency \nRole readiness and advancement eligibility \n\nEnsure certifications are aligned to: Real-world diagnostic capability \nCase execution requirements \n\nPartner with leadership to embed certifications into performance and development models \n4. Training Needs Analysis (Demand & Performance Driven)\nLeverage inputs from internal groups/leaders \nIdentify systemic capability gaps and deficiencies that drive repeat demand or escalation \nUpdate curriculum based on business impact and customer outcomes \n5. Knowledge Governance & Standardization\nPartner with Technical Trainers and SMEs to build: Work instructions \nDiagnostic flows \n\nTraining materials are aligned and consistent \nEstablish a single sources of truth for governance of content \n6. Integration with Service Delivery Model\nAlign Technical University programs to the Aftermarket Service Delivery Model \nEnsure all training supports service execution and customer outcomes \n7. Measurement & Continuous Improvement\nDefine and track effectiveness of training programs through: Aftermarket Service Delivery Model\nLearner performance evaluation\n\nContinuously refine curriculum and certification programs based on performance data organizational priorities\n8. Cross-Functional Partnership (Engineering, Support, Field, Ops)\nCollaborate with Engineering to: Incorporate product updates and failure modes into curriculum \n\nPartner with Support and Ops to: Align training with execution expectations \n\nEngage with Field/ASAs to: Integrate real-world application insights, and reflects real world examples\n\n9. Enablement of Trainers & Leaders\nEquip Technical Trainers (Virtual) with: Structured curricula \nContent frameworks \nDelivery standards \n\nSupport leaders with tools to reinforce: Capability development \nSkill progression \n\nEnsure consistency in how training is delivered and reinforced across the organization \nKey Decisions Owned\nStructure and evolution of the Technical University program \nCurriculum design, Certification criteria and capability standards \nLearning needs Analysis impacting service outcomes \nGovernance of training content and knowledge frameworks \nMeasures of Success\n First-Time Resolution (FTR): Sustained improvement driven by stronger capability \nRepeat Demand Rate: Reduction in repeat issues linked to skill gaps \nEscalation Rate & Quality: Fewer escalations and higher-quality escalation handling \nCapability Progression: Measurable advancement across aftermarket departments \nCertification Achievement Rates: Adoption and completion of defined learning paths \nTime to Proficiency: Faster ramp time for new and developing employees \nKnowledge Consistency: Standardized application of diagnostic and service practices \nTraining ROI: Clear linkage between training programs and operational performance improvements \nOther duties as assigned\nQualifications & Experience\nBachelor’s degree or equivalent experience in technical, engineering, Learning and Development or related field \n6-10+ years of experience in: Technical support or field service \nTraining, curriculum development, or capability building \n\nExperience designing structured training or certification programs \nStrong understanding of: Principles of Adult/Technical Learning \nDiagnostic troubleshooting \nService operations and contact center environments \n\nKey Skills & Competencies\nInstructional design and curriculum development expertise (ADDIE model)\nAudio/Video/eLearning Authoring tools (Storyline, Rise, Captivate)\nStrong technical knowledge and diagnostic capability \nStrong cross-functional collaboration and influence \nProgram management and organizational skills \nNice-to-Have / Future-Focused Capabilities\nExperience building structured learning programs \nAdministration/Coordination of learning management systems (LMS) \nExperience with certification frameworks and competency models \nExposure to KPI-driven service environments \nLean / continuous improvement experience \nExperience in aftermarket, foodservice, or equipment-based industries \nTravel Expectations\n25-30% \nBenefits (Change for your region specifically, below is US).\nWe support your well-being with comprehensive and easy-to-use benefits that you’ll be eligible to enroll in on your first day of employment. Here are some of the highlights:\nMedical, Dental, Vision, and Prescription Drug insurance plans\nAccess to a Health Advocate who is an expert in Marmon’s health plan and can help you select the best health benefits for you and your family\nTax advantaged spending accounts for health and dependent care expenses\nWellness programs and resources including Telehealth, Mental Health, Fitness, and Family Planning\nGenerous paid time off for personal use, holidays, and parental leave\nCompany-sponsored life insurance\n401(k) with fully vested company match; Marmon may also make an additional annual discretionary contribution to your account, whether or not you contribute on your own\nFinancial and retirement advising\nAbout Marmon Holdings\nMarmon Holdings, Inc., a Berkshire Hathaway company, comprises 11 groups and more than 100 autonomous businesses with total annual revenue of $10 billion. Marmon’s 28,000-plus team members are celebrating the company's 70th anniversary in 2023 and helping write the next chapter of Marmon's story.\nPay Range:\n86,640.00 - 129,960.00We offer a comprehensive benefits package that may include medical, dental, vision, 401k matching, and more!\nFollowing receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processesas permitted or required by applicable law.\nWe are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. 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