{"id":1706115,"url":"https://alion.io/job/marmon-technical-trainer-internal-virtual-training","title":"Technical Trainer - Internal Virtual Training","company":{"id":5432,"name":"Marmon Holdings","domain":"marmon.com","url":"https://alion.io/company/marmon","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":97,"ghost_share":0,"stale_share":0.897,"repost_share":0,"time_to_fill_p50_days":39,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Education","role_family":"Education","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brooklyn Park, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":55000,"max_usd":109000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":618},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Post-training","optional":false}],"status":"live","first_seen_at":"2026-09-15T00:00:00Z","employer_posted_date":"2026-09-15","last_verified_at":"2026-11-05T06:28:48Z","board_verified":true,"closed_at":null,"days_open":51,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":51},"description":"Marmon Foodservice Technologies, Inc.As a part of the global industrial organization Marmon Holdings-which is backed by Berkshire Hathaway-you’llbe doing things that matter, leading at every level, and winning a better way. We’recommitted to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’sempowered to be their best.\nThough you may not know us by name, you’ve most likely enjoyed meals and refreshments supported by our industry-leading brand portfolio. For decades, we’ve designed and manufactured foodservice equipment for some of the world’s biggest, most recognized consumer brands.\nWe are driven to innovate with a clear purpose in mind: revolutionizing the future of foodservice. Guided by our commitment to Doing Things That Matter, Leading at Every Level, and Winning a Better Way, we focus on delivering meaningful impact for our customers, our communities, and each other.\nThe Technical Training Specialist ensures the organization consistently delivers high-quality, scalable technical service by developing and enabling diagnostic capability across the Support Contact Center through structured, virtual training and knowledge development.\nThis role creates value by translating real-world service demand, diagnostic gaps, and product complexity into targeted training and technical service documentation that improve first-time resolution, reduce escalation volume, and strengthen technical confidence across the organization. Through close partnership with Support, Customer Operations, Engineering, and Field teams, the Technical Training Specialist ensures capability development is aligned to actual customer needs and that highly technical source materials are converted into service-ready documents that can be applied consistently in the field and support environment.\nRole Summary\nThe Technical Training Specialist is responsible for designing, delivering, and continuously improving virtual technical training programs that build diagnostic capability and execution consistency for learners.\nThis role serves as the bridge between technical knowledge and operational execution, ensuring that team members and technicians are equipped with the skills, tools, and expertise needed to diagnose and resolve issues effectively. Validating complex engineering manuals and highly technical documentation are translated into clear, practical, technical service-ready materials.\nThe Technical Training Specialist works closely with Technical Case Owners, NPD Readiness Leads, and Customer Operations Leads to identify capability gaps, reinforce best practices, and ensure that training is aligned with real service demand and business priorities.\nKey Responsibilities\n1. Technical Training Design & Delivery (Virtual Focus)\nDesign and deliver structured virtual technical training programs for: New hire onboarding \nOngoing capability development \nAdvanced diagnostic training \nExternal Technicians\n\nFacilitate engaging, interactive virtual sessions to reinforce: Diagnostic troubleshooting \nEquipment functionality \nService workflows and tools \n\nEnsure training is clear, consistent, and aligned to operational expectations \n2. Diagnostic Capability Development\nDevelop and deliver training that improves: First-time resolution \nEscalation quality \nCase ownership discipline \n\nStrengthen diagnostic skills across Technical Case Owners \n3. Training Needs Identification (Demand-Based)\nPartner with MFT Aftermarket teams to identify: Skill gaps driving repeat contact or escalation \nKnowledge gaps in products, systems, or workflows \n\nPrioritize training based on real service demand and business impact \n4. Knowledge Content Development & Maintenance\nDevelop and maintain a library of content including technical documents, work instructions, technical job aids and training materials \nEnsure all content is accurate, up to date, and easy to use \nContent is structured for technical service use, training reinforcement, and real-world troubleshooting application \nTranslate complex manuals and technical documents into simplified service documentation, job aids, and training materials tailored for technical support and field service audiences \n5. Cross-Functional Collaboration (Engineering, Support, Field)\nPartner with Engineering to identify product updates, common failure modes, and design changes \nPartner with Support teams to align training with operational workflows and expectations \nEngage with Field/ASA teams to: Incorporate field insights into training content \nEnsure training reflects real-world application and service execution \n\n6. Reinforcement of Service Delivery Model\nAlign all training to the Aftermarket Service Delivery Model \nEnsure team members understand how their role contributes to end-to-end outcomes \n7. Training Effectiveness & Continuous Improvement\nMeasure effectiveness of training through: Performance trends (FTR, escalations, repeat calls) \nLearner performance evaluations\n\nContinuously refine training content and delivery methods to meet business needs\n8. Coaching & Skill Reinforcement\nSupport frontline leaders and technical case owners in reinforcing training concepts \nProvide targeted coaching sessions for individuals or groups with identified gaps \nReinforce consistent use of: Tools \nDiagnostic processes \nStandard work \n\nKey Decisions Owned\nPrioritization of training topics based on demand signals and performance gaps \nDesign and structure of training programs and curricula \nIdentification of knowledge gaps impacting service outcomes \nRecommendations for updates to work instructions and diagnostic tools \nStandards for converting technical source content into service-ready documentation and training tools \nMethods for delivering and reinforcing virtual training effectively \nCoordination and scheduling for virtual training activities\nMeasures of Success\n First-Time Resolution (FTR): Improvement tied to stronger diagnostic capability \nEscalation Rate: Reduction in avoidable escalations \nEscalation Quality: Improved completeness and effectiveness of escalations \nRepeat Contact Rate: Reduction driven by improved resolution quality \nTime to Resolution: Faster, more effective case handling \nTraining Effectiveness: Measurable performance improvement post-training \n Knowledge Utilization: Increased adoption of tools (e.g., Zingtree, job aids) \nDocumentation Effectiveness: Technical service documents are accurate, usable, and adopted by support and field teams \nCapability Progression: Improved skill levels across aftermarket teams \nOther duties as assigned \nQualifications & Experience\nBachelor’s or Associate's degree in a technical field (electronics, refrigeration, electrical systems, Learning and Development, or related) or equivalent experience \n4-7+ years of experience in: Technical support \nField service \nTraining or capability development \nTechnical writing or development of service documentation \n\nStrong experience in: Equipment diagnostics and troubleshooting \nContact center or service operations environments \n\nKey Skills & Competencies\nInstructional design and curriculum development expertise (ADDIE model)\nAudio/Video/eLearning Authoring/Virtual Training Tools (Storyline, Rise, Captivate)\nStrong technical expertise and diagnostic capability \nTechnical writing, and content development \nAbility to translate complex technical concepts into clear, teachable content service-ready documents for technical support and field use \nStrong facilitation and virtual training delivery skills\nData-driven mindset for identifying training needs and measuring effectiveness \nStrong communication and stakeholder collaboration skills \nContinuous improvement mindset \nNice-to-Have / Future-Focused Capabilities\nExperience building structured training curricula \nFamiliarity with knowledge management systems (e.g., Zingtree) \nExposure to KPI-driven service environments \nExperience in aftermarket, foodservice, or equipment-based industries \nLean / continuous improvement experience \nTravel Expectations\n25-30% \nBenefits\nWe support your well-being with comprehensive and easy-to-use benefits that you’ll be eligible to enroll in on your first day of employment. Here are some of the highlights:\nMedical, Dental, Vision, and Prescription Drug insurance plans\nAccess to a Health Advocate who is an expert in Marmon’s health plan and can help you select the best health benefits for you and your family\nTax advantaged spending accounts for health and dependent care expenses\nWellness programs and resources including Telehealth, Mental Health, Fitness, and Family Planning\nGenerous paid time off for personal use, holidays, and parental leave\nCompany-sponsored life insurance\n401(k) with fully vested company match; Marmon may also make an additional annual discretionary contribution to your account, whether or not you contribute on your own\nFinancial and retirement advising\nAbout Marmon Holdings\nMarmon Holdings, Inc., a Berkshire Hathaway company, comprises 11 groups and more than 100 autonomous businesses with total annual revenue of $10 billion. Marmon’s 28,000-plus team members are celebrating the company's 70th anniversary in 2023 and helping write the next chapter of Marmon's story.\nPay Range:\n86,640.00 - 129,960.00We offer a comprehensive benefits package that may include medical, dental, vision, 401k matching, and more!\nFollowing receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processesas permitted or required by applicable law.\nWe are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , and please be sure to include the title and the location of the position for which you are applying.","description_format":"text","description_chars":10017,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance","Parental leave","Wellness"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Plastics & Polymers","Power Grid"],"lifecycle":[{"event":"open","at":"2026-10-02T14:54:59Z"}],"visa":[],"liveness":{"score":24,"band":"cold","label":"Long shot","p_open":1,"p_active":0.537,"p_room":0.44,"age_days":51,"expected_fill_days":39,"reasons":["conf:5","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/marmon-technical-trainer-internal-virtual-training","json_url":"https://alion.io/job/marmon-technical-trainer-internal-virtual-training.json","meta":{"generated_at":"2026-11-05T09:31:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12080,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5432},"rest":"https://alion.io/mcp/rest/get_company?id=5432"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmarmon-technical-trainer-internal-virtual-training"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmarmon-technical-trainer-internal-virtual-training"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmarmon-technical-trainer-internal-virtual-training"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/marmon-technical-trainer-internal-virtual-training\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmarmon-technical-trainer-internal-virtual-training"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1706115}},{"tool":"search_jobs","arguments":{"company":"marmon.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1706115},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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